Clarks - Hereford Reviews 120

TrustScore 5 out of 5

4.8

Unit 13 Old Livestock Market, HR4 9HR Hereford, Hereford & Worcester, GB


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Rated 5 out of 5 stars

I recently visited the Hereford Store with my 3 year old who hates having his feet measured and trying on new shoes. We were served by Dee who was fantastic! Not only was she patient and understanding... See more

Rated 5 out of 5 stars

Great service from the manager, Dee, at the Hereford branch. Popped in on a whim and found two pairs of kids boots on the sale rack. Dee organised a home delivery after we couldn’t quite find the righ... See more

Rated 5 out of 5 stars

My 7 yr old son was complaining about his feet hurting, so we went into Hereford store and Holly was extremely helpful, kind and patient as our son struggles with new things. Couldn't recommend her e... See more

Rated 2 out of 5 stars

School mums and dads treated as second class... Had to take a ticket and wait our turn, whilst other people coming off the street were helped immediately... Long wait although this was acknowledged by... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 13 Old Livestock Market, HR4 9HR, Hereford, Hereford & Worcester, United Kingdom

  • 01432360269

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Shout out to Anna @ Clarks Hereford

I took my son to Clarks in Hereford to get new school shoes. My son has autism and can’t sit/stand still for even a moment but Anna was fantastic with him and even managed to take his foot measurements as well as getting him to try his new shoes on to check they were a good fit!
Thank you Clarks. Great quality. Amazing customer service 👌

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Jocelyn at Hereford Store

Jocelyn at the Hereford store was amazing. Unfortunately the boots I ordered to store just weren't right so Jocelyn suggested another pair and they were perfect. I would have not even tried them on without her knowledge and help. Thank you 😊🙏

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Visited Hereford store and was assisted…

Visited Hereford store and was assisted by Joceyln, who was patient and very pleasant whilst measuring my grandson's feet. She was also very helpful with choice and making sure the fit was correct and comfortable.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

The lady who served us in Hereford was lovely with my daughter. Chloe has served us a couple of times before. She makes measuring fun for kids! My daughter said I like that lady. She is a nice lady. Can she come to my house!

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Chloe in Clarks Hereford

Chloe in Clarks Hereford did a great job of looking after both of my children when they needed to get their shoes fitted and chosen. Lots of energy and smiles.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful staff.

Dee the manager was friendly and helpful. She made me feel taken care of especially as I was in a hurry for a pair of heels for a wedding. I appreciated that she helped give suggestions whilst never pushing or pressuring me to make a decision even despite other customers in the shop. She gave me time whilst she helped them. She's a strong factor in why I bought my shoes from clarks rather than shopping around.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

Popped into Clarks as my son needed a decent pair of shoes. We were served by Chloe who was amazing!! He absolutely loves his rainbow sea themed shoes! Thank-you so much. Really great customer service ☺️

9 May 2024
Unprompted review
Rated 5 out of 5 stars

New school shoes.

My son needed needed school shoes so went in to Clarks in Hereford and we weren't disappointed. We were seen straight away and didn't have to wait. Dee was extremely helpful measured my sons feet and was abke to show us five different types of shoes for him to try on. Extremely happy and my son loves his shoes.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Good with children

Chloe was very helpful today with measuring my daughters feet and trying trainers. She was very good with children and made us feel relaxed. Thank you. 😊

4 May 2024
Unprompted review

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