Clarks - Grimsby Reviews 128

TrustScore 5 out of 5

4.8

Unit 57, 31 Friargate, Freshney Place, DN31 1ED Grimsby, Humberside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped into the Grimsby Store today. What a delight the staff are. Patient, knowledgeable, not pushy. Bought 2 pairs of shoes, exactly what I was looking for. Amanda served me, she listened and... See more

Rated 5 out of 5 stars

I needed to buy some walking shoes in preparation of my Camino Ingles. I had been to other shoe sellers and was struggling to get a) proper feet measurement and b) staff that seemed bothered. I popp... See more

Rated 3 out of 5 stars

Visited Clarks today for our annual back to school shoes the lady that served us was very helpful and kind 10/10 for customer service!! However the choice of shoes seems to be dwindling!! Theres basic... See more

Company replied

Rated 5 out of 5 stars

Good service, great advice and very patient staff. Needed a pair of boots, not trainers or sandals or office shoes, for everyday and work wear. Not available in store but an employee helped me g... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 57, 31 Friargate, Freshney Place, DN31 1ED, Grimsby, Humberside, United Kingdom

  • 01472403999

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Clarks back in Grimsby

I'm glad to see that Clarks have come back to Grimsby, as we.dont have. Much in our town centre, which is which is why most people head to meadowhell or Leeds Manchester.
We were served by a lovely young lady named Abbey who spoke to my 10 year old daughter like a person, speaking to her directly which made Holly feel like a customer which is refreshingkeep it up Abbey 👍

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Feet measuring

Went to get my little boys feet measured for school shoes and Katie was really helpful and such a friendly girl. Really appreciate the choices she picked out. Lovely lass and such a friendly atmosphere

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Very nice very friendly very help full I would come again Teresa was a very kind and help full lady I would recommend this shop for everybody who wants some good school shoes that lasts the full year 5 star

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Jack at Grimsby was really helpful, measured my daughters feet and made sure the shoes she picked were well fitting and suitable. He was helpful and polite throughout.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Clarks Grimsby

Great service from Abbie today with buying my little boys school shoes. Abbie was efficient, advised us well on the different options and was great with my little boy.

19 August 2024
Unprompted review
Rated 3 out of 5 stars

Visited Clarks today for our annual…

Visited Clarks today for our annual back to school shoes the lady that served us was very helpful and kind 10/10 for customer service!! However the choice of shoes seems to be dwindling!! Theres basically zero choice especially for older boys shoes from age 11 to 15.A lot of secondary schools don't accept "trainer style " shoes !!! We ended up buying exactly the same pair as last year!! Needless to say we won't be returning next year . Clarks need to do a lot better!!!

19 August 2024
Unprompted review
Clarks - Grimsby logo

Reply from Clarks - Grimsby

Hi Kelli,

Thank you for leaving us a review. I am sorry to hear of your disappointment with our current range. I will pass your comments over to the relevant team for consideration.

Thank you- Saira.

Rated 5 out of 5 stars

I got my little ones feet measured…

I got my little ones feet measured today and got her first pair of shoes from Clark’s in Grimsby the staff were so helpful and friendly from the minute we walked in. We were looked after by a lady called Lesley who was so helpful and so kind my little girl is incredibly shy so she made the experience for her a positive one would definitely recommend

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Abbie @ Grimsby was great today. She put my daughter at ease whilst measuring her feet and was so helpful and professional. I would certainly recommend a visit to this store. Thank you very much.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience

My first time buying a pair of shoes in Clarks for my daughter. All I can say is what a wonder experience just a pitty they didn’t have the shoes she wanted but she did get some she liked. Thank you Lesley H.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

What a great customer service, Lucy at Grimsby went above and beyond, she was friendly and professional, made myself and my daughter very comfortable, answered all our enquiries with a smile. She is a credit to your organization,we will definitely be back soon.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lesley D

It was a pleasure going into Clark’s today they were amazing especially Lesley D was very patient with my son today and the rest of my kids was so amazing and a pleasure to go in again thank you so much for you help

17 August 2024
Unprompted review
Rated 5 out of 5 stars

We had booked an appointment at our new…

We had booked an appointment at our new Grimsby store. We were 15 minutes early and were seen within minutes of arrival. James served us and was great with our grandson. Feet were measured and shoes were tried on and we were out of the shop before our appointment time. Great friendly service.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer service

The reopening of the Clarks Grimsby store has been a great leap for the town. We popped in as we were just walking past to have my daughter measured and found her size had increased. We purchased some shoes there and then, with the fantastic help of Kylea.

3 August 2024
Unprompted review
Rated 4 out of 5 stars

Abbie's first shift

Store/Staff
For Abbie's first shift dealing with both my young children at once, for fitting and finding shoes she did an amazing job

This next bit is aimed at Clarks
It is just a shame that girls shoes have holes on the top unlike the boys style & secondly they don't have school shoes under a size 7, this is difficult when both my children are small

13 August 2024
Unprompted review

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