I booked my FREE walking tour of Edinburgh and wasn't really sure what to expect from a FREE tour but I was absolutely delighted and would highly recommend it to other visitors to Edinburgh. My walkin... See more
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Both guides were knowledgeable and enthusiastic but we felt that it was sometimes difficult to understand. It might be helpful for the guides to check that people were able to follow what was being sa... See more
Our tour of Bogotà was great! Our guide Angelica explained a lot of the history and culture of Bogotà and Colombia in general. She spoke clearly and was a good storyteller all around. We appreciated t... See more
Today I visited Capadoccia with Erdi. It was a wonderful experience. He told me the story and gave me information of the cities we visited, masking the visit more interesting. He speaks fluent English... See more
Company details
About Civitatis
Written by the company
Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 97.000 actividades en más de 4.200 destinos internacionales.
Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 40.000.000 clientes han llenado su viaje con Civitatis.
Contact info
Calle Gran Vía 39, 3ª planta, 28013, Madrid, Spain
- +34 91 078 05 07
- reservas@civitatis.com
- civitatis.com
4.5
Excellent
183K reviews
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Many thanks for a great walking tour in…
Many thanks for a great walking tour in jewish qtr . The tour quir was fantastic and very knowledgeable . Very clear and very friendly
10 February 2026
We had a great experience with the…
We had a great experience with the forum and colosseum tour - thanks!
8 February 2026
We did over 7 transfers with this…
We did over 7 transfers with this company while visiting Lima, Arequipa, and Cúzço Peru. All drivers showed up on time and got us to where we need to be
7 February 2026
I have done many tours and most of them…
I have done many tours and most of them are great. It depends so much on the guide that when something does not work out well it is because the guide does not want to be there doing the tour
5 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cancel last minute
I’m very frustrated with how this booking was handled. I had reserved the Pablo Escobar Tour in Medellín & Comuna 13 for February 12, and it was cancelled at the last minute. When you’re traveling and have carefully planned your itinerary, a sudden cancellation like this completely disrupts your day.
While I understand that sometimes unforeseen issues happen, cancelling so close to the scheduled time is unacceptable. By the time I received the notification, it was too late to properly reorganize my plans.
A refund doesn’t compensate for the inconvenience, wasted time, and stress caused—especially when the refund itself can take several days to process depending on the bank.
I chose this company by recommendation so I know you can do better. I just didn't get to experience it this time.
12 February 2026
Unprompted review
Reply from Civitatis
Hello Keith,
Thank you for sharing your comments with us.
First of all, we apologize for any inconvenience you may have experienced. At Civitatis, we strive to provide the best possible experiences for our users, and we are sorry that we did not meet your expectations.
However, with the information you have provided, we have not been able to locate any incident associated with your case. If you wish, you can contact our Customer Service through the Help form on our website so that we can review your case in more detail.
We will be happy to assist you.
Thank you in advance for your time and patience.
Our tour guide Gabriel was very nice…
Our tour guide Gabriel was very nice and very informative. We thoroughly enjoyed it.
5 February 2026
Great Free Tour of Cordoba
We had a great tour of the city with Antonio! He took us all around Cordoba and answered all of the questions we had. I wish we had done it at the beginning of our stay, instead of the end. We had a great time.
2 February 2026
Good prices and super easy to book
28 January 2026
Interesting guided walk
The guided walk was interesting and the meeting point was easy to find. If I had to give one tiny criticism - the guide's English could have been a bit stronger. But then I don't speak Spanish!
7 January 2026
Great overview
Our tour guide was very sweet and knowledgeable. Her tour gave a good overview of the old town and I liked her recommendations.
We could tip as much as we felt right in the end of the tour.
1 February 2026
When it rains non tour!
It was raining and the Tour was cancelled without any information. TERRIBLE!
The same occurred in Paris when it was raining.
1 February 2026
Reply from Civitatis
Hello Alessandra,
Thank you very much for your comments.
We are very sorry that the activity could not take place as originally scheduled.
However, tours may be subject to changes in case the minimum number of required participants is not met, last-minute cancellations by other group members, unavailability of the guide, etc.
We apologize for any inconvenience this may cause and strive to keep such incidents to a minimum.
Thank you again for your time and patience.
Was an incredible tour
Was an incredible tour. My husband and I, learned a lot about London and we recommend it.
31 January 2026
Excelente Matias
28 January 2026
Reply from Civitatis
Hello,
thank you for sharing your comments with us.
First of all, we apologize for any inconvenience you may have experienced. At Civitatis, we strive to provide the best possible experiences for our users, and we are sorry that we did not meet your expectations.
However, with the information you have provided, we have not been able to locate any incident associated with your case. If you wish, you can contact our Customer Service through the Help form on our website so that we can review your case in more detail.
We will be happy to assist you.
Thank you in advance for your time and patience.
A Wonderful Experience!
The only website great and serious, wonderful experience and guide is a real professional expert! Italian explanation of ho story of ancient Greece with precision and Competence!
A tutti gli italiani diffidate di qualunque altra struttura per prenotare guide in Grecia in italiano, civitatis e’ la migliore e l’unica seria!!! La stra-consigliamo!!!
1 February 2026
Unprompted review
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