CityRise Reviews 

453
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and always quick to respond to any questions or concerns that arise. People truly appreciate the smooth rental and investment processes, noting that communication remains clear, transparent, and professional throughout the entire journey. Clients looking for reliable property services often find the guidance reassuring and valuable from start to finish. However, some people mentioned experiencing communication difficulties and a notable lack of support when dealing with more complex issues or challenging situations. A few reviewers also noted specific frustrations regarding unresolved problems, unreturned messages, and administrative challenges during their property transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful property... See more

Service

Users describe positive interactions with service, highlighting helpful and professional agents who ensure... See more

Customer service

Clients share positive opinions on customer service, highlighting that team members are approachable,... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff members are consistently helpful,... See more

User experience

People report positive experiences with user experience, highlighting how staff members make complex... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a buy-to-let property through CityRise turned out to be a fantastic decision, and we're thrilled with how it all unfolded. Sam was outstanding from beginning to end. Rather than the headache... See more

Company replied

Rated 5 out of 5 stars

Fran Addison at Citirise has been excellent as always to place the tenants with prompt replies to every query put forward. She is thorough in what she ever does in regards to Lettings. Never had any p... See more

Company replied

Rated 5 out of 5 stars

Everything happened very quickly, which worked out well for us. City rise were excellent throughout, always quick to respond and clear in their communication. The whole process went smoothly from star... See more

Company replied

Rated 5 out of 5 stars

From the start Kieran was friendly, honest and reliable. I called initially about a property id seen on right move but after multiple phone calls because im indecisive kieran helped me secure a great... See more

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Management Company
  4. Real Estate Consultant
  5. Real Estate Developer

About CityRise

Written by the company

At CityRise we specialise in wealth building through smart property investments. Whether you are starting your property journey, or are looking to expand an established portfolio, the specialists at CityRise are here to help. You will receive independent, professional advice whilst we search the market for the property that best suits your strategy and goals. After seeing a clear gap in the market for an honest and transparent property investment agency, CityRise company founders combined their industry experience and market knowledge to bring property investors the best opportunities across the UK. CityRise has continued with the same ethos it was founded upon; tailor-making the best property investment solutions across the UK to suit our clients' individual investment goals. We understand it is not always easy juggling multiple properties along with your tenant’s needs. Since the increased tightening of regulations, it has become crucial that landlords choose a competent agency.

Therefore, CityRise has dedicated sales, lettings and management services, that offer investors a full turn-key solution to property investment. You can choose to be as hands-off as you wish and feel safe with the knowledge that your property and our team of lettings experts properly look after your tenants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(453)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service

I had a very positive experience with Ms Niamh Mawson from CityRise. She was extremely helpful in managing a problem that had arisen within the flat.
She was very professional and responded to my enquires in a timely manner.
Thank you for your excellent service.

24 July 2025
Unprompted review
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Reply from CityRise

Hi Tittu,

Thank you so much for your kind words, We’re delighted to hear that Niamh was able to support you so efficiently and professionally.

We’ll be sure to share your feedback with Niamh and the team.

Kind regards,
CityRise Team

Rated 5 out of 5 stars

We recently purchased a buy-to-let…

We recently purchased a buy-to-let property through City Rise and couldn't be happier with the experience. From start to finish, Oliver Good was absolutely amazing—professional, knowledgeable, and incredibly helpful. He made what could have been a stressful process feel smooth and straightforward, always putting us at ease with his clear communication and reassuring approach.

We truly appreciated his support throughout and are already looking forward to working with him again in the future. Without a doubt, we would highly recommend Oliver to anyone looking for expert guidance in the property market.

18 July 2025
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Reply from CityRise

Hi Jordan,

Thank you for your fantastic feedback! We’re so glad to hear that your experience with CityRise was such a positive one. It’s great to know Oliver’s expertise and clear communication made the journey feel straightforward and stress-free.

We look forward to working with you again on your next investment!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

A Great Experience!

A Great Experience!

I want to thank the company for their great service. The place was very clean, and the location was perfect. I really recommend City Rise to everyone.

Special thanks to Ms. Fran Addison. I’m very thankful for her amazing help and professionalism. She made everything easy and stress-free, and she helped me find a great place to stay. I really appreciate her kindness and hard work. I highly recommend her for her excellent service

10 July 2025
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Reply from CityRise

Hi Ehab,

Thank you so much for your kind words and a special thank you for recognising Fran, we’re incredibly proud of the professionalism, care, and dedication she brings to her work.

We truly appreciate your feedback and look forward to assisting you again in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Oli Good was fantastic

Oli Good was fantastic. He was extremely professional and attentive throughout the whole process. This is our first venture into investment properties and i would recommend CityRise again and again. They provide step by step support and i wouldn't trust anyone else now.

18 July 2025
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Reply from CityRise

Hi Sam,

Thank you so much for your wonderful feedback! It means a lot to know you felt guided every step of the way and that you’d trust CityRise again in the future. Will pass your kind words to Oli!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

I had great experience working with Deme Elliot at city rise

I had great experience working with deme Elliot she has been helpful and always accessible. She has really convinced me to make my first purchase as an investor.

17 July 2025
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Reply from CityRise

Hi Shapairai,

Thank you for your review! We're so pleased to hear that Deme has been helpful and accessible throughout your journey.

Congratulations on your first purchase, we’re excited to be part of your investment journey!

Kind Regards,
CityRis Team

Rated 5 out of 5 stars

An incredible experience

We recently moved into our new home, and we couldn’t have done it with the incredible support of Fran Addison. From the beginning she was kind, professional and genuinely committed to helping us find the perfect place. Her communication was always clear and timely, kept us informed every step of the way and made the whole process so much smoother. She handed us over to Ryan who was also quick to respond and so helpful. We truly appreciate the team’s patience, warmth and efficiency. We were warmly welcomed by CityRise with a cute hamper.
Thank you so much for everything, we’re so grateful!

16 July 2025
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Reply from CityRise

Hi Rutendo,

Thank you so much for your lovely feedback! We’re absolutely delighted to hear that your move went smoothly and that Fran and Ryan were able to support you every step of the way.

We’ll be sure to pass on your kind words to Fran and Ryan. Wishing you all the best as you settle into your new home, and thank you again for choosing CityRise.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Positive Experience So Far with CityRise

I’ve had a really positive experience so far with CityRise. Billy has been supporting me in the initial stages of choosing my property investment, and I’m really pleased with the process so far. He has provided clear information, answered all my questions, and made the whole journey feel smooth and professional. I look forward to completing my investment as per the prospectus I was pitched and provided by Billy. Overall, a great experience so far – I feel confident moving forward with them.

11 July 2025
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Reply from CityRise

Hi Marco,

Thank you so much for your kind words! We're thrilled to hear that Billy has been able to support you effectively through the initial stages of your property investment journey.

If you ever have any further questions or need additional support, we’re always here to help. We truly appreciate your trust and look forward to helping you complete your investment with confidence!

Kind Regards,
CityRise Team

Rated 4 out of 5 stars

The company was very helpful in…

The company was very helpful in sourcing the property initially and then providing support throughout the purchase process.

2 July 2025
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Reply from CityRise

Hi Funmi,

Thank you for your kind words. We're glad to hear that you found our support helpful both in sourcing your property and throughout the purchase process.

We truly appreciate your feedback and look forward to assisting you again in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Buying with Demee at Cityrise as a novice

Being a novice in the game you will always tread with caution , after all money is at stake . I cannot recommend Demee enough. It probably took 2 months for me to make the jump and during that time Demee went at my speed . Always had good, solid advice, information at her fingertips and when I quietly went away to do my due diligence it all stacked up.

1 July 2025
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Reply from CityRise

Hi Ryan,

Thank you so much for your kind words! Demee always brings her calm, knowledgeable approach, and we’re glad it made a real difference for you. We’re proud to have her on our team, and even prouder to have earned your trust.

If there’s anything you ever need going forward, please do not hesitate to contact us - always happy to help!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Excellent and I would recommend

We recently invested in an off-plan apartment and have had a great experience so far. From the very beginning, Sophie has been our main point of contact, she has been very reliable thoughtout the first part of the process.

Sophie is professional and knowledgeable, as first time investors she guided us through the early stages with patience and clarity, which gave us a lot of confidence in our decision.

The experience so far has been positive, If the rest of the journey continues as it started, we’ll be very happy indeed.

19 June 2025
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Reply from CityRise

Hi Rebecca,

Thank you so much for your thoughtful feedback. We're delighted to hear that your experience so far has been such a positive one.

As first-time investors, it’s completely natural to have questions and we’re so pleased Sophie could provide the clarity and reassurance you needed. We look forward to continuing this journey with you and ensuring the rest of the process is just as smooth and rewarding.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Moving out customer

Things were pretty smooth throughout the time.

19 June 2025
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Reply from CityRise

Hi Mehak,

Thank you for taking the time to share your experience. We're pleased to hear that everything went smoothly during your time with us. It’s been a pleasure having you as a tenant!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Fran Addison and City Rise for the win!

Fran Addison is really easy to work with and very reliable. She always provides us with updates regarding the tenants and carries out her duties with the utmost professionalism. The team at City Rise have always provided us with excellent service - we don't live in the UK and they have managed our property very well. Thank you to Fran et al!!

19 June 2025
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Reply from CityRise

Hi Anri,

Thank you for your wonderful feedback! We're so pleased to hear that you've had such a positive experience with Fran and the rest of the CityRise team.

Managing a property from abroad can be challenging and we're glad we've been able to provide you with peace of mind and reliable service throughout. We truly appreciate your continued trust and look forward to supporting you in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

I would like to sincerely thank Oliver…

I would like to sincerely thank Oliver and the entire CityRise team for the exceptional support and guidance I received throughout the process of purchasing my apartment. Oliver’s professionalism, clear communication, and attention to detail made the entire experience smooth and reassuring. I truly appreciate the dedication and care shown at every stage.
Thank you for your outstanding service!

18 June 2025
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Reply from CityRise

Hi Rocio,

Thank you so much for your kind words. We're delighted to hear that your experience with Oliver and the CityRise team was a positive one. We truly appreciate your trust in us and are grateful for the opportunity to support you throughout the process!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Excellent Service

Fran worked with us from the day we secured the purchase of a rental property. As we are new landlords, Fran ensured she guided us through every step of marketing and advertising our property. Fran was friendly, helpful and knowledgeable about the rental business and lost no time in taking excellent photographs of our property, advising us on rents and spending plenty of time with us to answer all our questions. We were delighted to get a message that our property was live on Rightmove the next morning and potential tenants were being showed around within days. Within one week, Fran had showed several potential tenants round and we were able to go ahead with checks and secure suitable tenants to move in the week after. The whole process was very straight forward and stress-free as Fran handled everything and we felt very confident to leave it in her hands - even down to organising a gas safety check which was missing from the previous owner. We would have no hesitation in recommending, or working again with Fran!

6 June 2025
Unprompted review
CityRise logo

Reply from CityRise

Hi Allison,

Thank you for your wonderful feedback. We’re glad to hear that the entire process was smooth and stress-free, and that our team provided the support and guidance you needed.

We look forward to working with you again in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

We are first time renters in the UK and…

We are first time renters in the UK and CityRise has been fantastic to work with. They were prompt towards all our queries and made the entire process very smooth and easy. Fran was very efficient and helpful . I highly recommend using their services .

5 June 2025
CityRise logo

Reply from CityRise

Hi Asitama,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your first renting experience in the UK was smooth and easy with CityRise.

We truly appreciate your recommendation and wish you all the best in your new home!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Recently moved in to a property with CityRise

Recently moved in to a property with CityRise which I'm very happy with. Fran was very helpful and made it an easy & stress-free experience. Good communication & quick to respond to any queries I had. Thank you!

6 June 2025
Unprompted review
CityRise logo

Reply from CityRise

Hi Oliver,

Thank you for your kind words! We're delighted to hear you're happy in your new home and that Fran helped make the process smooth and stress-free.

If you ever need anything in the future, we're always here to help!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Best experience with Billy on investment property.

Thank you Billy for being excellent in your dealing with me, you made feel at easy while deciding to invest with city Rise, i will definitely recommend you to others, you explained each procedure and i understood well what i was getting myself into. Thanks once again.

30 May 2025
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Reply from CityRise

Hi Monique,

Thank you for your thoughtful feedback! We're so pleased to hear that Billy made you feel at ease and supported throughout your investment journey with CityRise.

We truly appreciate your recommendation and look forward to assisting you again in the future. Shall pass your kind words to Billy!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

CityRise team was really helpful by…

CityRise team was really helpful by providing me all the relevant information in timely matter. Kieran is a great person to deal with. He answered all my questions and showed me the property.

This is my 2nd property bought via CityRise. I would say I am happy purchase more property from them and would recommend them to potential B2L investors.

21 May 2025
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Reply from CityRise

Hi Pranab,

Thank you so much for your continued trust and kind words! We're thrilled to hear that your experience with CityRise, and especially with Kieran, was a positive one. We truly value your loyalty and look forward to helping you with your next investment.

Kind Regards,
CityRise Team

Rated 4 out of 5 stars

Fran was very responsive and…

Fran was very responsive and supportive. She still is :)

9 May 2025
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Reply from CityRise

Hi Sneha,

Thank you for your lovely feedback! We're so pleased to hear that Fran has been responsive and supportive throughout your experience.

If there's anything you need, we're always here to help.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Andrew was great from start to finish

Andrew was great from start to finish. Anything I asked, he got back to me immediately. He very quickly figured out the types of property that I was looking for and sent me various options that met my criteria. Very easy to deal with. Professional, efficient and relaxed to deal deal with.

1 May 2025
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Reply from CityRise

Hi Stephen,

Thank you so much for your kind words! It was a pleasure working with you throughout the process. I'm really glad we were able to find properties that suited your needs so quickly. If you ever need anything in the future, don’t hesitate to reach out.

Kind Regards,
CityRise Team

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