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City Parking Reviews 

781
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TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenient locations and find the pricing to be reasonable for city parking. Reviewers often highlight the efficiency of the service, noting quick car retrieval and smooth drop-offs. The staff are frequently described as friendly, courteous, and helpful, contributing to a positive experience for many users. However, some customers also noted significant issues, particularly concerning payment where prepaid rates were not honored, leading to demands for additional fees. Some people were dissatisfied with staff behavior, reporting instances of aggressive or unprofessional conduct, and long wait times for car retrieval were a recurring frustration for several users. Additionally, a few reviewers mentioned concerns about facility navigation, cleanliness, or vehicle damage.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the staff as friendly,... See more

Location

Customers had ambiguous experiences with location, with many praising its convenience for places like MSK and... See more

Service

People report ambiguous experiences with service, with some customers praising the efficiency, friendliness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the rates reasonable and affordable,... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting being forced to pay a second time even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

Rated 4 out of 5 stars

Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Contact info

3.6

Average

TrustScore 3.5 out of 5

781 reviews

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3.6

All reviews

(781)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

The most nasty rudest parking attendant…

The most nasty rudest parking attendant I’ve ever had to deal with ever. I was told to read a sign like I was a child. I was told to shut up. I was told to take my business elsewhere if I didn’t like the way he was acting. Ignoring cars coming in because he was on is phone. This was at the garage on 12 west 53rd street around 5:30pm on June 4. It was to the point where you almost wanted to escalate the situation with him. That’s how nasty and rude he was.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Better luck with street parking.

I reserved a spot online and arrived at my location. The attendant there wasnt very polite as I told him we had prebooked online. He advised that the lot is full and didn't bother with me. I had to tell him again that I prepaid and he said to call for refund. I insisted and he finally accepted my reservation. However, my car was not parked in the lot but rather just lefted on the street unattended. When I arrived to pick up car a few hours later, he first gave me the wrong keys and then didn't bother to get the car for me. He just handed me the keys and left and I had to walk down the block to retrievet car.

20 May 2025

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