City Parking Reviews 

779
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenient locations and find the pricing to be reasonable for city parking. Reviewers often highlight the efficiency of the service, noting quick car retrieval and smooth drop-offs. The staff are frequently described as friendly, courteous, and helpful, contributing to a positive experience for many users. However, some customers also noted significant issues, particularly concerning payment where prepaid rates were not honored, leading to demands for additional fees. Some people were dissatisfied with staff behavior, reporting instances of aggressive or unprofessional conduct, and long wait times for car retrieval were a recurring frustration for several users. Additionally, a few reviewers mentioned concerns about facility navigation, cleanliness, or vehicle damage.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the staff as friendly,... See more

Location

Customers had ambiguous experiences with location, with many praising its convenience for places like MSK and... See more

Service

People report ambiguous experiences with service, with some customers praising the efficiency, friendliness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the rates reasonable and affordable,... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting being forced to pay a second time even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

Rated 4 out of 5 stars

Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more



Contact info


3.7

Average

TrustScore 3.5 out of 5

779 reviews

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3.7

All reviews

(779)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

Took over an hour to get our car

Took over an hour to get our car. The attendant said that he had to clear the cars that one on the ramp of the entrance to give space to getting cars from downstairs which makes no sense. If there are cars blocking other cars then they should call the ticket numbers and then those people can get their cars out first. People were skipping the line and there attendants were not organized in dealing with the amount of vehicles in lot. 2 attendants is not enough when there are events going on in MSG. People were going downstairs and getting their vehicles not safe to leave keys in the car. Anyone could steal a vehicle.

22 June 2025
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I booked an online reservation that had an entry time of 930-959. I arrived promptly at 930 and waited on the ramp inside the garage for over 30 minutes because they only had 1 attendant working. When we finally parked it was 10:07. When I went to pick up my car the attendant refused to give me my keys until I paid an additional 10 dollar fee because we arrived late. I explained we were on time but the delay was 100% caused by the attendant. They refused to listen and would not give me my keys until I paid the fee. Absolute robbery. I would never park here again. I got charged for the incompetency of the employees.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great employee was polite and hustled

There were some challenges, like I couldn't find the key to my mobility scooter so I left early, after they parked my car. Another car wouldn't start while 2-3 families were anxious to get out. There was only one employee, but he was helpful to me, polite even when other people were yelling at him, hustled while keeping his cool. He was a star, but should have had a partner

15 June 2025
Rated 5 out of 5 stars

City parking 87th and 3 rd…

Gus the the guys at the 87th and 3 rd ave are so nice and friendly. They are always willing to help me with items I have to get out of my car and when they see me coming back they are quick to get my car out of the garage . I won’t go anywhere else to park my car.

13 June 2025
Rated 1 out of 5 stars

Incredibly rude and disrespectful…

Incredibly rude and disrespectful attendant who overcharged us and was very rude to us. Would never recommended as a resident of NYC who has been living here for several years and has parked in 100+ garages

8 June 2025
Unprompted review
Rated 5 out of 5 stars

got out ok but garage has two entrance…

got out ok but garage has two entrance 43rd and 44th and another garage next door on 44th same company so pay close attention to the address Had to back out carefully and go there My bad. Curb cut is right next to each other on 44th Check google maps street view and you'll see why. Long way off of street and it appears to go nowhere. Attendant also said it happens all day long

4 June 2025
Rated 1 out of 5 stars

The most nasty rudest parking attendant…

The most nasty rudest parking attendant I’ve ever had to deal with ever. I was told to read a sign like I was a child. I was told to shut up. I was told to take my business elsewhere if I didn’t like the way he was acting. Ignoring cars coming in because he was on is phone. This was at the garage on 12 west 53rd street around 5:30pm on June 4. It was to the point where you almost wanted to escalate the situation with him. That’s how nasty and rude he was.

4 June 2025
Unprompted review

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