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CITY MOVES Reviews 

1,741
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and polite staff who handle all personal belongings with great care and make the entire moving process smooth and completely stress-free. People also highlight the exceptionally efficient delivery service, noting that moving teams consistently arrive precisely on time and complete jobs quickly. Though some reviewers were not happy with unexpected price changes and difficulties regarding damaged belongings or missing items. Other consumers experienced persistent challenges with communication regarding compensation valuations and encountered unexpected extra charges as the job progressed.

What people talk about most

Service

Clients share positive opinions on service, noting that the team arrived on time and handled their belongings... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting that teams arrive on time and handle... See more

Price

People report positive experiences with price, frequently highlighting competitive quotes and affordable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Difficult move and a difficult time - partner's mother had passed and hadn't clear and move the contents of the house quickly. From South West Wales to Manchester with a stop off in Wales. From initia... See more

Company replied

Rated 5 out of 5 stars

Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more

Company replied

Rated 5 out of 5 stars

Would recommend using city moves to anyone who is moving house. The customer service team are very helpful and always on hand to answer any queries prior to our move date. Everything ran to time and t... See more

Company replied

Rated 5 out of 5 stars

I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more

Company replied


Company details

  1. Shipping Company

Written by the company

City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property.  Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,741)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

I rented a storage unit with City Moves…

I rented a storage unit with City Moves for 18 months and they were brilliant! Anytime I wanted to visit I was accommodated and it was very safe. I also booked them to do the move from Wales to London and it was excellent. Arrived right on time and everything was in perfect condition. I will be using them again and I cannot recommend enough! Lovely people too :)

17 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Georgia, thank you very much for your review. We are so pleased to hear we was happy with our storage and also able to provide you with an excellent move. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Moved a short distance but the company…

Moved a short distance but the company were brilliant two different crews both were friendly polite efficient and thorough
I paid for packing service and was very impressed

3 October 2025
Unprompted review
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Reply from CITY MOVES

Morning Phillipa, thank you very much for your review. We are so pleased to hear we was able to providing you with the highest standards of service with both the packing service and the move. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Professional quote and fast workers

The best part overall about City Moves was that they did a virtual review of our belongings then quoted us on the size of the truck (not the specific items going into it). When the movers arrived at our house, they were happy to fill the truck with our furniture plus whatever else would fit. So no haggling over an extra table or lamp or a few boxes. The movers themselves were professional and super-quick workers. The entire move was completed fast, and the movers even rearranged a few items in our new house when we re-thought the aesthetics. It was an easy and cost-effective move.

4 October 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Mary, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently and ease of stress from day 1 providing you with the highest standards of service. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Fantastic

From first contact, city moves were great! Guys turned up at 8am on the day of our move (Bristol to Wales) nothing was too much trouble and they had the whole house packed up just after lunch time! Friendly and efficient, would highly recommend!

22 August 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Hannah, thank you very much for your review. We are so pleased to hear we was able to provide you with the highest standards for your move with us. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Excellent moving company!

Excellent moving company and we would highly recommend!

From the initial phone call to request a quote right through to getting all our items into our new property we have no complaints at all.

Everyone we dealt with was very friendly. The video call to see our property and what we'd be taking with us was easy and fitted in perfectly around us. A team of guys came to load up a massive truck and were done within 3 hours! We then had it all delivered and unloaded in our new property in a couple of hours. We were even asked where we wanted the items rather than left to move it all about ourselves. Our beds were dismantled and reassembled which was a godsend for us.

Honestly, the actual moving of our furniture was the leats stressful part of the whole buying a new home process.

Thank you so much to all involved, we are very grateful.

Rhi and Fab

26 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Rhi, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence and ease of stress from day 1 and able to provide you with the highest standards. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Kent to Pembrey house move

We moved from Kent on the 26/09 and relocated on 30/09 to Pembrey South Wales. We needed a huge van to cope with all our belongings and to transport our motorcycle and City Moves provided the right van and two excellent 3 men crews to deal with everything so professionally for us. They negotiated a very tight turning into our old street, lifted and shifted very heavy items with ease and managed to get us entirely packed up within 4 hours. All the while the men were reassuring me not to worry it would be ok and sure enough when the second crew unloaded our stuff in Wales, everything was ok, not a scratch or dent on anything. The men were efficient, quick, friendly and nothing was too much trouble for them. Thanks guys and thanks City Moves.

26 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Miss Bradshaw, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence and ease of stress from day 1. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. My whole experience with City Moves was positive from my first call to packing and the move it’s self.
All staff were fantastic and the price was so reasonable. Would 1000% recommend them.

29 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Gemma, thank you very much for you review. We are so pleased to hear we was able to provide you with a positive experience right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Don’t use anyone else

Exceptionally efficient and helpful throughout the whole experience, easy to deal with and contact, wouldn’t hesitate to recommend City Moves. Totally value for money especially with the added reduction in stress on moving day due to their friendly, knowledgeable and speedy staff.

25 September 2025
Unprompted review
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Reply from CITY MOVES

Morning, thank you very much for your review. We are so pleased to hear you found us very easy to deal with from the start and was able to provide you with an exceptional and efficient service. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Highly recommend!

The removal guys were super helpful, really friendly and accommodating. We’d never moved before and it’s obviously a stressful situation but they totally put us at ease and took great care of all our furniture. The whole process of booking City Moves was great too - we were concerned as we didn’t exchange contracts until 4 days before completing, but they made everything simple and straightforward, reassuring us and explaining the process clearly. Highly recommend!

26 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Georgia, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence and ease of stress from day 1. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Take the stress out of moving...

We were told on a Friday that we were moving on the following Tuesday. So it was with trepidation that we called City Moves to arrange removals. I have never spoken to anyone who was so helpful, in fact we had tears in our eyes after that first call. The next day, we had a video call to establish how much we had to move, later on another call to give us the price.
We were kept informed so we were prepared for removal day. Once again the guys were so helpful, they worked so quickly and professionally.
At the new house, their attitude was the same, professional and helpful.
I was dreading the move, but there was no stress, it all went so smoothly.
I hope we never have to move again, but if we do, we'll be calling City Moves

30 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Michelle, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence and ease of stress from day 1. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

The team were great

The team were great. Very polite and helpful and they gave us a sense of calm and confidence about the move.
They packed everything for and offered us ideas for how to proceed.
Totally professional, efficient and supportive to have around at a stressful time for us.

24 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon June, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to give you a sense of calm and confidence in the move for you. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

From start to finish

From start to finish, they were amazing. They came out to give a quote which was quick, yet thorough. They made contact a couple of days before the move to xheck all ok and confirmed what time they'd arrive. They arrived on time, loaded the van quickly and carefully and worked so hard. They unloaded equally carefully. I can't fault the work ethic and we had a great team of 4 which took the stress out of moving. We'd highly recommend City Moves to anyone. Thank you very much City Moves.

18 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Norma, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Took the stress out of the move

The men turned up on time and loaded the van very quickly with care, they unloaded the van taking a lot of care with my belongings and nothing was too much trouble. Moving is very stressful and they made me feel calm and in good hands. Very pleased, would recommend

22 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Andrea, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Well what can i say, just brilliant

Well what can i say apart from simply FAB service,moved us from Bristol to Lincolnshire all in a day, this is the second time we have used City Moves and they’ve have been better than brilliant, I also recommended them to a neighbour who had the great,helpful,courteous and very friendly service, sadly the only name I remember is Mario our larger than life truck driver but rest of the guys were just brilliant, would not hesitate to recommend this complay, 5⭐️ all the way

22 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Steve, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you on both occasions, we really appreciate your repeat custom and thank you also for the referral. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

The experience was a good one

The experience was a good one. The guys were very professional and friendly. No damage to anything even though three floors!
My only stress on the day, was will I get charged extra if the keys are late. I was lucky they were on time. Be careful with this one though as Fridays are often late key days!

29 August 2025
Unprompted review
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Reply from CITY MOVES

Morning Nicola, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you. Yes the keys can be a 50/50 haha. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Best moversbest movers we've used and we've…

The best movers we've used and we've moved a few times.Chris and Zac went above and beyond to make our move smooth. They were friendly and polite and put our furniture exactly where we wanted it,nothing was to much trouble.

19 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Enid, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards and provided you with the best move you have experienced. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Simply awesome…

The guys at city moves were awesome from start to finish. Getting the quote was super simple and reasonable too! The day of the move was great, really organised and well planned. The guys doing all the lifting certainly knew what they were doing! We were really pleased with the whole process and can’t recommend them highly enough.

8 August 2025
Unprompted review
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Reply from CITY MOVES

Morning Alan, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you which was competitively priced. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

What a great experience from start to…

What a great experience from start to finish the quote was reasonable and cheaper than a few I previously had so well happy with it I was happy with the 3 boys who moved me they were polite friendly and went above and beyond in my opinion they didn’t just move my furniture they wrapped everything and handled it all with care which means a lot very professional and would 100% book with them again thank you so much for making my move stress free and enjoyable would 100% recommend city moves to anyone thank you

19 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Marion, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you which was competitively priced. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Moved on the 12th Sept,we'd packed most…

Moved on the 12th Sept,we'd packed most of our stuff,and the men who came to move us,were professional and courteous. Nothing was to much trouble and they checked every room and cupboard to make sure nothing was left behind. When we got to the new house everything was put where we wanted it. Would highly recommend City Moves,nothing was to much trouble, thank you once again City Moves and send my thanks again to the men that moved us.

12 September 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Graham, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you which was competitively priced. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

The two teams I had to move my items…

The two teams I had to move my items into storage then back into my house were fanatics. Both were punctual, polite and careful with my items. I would definitely use them again and recommend them to others.

16 September 2025
Unprompted review
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Reply from CITY MOVES

Morning Danni, thank you very much for your review. We are so pleased to hear we was able to deliver high standards for you moving your items into storage and back out to your new home for you. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

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