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CITY MOVES Reviews 

1,739
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and polite staff who handle all personal belongings with great care and make the entire moving process smooth and completely stress-free. People also highlight the exceptionally efficient delivery service, noting that moving teams consistently arrive precisely on time and complete jobs quickly. Though some reviewers were not happy with unexpected price changes and difficulties regarding damaged belongings or missing items. Other consumers experienced persistent challenges with communication regarding compensation valuations and encountered unexpected extra charges as the job progressed.

What people talk about most

Service

Clients share positive opinions on service, noting that the team arrived on time and handled their belongings... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting that teams arrive on time and handle... See more

Price

People report positive experiences with price, frequently highlighting competitive quotes and affordable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Difficult move and a difficult time - partner's mother had passed and hadn't clear and move the contents of the house quickly. From South West Wales to Manchester with a stop off in Wales. From initia... See more

Company replied

Rated 5 out of 5 stars

Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more

Company replied

Rated 5 out of 5 stars

Would recommend using city moves to anyone who is moving house. The customer service team are very helpful and always on hand to answer any queries prior to our move date. Everything ran to time and t... See more

Company replied

Rated 5 out of 5 stars

I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more

Company replied


Company details

  1. Shipping Company

Written by the company

City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property.  Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,739)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My removal dates changed time and time…

My removal dates changed time and time again. City moves were great. Just went with the flow. No grumbles just constant support. Their prices were fair too. Guys on the ground were friendly and efficient. All in all my move went really well.

12 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Ann, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Thanks

Rated 5 out of 5 stars

First class

6 January 2026
Unprompted review
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Reply from CITY MOVES

Afternoon LB, thank you very much for your review. . We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Thanks

Rated 5 out of 5 stars

Excellent Service Excellent service provided at a…

Excellent service provided at a competitive price. The removal team turned up o.n time and made the move stress and pain free. I thoroughly recommend them to others.

5 January 2026
Unprompted review
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Reply from CITY MOVES

Afternoon Nick, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Happy New Year to you

Rated 5 out of 5 stars

Nightmare Move made a lot easier thanks to City Moves

We had an 18 ton truck and a 3.5 ton Luton for our move from Ammanford, the guys turned up nice and early and immediately got on with loading the vehicles and although it was probably over two hours, it seemed like minutes and we were on our way to Newbridge. We had taken out the delayed exchange insurance and I can thoroughly recommend it, because the bank’s system had crashed and it was a nightmare not knowing when it would be back up and running? After nearly 3 hours waiting the money transferred and it was all systems go. The weather was horrendous and the City moves team just worked there socks off, Great team of workers and I will certainly be recommending City Moves.

18 December 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Roy, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently and ease of stress from day 1 providing you with the highest standards of service. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Happy New Year to you

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Time-keeping great and nothing too much trouble.

18 December 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Tom, thank you very much for your review. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

4 chaps worked like trojans.

4 cheerful, cheeky chaps turned up in a lorry and a luton type van, Started work about 9, had all my house loaded by 12.15, the started to unload about 1 pm and completed by 4.30pm. Well impressed. No breakages, everything I labelled was where or near where it should have been.

8 December 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Julie, thank you very much for your review. I am please to hear that we helped make your move stress free and was able to deliver a high standard of service from start to finish. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Would recommend. Made moving so much easier having city moves pack and move everything. All staff were friendly and helpful and all items packed securely. They also collected the empty boxes once we were all unpacked.

9 December 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Kara, thank you very much for your review. I am please to hear that we helped make your move stress free with our pack & removal service. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Cannot thank the guys at city moves…

Cannot thank the guys at city moves enough for their help. They made a very stressful day so much easier. We used them to manage our move after selling our house due to separation. They were organised and made a plan to manage both moves at the same time to keep costs down for us. I had a broken foot on the day and they were so helpful, offering to carry cleaning supplies upstairs for me, climbing a ladder to retrieve something from the top of a wardrobe and even putting a shed door back on the runners when I accidentally broke it doing the finally checks! They were prompt, friendly considerate and really went out of their way to help. There were a couple of items that we didn't realise were built in the room and we needed to disassemble last minute, they lent tools and were really understanding. They took care to unload things at the new house into the right rooms and even helped out with organising storage with the office when my ex's new place fell through unexpectedly on the day. All the guys were kind, friendly and went above and beyond. Cannot thank them enough, would 100% recommend them and will definitely use them again in the future.

12 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Lou, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently and ease of stress from day 1 providing you with the highest standards of service. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Happy New Year to you

Rated 5 out of 5 stars

Excellent service!

Well a stressful time made easy by this fantastic company! The men were friendly, professional and polite. They took great care with both properties, our furniture and belongings. I can't rate them high enough. Thank you to CityMoves!

9 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Kim, thank you very much for your review. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Great team to book.

Booking them was simple and straight forward, but the guys that they send are what make them great! The on-site team are careful with your items, work VERY hard and get you packed / unpacked with no worries at all.

1 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Andy, thank you very much for your review. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

They were fantastic professional and…

They were fantastic professional and quick.would recommend to everyone.

5 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Rita, thank you very much for your review. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Highly recommended

Very professional removal men. Excellent service. Worked very hard. Friendly. Couldn't fault them. Had a hold up on motorway so a long day. But cheerful throughout

8 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Neil, thank you very much for your review. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

They arrived bang on time

They arrived bang on time, they were very well mannered, they covered the floors and the stairs. They covered all the furniture and bedding, from start to finish loading vehicle was 1hr 22 min after the financial transfer we phoned them they were with us in 30 mins, they unloaded everything and put our furniture where we wanted all done in 1 hr 10 mins I would highly recommend them

28 November 2025
Unprompted review
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Reply from CITY MOVES

Morning Neil, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Great moving!

The service provided is professional, from the initial inquiry, the provision of pacing materials useful, the actual staff employed to move my furnishings were extremely helpful during this anxious time and made my move from a 3 bedroom house to a one bedroom 3rd floor flat stress free, I would definitely use them again

25 November 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Sheree, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Twice Moved.

City Moves moved me twice as my furniture went into their storage facility. On both occasions, the team were helpful, efficient and cheerful. They put dismantled furniture back together snd minimised foot traffic with covering the hardwood/carpeted floors. The office based staff were also very helpful and I would have no hesitation in recommending them.

18 November 2025
Unprompted review
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Reply from CITY MOVES

Morning Sandra, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you not just on your 1st move but also your 2nd. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Really helpful

Really helpful with last minute change of circumstances.
Really professional staff.
Clive & Byron were great squeezing all my things into my downsized property.

13 November 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Alexandra, thank you very much for your review. . We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Good communication and excellent…

Good communication and excellent service throughout our moving experience

6 December 2025
Unprompted review
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Reply from CITY MOVES

Morning Robert, thank you very much for your review. . We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Moving House.We cannot speak highly enough about…

We cannot speak highly enough about everyone we have dealt with at City Moves, they are so very courteous, professional and really do want to make your move as easy as possible. We were fortunate enough to have Scott and Jacob to move us on the most appalling day weather wise, it was torrential rain but it didn’t deter them one bit! They were respectful of all our belongings, and their reply to everything we asked them was “it’s not a problem at all”. They went over and above our requirements and were soaked to the skin after putting our garden furniture in place, but they still kept smiling! We can thoroughly recommend
City Moves.

1 December 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Richard, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

I would recommend City Moves as they…

I would recommend City Moves as they made my move so easy and fast. Nothing was too much trouble. Thank you.

26 November 2025
Unprompted review
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Reply from CITY MOVES

Afternoon Lynda, thank you very much for your review. . We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

Rated 5 out of 5 stars

Outstanding service in every way from the City Moves team

From the moment we contacted City Moves their level of great customer service shone through. Moving is so very stressful whether waiting to exchange and complete or the actual move and they couldn't have done more to support and help us.

We booked their packing service too and the two team members who came to the house were very professional and nothing was too much trouble.

On the day of the move, which was from a town house to a town house the team were amazing. The move was consequently tough for anyone but it didn't phase the team. There was a 2.5 hour drive to the new house too and they all took it in their stride.

A great big THANK YOU to you all. You all made a very challenging time much easier for us as the client. I would not hesitate to book City Moves again, however, I don't think I will be moving again for a while.

18 November 2025
Unprompted review
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Reply from CITY MOVES

Afternoon S Williams, thank you very much for your review. We are so pleased to hear we was able to deliver to such high standards for you right from the start and we were able to deliver a stress free move for you. We will pass on your positive feedback to the team. Thank you for using City Moves and we wish you all the best in your new location

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