CityFibre Reviews 24,854

Great support and install by the engineer

This was the original install of ducting and tubing. They were great at digging up and laying the pipe filled it all in then 3 days later dug it all up again because the pipe was not large enough. Then came the reinstating, well what a disaster 6 times to come back relaying cement instead of concrete to dug up driveway. The Grass verge was just litered with stones amungst the rubble that they called top soil. They originally said there was grass seed mixed in with what they called top soil. Then they came back again and laid some nice top soil but no seed so they came back again to sprinkle seed over it. Then came back again to dig up one driveway and relay cement. They did not lay new soil and seed over a 6m section of verge, or dig up andrelay the 2nd concrete driveway as they said they would. This company should be ashmed of what they and OCU have done. James from City Fibre and Tom from OCU said it would be done. Hollow truths. They turned a good looking residential area to a building site with the prospects of having your lawn mower damaged if you attempted to mow it. So it will new some maintenence before it gets better. Have contacted BCC to view and to make City Fibre and OCU put it right.

Very good and clean service
S2008787

Easy to switch on line good informative work men. clean worker inside house outside work tidy.

My parents were very happy with the service provided. So thank you.

First class service from start to finish

Great experience with Cityfibre. Communication was excellent and I was kept informed of every step from start to finish. The 2 guys who did the install explained what they had to inside the property and outside and made sure everything was in working order before they left and explained who to call etc if there were any problems. Guys were friendly and respectful of my property. Would definitely recommend Cityfibre. 10 out of 10 guys 👏

Start to finish all was excellent 👌, service, staff, job, all very well done.
Thank you Keiron and mate.

Good service

Very prompt, explained everything and was just a straight forward process.

Can't fault the service from applying to installation was fantastic

The installer was polite professional and incredibly friendly. My young son to a shine to his work and he took the time with him to show him the ropes [mini ropes of course] overall his customer care was amazing. Thank you

Everything thing from start to finnish was exactly how I was told it would be

Great communication and terrific engineers, could not fault my installation, which happened on time and schedule. Never get any of this from BT; this is how a company and services should be run.

Amazing service

Upgrading from copper DSL broadband with another supplier to full fibre with Vodafone/CityFibre took two weeks from placing the order to having an active service. Everything was very efficient and went smoothly. All the staff were very professional. Excellent service.

Andrew who installed my broadband was excellent. He arrived on time, explained everything clearly, and completed the installation quickly and professionally. He made sure everything was working perfectly before leaving and answered all my questions patiently. Very friendly and efficient service — I’d definitely recommend.” 10/10 for service

My experience was swift and highly recommendable

Great engineers, they call to let you know when they’ll arrive. Courteous and professional. Excellent service