Fantastic company, my puppy is now using the garden and park now it has only taken 4 weeks. Very impressed please do use this company for your puppy training . What they promise is true.
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See what reviewers are saying
My two indoor cats are absolutely delighted to be able to have some grounding time on their new grass patch. It arrived super fast and they’ve been loving it ever since! As an owner that cares deeply... See more
Roma took to Citydoggo instantly. Delivery, quality of grass and communication (even over the Christmas/New Year period) were all on point. Cannot fault the service nor the product at all. Will... See more
This patch has been so helpful with toilet training my pup. We live in an apartment, the patch is neatly placed in the corner of the balcony, it’s so easy to set up & also to discard after use. Custom... See more
Company details
Written by the company
PAWrenting, made easy. City Doggo brings you the best time saving products for your city pet. Our first hero product is the Oui Oui Patch – an eco-friendly, smell-free, real grass pet toilet for your flat or balcony.
Contact info
United Kingdom
- citydoggo.com
You should know
4.6
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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What a great Product.
What a great Product.
I ordered two grass patches as we have a few dogs.
They arrived beautifully fresh, on time and just so green.
Takes the stress out of sleeping in.
21 October 2022
Unprompted review
Toilet training achieved within a week…
Toilet training achieved within a week with Citydoggo so thanks so much
31 August 2022
After my last review
After my last review, City Doggo finally responded to me after nearly a week of silence. I asked them for a refund because I never got my Oui Oui Patch. Not only did they refuse to refund me, but they actually got a solicitor involved! At this point, I have paid for a product that I don't have. They have made all sorts of excuses as to why they feel justified in keeping my money while not making sure I got the product, and now they are trying to intimidate me by getting a solicitor involved because I demanded a refund. So now not only am I out of pocket with nothing to show for it, but I've lost so much time and energy.
And just now I see they've replied to my previous review and POSTED MY ADDRESS ONLINE!!! THIS COMPANY IS THE WORST!! AVOID THEM!
27 September 2022
Unprompted review
Reply from Citydoggo
Dear Jessica,
We have responded to all of your aggressive emails in 2 working days. We do, however, take weekends off.
As discussed with you via email, the address you provided (Belland Dr, Manchester, M22 4JR) DOES NOT EXIST. Belland Drive is in Bristol but that postcode takes us to Longley Lane. We can only work on the information that our clients provide us.
Despite this issue stemming from your mistake, you have been aggressive to myself & my fellow customer service representatives via email. I'm honestly at my wits end trying to understand what you expected us to do differently.
You placed an order with us on Monday the 12th of September.
On the 15th of September we attempted to deliver your order via our carrier DPD to the postcode provided in your order, but when DPD realized this postcode took them to Longley Lane & no Belland Drive was nearby. This delivery was returned to the depot and a delivery exception notification was automatically generated and sent to you by email to give you the opportunity to enter the correct address.
Alternatively, if you had contacted us at this time we could have updated your address before the second attempt, which would have solved the issue.
A second, successful, delivery attempt was made on the 16th of September to Longley Lane with DPD making the assumption that this was your intended address.
It was only after this delivery was made that you contacted us, at which point the parcel was out of our control.
This is not to mention that your first email to us was at 5:30pm on Friday evening of the bank holiday weekend after everyone had left work for the day. Without even waiting 6 hours, you wrote your first (of 3 now) reviews.
We have attempted to confirm your address with you by email but you have still not provided your correct address.
All the best in the future,
City Doggo.
Excellent product
Timely delivery, great product, courteous customer service support team. I will definitely order again.
26 July 2022
The grass patch worked like magic but…
The grass patch worked like magic and my puppy took to it like it was common sense to pee there and not anywhere else. The only issue was, he was digging in it and eating a lot of the grass as well, which caused his tummy upset and diarrhea, so unfortunately, we had to discontinue using it. It's also worth mentioning that if you don't have a balcony and use it inside only, the patch starts to smell quite badly after few days, despite spraying it with water after every single use.
2 September 2022
Unprompted review
The grass patch is my lifeline
The grass patch is my lifeline. I’m not a morning person, this is extremely helpful for me to get my dog all sorted before I go to work without going out very early in the morning before 6 a.m. or before sending her to daycare. of course, she’ll have her morning walk but not that early. Also massive help when it’s raining or windy outside. I use the grass patch to potty train my dog when she was a puppy and within a month, she knows where to wee/poop and only at grass when outside. Highly recommended, no regrets.
24 August 2022
Unprompted review
Be warned scam company who won’t allow you to return when items arrive damaged and mouldy …
Please be very careful when purchasing from this company, sold me grass for a rabbit covered in mould then when I disputed the payment with PayPal city doggo bring out their terms and condition which state the grass is a toy not food (even though rabbits eat grass right) you won’t get away with it il take it to my bank for a refund they are not as easily palmed off as PayPal it seems who agree it’s fine for the rabbit to play on the mouldy grass as long as it wasn’t sold as food! The wooden holder £65 that doesn’t even hold the grass properly what a total rip £90 I spent it’s honestly the biggest waste of money I’ve ever spent please read terms and conditions before you purchase from this company and if you sign up for a subscription they will hold you to a min of 2 orders before you can cancel so BE AWARE
8 August 2022
Unprompted review
Reply from Citydoggo
Dear Ten,
We are sorry that you are disappointed with the service received at City Doggo. We believe we did our best to serve you.
We always return or refund an item if it is not up to the high standard we expect for our customers. To qualify a return we usually ask for a photo that shows the product. Once this is sent and the claim is legitimate, we approve the refund.
When you received your first grass patch there was an issue with the grass. You sent us a photo and we immediately sent you a replacement patch. Once the second patch was received we didn’t hear from you for weeks, which we understood to be that there was no issue with the second patch we sent you. When you raised an issue about the second patch weeks later we were surprised as you had been quick to vocalise the issue with the first patch but not the second.
Regarding the Wooden Tray you purchased, it has been designed to fit the grass patch perfectly - perhaps you didn’t pop the lid under the base? Not placing the lid under the base would create a gap between the patch and the tray. However, if the lid is placed under the base before placing the patch into the tray, the patch slots into the tray perfectly. Again, you didn’t mention anything about the tray being an issue in earlier communications to us.
When you decided to return your grass patch and wooden tray at the end of August, a few weeks after purchasing, we requested photos to qualify your refund, but you were unable to provide this. As you didn't have any photographic evidence to support your claims - despite our requests - we were left with no choice but to reject your refund.
With regard to cancelling before two orders, this is a discount we offer on weekly, bi-weekly and monthly subscriptions to Oui Oui Patch. This allows us to charge our subscription customers a discounted rate compared to a one-off Oui Oui Patch purchase, which is the true value of the product.
We believe we did everything correctly and in a timely fashion to support you, Ten, and wish you the best for the future.
Best wishes,
City Doggo.
Not actually sure if it’s a joke or iv…
Not actually sure if it’s a joke or iv been pranked. I spent near on £50 on a poorly, mouldy bit of grass in a cardboard box. Regardless of their claims of “waterproof this, waterproof that”…it’s a square of grass in a cardboard box. You can literally make this for less than £5. Awful customer service. Needs to be carried flat like a pizza which no delivery company is going to do so also arrived damaged with a refund refused.
30 July 2022
Unprompted review
Reply from Citydoggo
Dear G,
We are sorry you feel this way about your purchase and about our customer service.
On checking your orders, I could find only one order for you on the system which was for £23.70.
We are sorry you feel that our product does not offer value to you. We pride ourselves on delivering fresh grass and soil patches throughout the UK via overnight delivery in sturdy packaging with a clear water resistant coating in the base. Our website makes quite clear what our product is so we would welcome the opportunity to understand further where your expectations diverged from what is displayed on our website.
Our grass patch is the only grass patch that also includes soil which is very important for triggering a dog’s natural instincts to go potty and making it indispensable for potty training.
We are sorry if your delivery driver did not deliver your patch by holding it flat like a pizza. Most drivers are delivering the product correctly, and where this doesn’t happen and a product is damaged, we always replace it.
Regarding our customer service, we are sorry you feel this way. We strive to provide best in class customer service and always go far to make sure our customers are looked after and supported. We have replied to all of your emails with considered responses and provided you with product usage tips where possible e.g. tips for keeping the patch dry on the balcony and the reasons why we choose to keep plastic out of our product.
Oui Oui Patch deliveries have many distinct advantages over making your own DIY patches at home. Oui Oui Patch deliveries are more convenient, saving time in sourcing and producing patches and keeping mess and soil out of the home. Oui Oui Patch means you only use what you need, never more, whereas making your own patches will mean leftover grass that will need caring and storage for until it is ready for use. Oui Oui Patch is delivered to your home, saving a trip to go in search of grass to make a patch for your pet.
Oui Oui Patch represents excellent value for money. The packaging is twice coated in a water resistant coating that is fully recyclable and biodegredable. Oui Oui Patch also ships on an overnight service, providing fresh farm grass delivered to your doorstep the following day that it is cut in the field.
We hope this helps to explain why Oui Oui Patch is a more suitable option for most people who don’t have the time to shop for and cut up grass but do want a live grass patch for their pet.
Best wishes,
City Doggo.
So much better than the other company
Really glad I changed to this company. I was previously let down by another company that failed to ship grass patches to me in two weeks, blaming it on the delivery driver (also wouldn't refund me). My puppy's potty training was completely messed up because of that, until City Doggo's patch arrived. She took to it immediately! Such a lifesaver! Their grass patches are a lot richer (heavier with the real soil too). I believe my puppy really likes the texture and smell of the grass (She wasn't as interested in the other company's patches that were without soil, which also dried out rather quickly)
Also a big thank you to the team for the flexibility to send out the patch at very short notice, understanding my situation of not having a proper potty area for my puppy for two weeks.
29 July 2022
Unprompted review
Damaged product, worst customer service
Had 2 patches, one came damaged. The box which used a the tray wasn’t flat, make the patch wobbly. My fully housetrained dog refused to get on it, went potty everywhere besides the actual patch. Made a complaint, got blamed for what happened, even after I provided pictures. The company won’t take any responsibility claiming the box isn’t a part of the product.
Updates
It’s interesting how they replied to my review so promptly here but didn’t reply to my email. They care about publicity more than actual customer.
I ignored all the bad reviews when I ordered, biggest regret!
15 July 2022
Unprompted review
Reply from Citydoggo
Dear Sharon,
I’m sorry to hear that you are unhappy with the service you received.
It was never our intention to blame you and if it came across as such, I am deeply sorry.
Its normal for any delivery to take a few dents in transport but based on the images you sent us the product was still fit for use. We are unable to replace a live product that is fit for purpose.
We ship Oui Oui Patches in water-resistant cardboard packaging which can be used temporarily to store the Patch. However, we recommend investing in a Wooden Box for storing Oui Oui Patch on a more permanent basis, as it offers a stronger and sturdier base for pets to use providing them with a nicer experience.
We wish you and your pet all the very best in the future.
Best wishes,
City Dogoo.
Constantly receive moldy grass
Constantly receive moldy grass. Really awful. They just resend new patches with mold
12 July 2022
Unprompted review
Reply from Citydoggo
Dear Sara,
Thank you for posting a review! We welcome all feedback.
We are truly sorry that you received mouldy grass. We experienced some issues of grass arriving with some mould on it during the summer heatwave, which we quickly worked to address by making changes to our packaging and working with our growers to address the level of hydration of the grass.
Each time a customer reported an issue with their grass, a replacement was despatched on our next delivery.
We are happy to confirm that we have not experienced this issue with any patches since early August when adjustments to the packaging were made.
We are confident that this issue is now resolved, Sara, and we would be happy to welcome you back any time.
Best wishes,
City Doggo.
Great service and really friendly if…
Great service and really friendly if you ever need help
6 July 2022
I really liked that the packaging was…
I really liked that the packaging was all recyclable and the turf felt good quality but I feel a subscription is prohibitively expensive as I need to buy two patches to fill my container and my puppy is constantly trying to rip up and play with the grass despite consistently watching him. Great idea but unfortunately not sustainable for me to use as a subscription
13 June 2022
Reply from Citydoggo
Dear Laura,
Thank you for taking the time to post a review. We appreciate and welcome all feedback.
We are delighted that you found the City Doggo packaging and turf quality both to your satisfaction. We endeavour to provide the highest quality so we are so glad this was your experience.
We aren’t exactly sure what container you were using, however, our wooden tray is the perfect size for just one Oui Oui Patch to sit snuggly inside. The size of one Oui Oui Patch should also be sufficient for the majority of apartment pets.
We aim to deliver the best value product and service to our customers. As a one person business we do not have the economies of scale that large companies have and this is reflected in our pricing. However to be able to provide excellent value for money we came up with our subscription discounts - that allow you to purchase Oui Oui Patches at a discount of 35%. When you factor in that we grow fresh grass in Norfolk which is cut packaged and delivered across the mainland the very next day on DPD’s premium & eco-friendly service, we believe we represent great value for money for our customers.
I’m sorry to hear that your puppy has been tearing up the box. This is quite normal behaviour for new pups and something we provide information on to help dog owners with on our website.
We are sorry that our product wasn’t for you and are grateful for the helpful feedback you’ve given us. Of course, we are sorry to see you go and would love to welcome you back sometime in the future. Thank you for supporting our small business.
Best wishes,
City Doggo.
Honestly terrible
I ordered two of the products in March 2022. My dogs didn't like them, and definitely not value for money. Should have just bought some grass seed and made one for much cheaper. I tried to cancel, had to email to do this and they refused, stating a two order minimum and advising it was clearly stated on the website (this WAS NOT clearly stated when I placed the order, I checked afterwards and was hidden in the FAQs, this seems to have changed now). After trying to cancel over multiple emails, they then charged me again for another. Managed to get them to cancel this but they wouldn't refund the full amount, advising due to a discount on first order they would only refund half. Absolute scam and waste of money, don't be fooled.
9 June 2022
Unprompted review
Reply from Citydoggo
Dear Sare,
As you are aware we have a policy for our subscriptions of a 2 order minimum. This allows us to provide huge discounts to the true value of the product.
This policy is clearly stated on the subscription page where you made your order, on the FAQ page and on your order confirmation emails. These have been on our website since our subscriptions were set up.
We realise this 2 order minimum is not for everyone which is why we also offer a “one off” order where there is no subscription lock in at all. This item doesn’t have any discount associated with it which is why I assume you chose the subscription?
When you placed your order in March you received a 33% discount on your order - which was only applicable to the subscriptions because the 2 order commitment makes these discounts possible.
When you emailed us, instead of holding you to the two order minimum, we very kindly converted your order into a one off order to be considerate of your financial situation and refunded you the difference.
We work tirelessly to support our clients and their doggos and are proud of the work we do. As a small business, we have a duty to follow our company policy to ensure that we are able to continue providing the quality service our customers know and love for the long term.
Best regards,
City Doggo.
Super easy potty training
Using the oui oui patch for our puppy has been amazing. We had her potty trained in no time, first on the patch, and once she was allowed to go outside, the transition was super easy. Definitely a better option than regular puppy pads!
13 May 2022
So pleased!
We bought the puppy starter pack for our new addition, Oscar, and he is pretty much reliable with using it after one week! We are really impressed. The grass lasts well on our shady balcony as long as we water it well. Will definitely be getting a subscription after our puppy deliveries finish!
11 May 2022
Highly recommend
This patch has been so helpful with toilet training my pup. We live in an apartment, the patch is neatly placed in the corner of the balcony, it’s so easy to set up & also to discard after use. Customer service from City Doggo has always been fantastic, their team has been quick in helping my queries and request via email and social media.
3 May 2022
Unprompted review
The grass patch was very helpful for my…
The grass patch was very helpful for my dog to learn to potty train, he started to chew the grass at the start but quickly learned to ring the bell to the balcony and would go straight to the patch, really enjoyed it!
21 April 2022
Unprompted review
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