Citydoggo Reviews 

107
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic company, my puppy is now using the garden and park now it has only taken 4 weeks. Very impressed please do use this company for your puppy training . What they promise is true.

Rated 5 out of 5 stars

My two indoor cats are absolutely delighted to be able to have some grounding time on their new grass patch. It arrived super fast and they’ve been loving it ever since! As an owner that cares deeply... See more

Rated 5 out of 5 stars

Roma took to Citydoggo instantly. Delivery, quality of grass and communication (even over the Christmas/New Year period) were all on point. Cannot fault the service nor the product at all. Will... See more

Rated 5 out of 5 stars

This patch has been so helpful with toilet training my pup. We live in an apartment, the patch is neatly placed in the corner of the balcony, it’s so easy to set up & also to discard after use. Custom... See more

Company details

  1. Pet Supply Store

Written by the company

PAWrenting, made easy. City Doggo brings you the best time saving products for your city pet. Our first hero product is the Oui Oui Patch – an eco-friendly, smell-free, real grass pet toilet for your flat or balcony.


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4.6

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.6

All reviews

(107)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company, my puppy is now using the garden and park now it has only taken 4 weeks. Very impressed please do use this company for your puppy training . What they promise is true.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

My two indoor cats are absolutely…

My two indoor cats are absolutely delighted to be able to have some grounding time on their new grass patch. It arrived super fast and they’ve been loving it ever since! As an owner that cares deeply for her fur babies wellbeing, seeing them so happy sat on it and munching is absolutely priceless. I’m so delighted to have discovered this product!

28 January 2026
Unprompted review
Rated 2 out of 5 stars

Grass arrived pretty much completely…

Grass arrived pretty much completely dead. It also was left the wrong way up at my neighbours house so delivery was terrible.

In response to the comment - I don’t have you confused - your boxes are pretty clearly branded.
A) the patch was delivered to my neighbour you will not see my door number on the image as it was not delivered to me. I can 100% guarentee that.
B) I raised the issue to you on Amazon and my review was removed as I mentioned the delivery. But considering it was delivered by yourself I think this was just in effort to remove a negative review.
C) yes I have reordered as I’m hoping subsequent experiences would be in line with other customers but given I only received your original patch about a week ago it’s a shame I am having to reorder.
D) I am more than happy to provide a photo of the dead grass I received if you can let me know where to send it I will.

16 May 2025
Unprompted review
Citydoggo logo

Reply from Citydoggo

Hi Jessica,

Thank you for your feedback, we're really sorry to hear that you weren’t happy with the quality of the grass or your delivery experience.

We’ve located your first order, which was placed via Amazon on 10th May and delivered on 13th May. Unfortunately, this is the first time we’re hearing about any issues, as we haven’t received any prior correspondence. We always encourage customers to contact us directly as soon as possible if something isn’t right — it gives us the opportunity to look into the issue and make things right.

Additionally, we’ve reviewed the tracking information, and the delivery image confirms that the Patch was delivered to the correct address.

As part of our policy, we’re always happy to offer a refund or send a replacement if there are any quality concerns — we just ask for a few images so we can properly investigate and resolve things quickly.

We’ve also seen that you placed a new order yesterday via our website, and we’ve reached out separately via email to follow up on this.

If there’s anything else we can do to help, please don’t hesitate to get in touch directly — we’re always here and happy to help.

Rated 5 out of 5 stars

Great

Great! Used for my puppy when we first brought him home. Worked like a charm & made house training so much easier having an allocated space. The subscription is ideal if you’re like me and forgot to reorder! Thanks guys, I’ll be recommending and using again if and when I get another pup!

5 May 2025
Unprompted review
Rated 5 out of 5 stars

The most reliable dog patch delivery in…

The most reliable dog patch delivery in London. I have been using Citydoggo for more than a year now, and have always received fresh and great quality patches. Highly recommended for any pet parent out there who just do not have time to walk a senior dog every two hours! Citydoggo has truly been a life changer for my senior Yorkie Spoonky and myself!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product! Quick and efficient delivery. Patches are lasting 4+ weeks outside on the patio! Wonderful for dogs recovering from surgery who are not allowed to go to parks/busy areas to do their business in the early stages of recovering! Would recommend!

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Misleading tricking to SUBSCRIPTION be aware!!

I ordered grass to see if my dog would like it, but the checkout process was misleading. There was a £25 offer that was only mentioned in tiny print, which I didn’t notice, leading me to unknowingly subscribe to the service. When I tried to cancel, I was told I couldn’t until the third order, leaving me £50 out of pocket for just a piece of grass.

1 April 2024
Unprompted review
Citydoggo logo

Reply from Citydoggo

Hi N G,

We’re sorry to hear you felt misled and want to clear up any confusion about how our subscription works.

Let’s break it down:

The product you selected is called Oui Oui Patch Weekly Subscription. Yes, "subscription"—that word right in the name that hints you're signing up for a recurring service. It’s like ordering a "Yearly Magazine Subscription" and then being shocked when another issue arrives. 🌱

Here’s the deal: we offer one-off purchases for £37.50. But instead, you opted for the discounted £25 subscription, which does indeed come with a two-order minimum. Why? Because we like our grass affordable and our customers committed—for at least two orders. This is clearly mentioned on the product page, in your cart, during checkout, and in the confirmation email we sent you. Honestly, short of skywriting it above your house, we’re not sure how much clearer we could have been. 🛒✈️

At checkout, you even ticked a box confirming that you understood this policy. That’s like giving us a digital handshake on the agreement!

We’re sorry this caught you off guard, but hopefully, this explanation adds some clarity (and maybe a chuckle) to your experience. If you need further assistance, our team is always happy to help!

Best regards,
City Doggo.

Rated 5 out of 5 stars

The Oui Oui grass has been a life saver…

The Oui Oui grass has been a life saver for myself and my wee doggy. I live in a top floor flat and it has been amazing for training and general use when she needs the toilet. Couldn’t recommend enough and the kinthly subscription is so handy as i don’t have to think about ordering a new one it just arrives after the 4 weeks!

26 February 2024
Unprompted review
Rated 4 out of 5 stars

Highly recommended for pets

Highly recommend this company for the grass patch. We have an apartment with an 8 week old puppy who can’t leave the house before he is fully vaccinated and the Oui Oui Patch have helped us massively with his toilet training. He loves it! The customer service from the company is great too. As I mentioned to them, the quality and idea and EFFICIENCY of the company is fantastic however, it is quite pricy for what you get. Sometimes you can be lucky online to get a discount code. I saved about £15. Thanks Team!

22 January 2024
Unprompted review
Rated 5 out of 5 stars

A Cosmopolitan Dog Must Have

Having the Oui Oui Patch allowed us to get our puppy Mochi housed trained in a matter of days. This is a miracle since she has been very unwell and is unable to fully control her bladder yet (she has had surgery and is on the road to making a full recovery.) The Oui Oui has allowed her to go to the bathroom when ever she needs without her making accidents in the house. The customer service at Oui Oui is amazing, and they have been nothing but super helpful. If you live in a city or an apartment I fully recommend having a subscription for your cosmopolitan dog! Thank you Oui Oui from Mochi the Chow Chow 🐻🐾❤️

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product! We moved from a flat with a garden to one with a balcony and our dog adapted to the OuiOui Patch straight away. Would highly recommend to anyone with a small outdoor space.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Great product and excellent customer service!

The oui oui patch was delivered so quicky and the resources the team provided were so helpful with installation, maintenance and how to get my pup to use it! I really appreciated their support in navigating my subscription as well! Great product and excellent customer service!

14 July 2023
Unprompted review

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