City & Country Reviews 

78
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer care teams for their outstanding professionalism and ongoing dedication. People deeply appreciate the smooth, reassuring support provided throughout the entire property purchasing journey and subsequent maintenance tasks. However, some customers noted that they encountered minor snagging details shortly after moving into their brand-new homes. Reviewers consistently point out that the dedicated team quickly and effectively resolves all these concerns with remarkable care and efficiency. Buyers feel genuinely reassured knowing that reliable assistance remains readily available whenever unexpected property maintenance problems arise.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting outstanding support from a professional and... See more

Customer service

Consumers find customer service to be positive and deeply reassuring. Reviewers consistently praise the team... See more

Quality

Reviewers highlight positive aspects of quality, noting that the work is expertly done to a very high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russell came round within hours of the reported issue (a leak in bathroom). He was polite and efficient and fully explained the situation. He also offered to come back next week to double check the re... See more

Company replied

Rated 5 out of 5 stars

We purchased and moved in Factory No. 1 (Bedminster, Bristol) couple of years back. Our experience with city and country has more or less been positive. Our interface with the developer have been mos... See more

Company replied

Rated 5 out of 5 stars

Gintas has been incredibly helpful and reliable with all maintenance tasks around the flat. He is always kind, respectful, and takes the time to make sure everything is fixed properly. His work is tho... See more

Company replied

Rated 5 out of 5 stars

The sales lady Diane, was fantastic - showing great knowledge and a experience, she had a lovely manor. The Manningtree Park site is a credit to City and Country. It is well laid out with plenty of gr... See more

Company replied


Company details

  1. Housing Development
  2. Construction Company
  3. Home Builder

Written by the company

Where Heritage Meets Innovation. For more than six decades, City & Country has been creating homes and communities that stand apart. Rooted in a deep respect for Britain’s architectural heritage, we bring together the art of sensitive restoration with the craft of designing and building new homes that feel timeless from the very first day. Our reputation is built on meticulous attention to detail and a steadfast commitment to doing things the right way. From shaping entire neighbourhoods to refining the smallest architectural detail, every decision is made with care and purpose. The result is homes that not only respect their surroundings but enhance them – places that will be cherished for generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(78)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manningtree PK staff

I would highly recommend Diana at Manningtree Pk.From the beginning, she has been incredibly helpful, friendly and professional. She has always taken the time to answer my questions, explain things clearly and keep me updated throughout the process.
Diana has been a pleasure to deal with and has made what can be a stressful process feel much easier.Her knowledge, enthusiasm and caring approach really stand out.
Thank you, Diana, for all your help and support. You are a real asset to the City & Country team, and I would have no hesitation in recommending you to anyone looking to buy a new home.

16 August 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear about your experience with Diana at Manningtree Park and that her friendly, knowledgeable and caring approach has helped make your homebuying journey that little bit easier.

We’ll be sure to pass your lovely comments on to Diana, we know she’ll be thrilled to hear them. Thank you again for your kind words and recommendation, and we wish you all the very best in your new home.

Best wishes,
The City & Country Team

Rated 5 out of 5 stars

Outstanding service from City and Country

Outstanding service from a highly professional and friendly team and who respond to every situation with genuine care and consideration. New-build houses are always going to be fraught with issues during the first couple of years or so and this, of course can be quite stressful at times; it is vital therefore that there is a sympathetic help at hand and which responds with care, help and understanding. The Team at City and Country have always done their utmost to respond and sort out any issues and concerns, many thanks to all of them.

6 August 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for such a thoughtful review and for taking the time to share your experience.

We’re delighted to hear that our team has consistently provided you with the care, support and reassurance you need throughout your homeownership journey. Your kind words mean a great deal to the team.

Rated 5 out of 5 stars

Problem solved

Russell Hugo came today , he was punctual and highly professional friendly and polite and more importantly he did a very good
Job.
Many thanks.

6 August 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for taking the time to share your feedback.

We’re delighted to hear that Russell provided a punctual, professional and friendly service, and that the issue was resolved to your satisfaction.

We’ll be sure to pass your kind comments on to Russell.

Rated 5 out of 5 stars

Russell did a great job repointing our…

Russell did a great job repointing our patio and paths. It was a big job, expertly done.

3 July 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your lovely review. We're so pleased to hear you're happy with Russell's work, and we'll be sure to pass on your kind feedback.

Rated 5 out of 5 stars

Beautiful homes

Since writing my last review, I have now moved into my beautiful new home.

Sadly, Julian and Rachel had moved to another development, but I was then looked after by Diane and Anna. They were absolutely amazing, keeping me informed every step of the way and making sure everything regarding the legal process and moving in went as smoothly as possible.

I honestly cannot fault them. Their professionalism, communication, and support made what can be a stressful experience so much easier.

Thank you, Diane and Anna, for making my home-buying journey run so smoothly. I truly appreciate everything you did for me, and I’m now happily settled into my beautiful new home.

22 May 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for taking the time to update your review. We're delighted to hear you're now happily settled into your new home at Manningtree Park.

It's wonderful to know that Diane and Anna were able to provide the support, communication and professionalism needed to make your home-buying journey as smooth and stress-free as possible. We'll be sure to pass on your kind words to them.

Thank you once again for your lovely feedback. We wish you many happy years in your new home.

Rated 5 out of 5 stars

Russell Hugo

Russell Hugo
He arrived early and quietly and efficiently completed the repair work without any fuss or drama. Very polite and helpful as always.

28 May 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your lovely review. We're pleased to hear that Russell completed the repair quickly and efficiently while providing the polite and helpful service he's known for. We'll make sure your kind words are shared with him. Thank you for your feedback.

Rated 5 out of 5 stars

Russell Hugo

Russell Hugo, Customer Care Operative always provides an excellent service. Very helpful and professional.

2 June 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your kind review. We're so pleased to hear Russell provided such helpful and professional service. We'll make sure your kind words are shared with him. Thanks again for your support.

Rated 5 out of 5 stars

Just wanted to say how amazing our…

Just wanted to say how amazing our experience at manningtree park has been
It’s taken so long to sell our house but Diane has been brilliant and positive the whole time
We have now reserved and have to say the service and time spent helping us has exceeded all expectations
Well done City and Country and a special thanks to Diane and Anna and all the team
We hope to move in September and have every confidence with the help of superb people.
The houses are of such a high specification and the outside spaces are fantastic too

Still early days for us but excited to move to this lovely development
Thank you
Regards

Tracy and Justin

30 May 2026
Unprompted review
City & Country logo

Reply from City & Country

Dear Tracy and Justin,

Thank you for your wonderful review.

We're delighted to hear that your experience at Manningtree Park has exceeded your expectations and that Diane, Anna and the team have been able to support you throughout your journey. We know how challenging the selling process can be, so it's great to hear that Diane's positivity and dedication made a difference.

Thank you for your kind words about the homes and surroundings. We look forward to welcoming you to the Manningtree Park community and wish you all the best for your move in September.

Best wishes,

The City & Country Team

Rated 5 out of 5 stars

Diane has been absolutely great at…

Diane has been absolutely great at Manningtree Park, communication has been excellent and always there when we’ve needed her.

8 May 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your lovely feedback. We’re delighted to hear Diane has provided such excellent communication and support throughout your experience at Manningtree Park. We’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

We’ve had a great experience with the…

We’ve had a great experience with the City & Country sales team so far. From the outset, their communication has been clear, consistent, and genuinely helpful, which makes a big difference when navigating a new build purchase.

They’ve always been easy to get hold of, quick to respond, and happy to answer any questions we’ve had—no matter how big or small. Nothing has ever felt like too much trouble, and that level of support has made the whole process feel far more straightforward and reassuring.

It’s also been refreshing to deal with a team that takes a practical and fair approach, helping where they can and making things as smooth as possible along the way.

Really appreciate all the help to date and looking forward to continuing the journey with them.

Thank you Diane & Anna.

3 May 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your wonderful review. We’re so pleased to hear that Diane and Anna have made your experience such a positive one with their support, communication, and guidance throughout the process.

We truly appreciate your kind words and look forward to continuing the journey with you. Thank you again for choosing City & Country.

Rated 5 out of 5 stars

A real gem

The sales lady Diane, was fantastic - showing great knowledge and a experience, she had a lovely manor. The Manningtree Park site is a credit to City and Country. It is well laid out with plenty of green spaces, shrubs, trees and flowers. The Parker is spacious, with a great layout and a garage. The rooms are well preportioned with lovely sash windows that add to the already aesthetically pleasing exterior. We can't wait to see it completely finished and furnished. Thank you

28 March 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for your lovely review. We’re delighted to hear about your positive experience with Diane and that you’re enjoying everything Manningtree Park has to offer.

We look forward to welcoming you to the community and seeing your beautiful new home completed. Thank you again for your kind words.

Rated 5 out of 5 stars

Customer service

We moved in only a few weeks ago and there have been a few little snagging details as anyone would expect. C&C have been brilliant, Gintas has been round and corrected everything, he is a great guy. Super efficient, pleasant and good at what he does.

10 March 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for sharing your feedback. We’re delighted to hear you’ve settled in and that any early snagging has been addressed quickly.
It’s especially great to hear such kind words about Gintas — we’ll be sure to pass this on to him. He’ll be thrilled to know he made a positive difference.
Enjoy your new home.

Rated 5 out of 5 stars

Thank you Gintas

Thank you Gintas! He is a friendly, dedicated and efficient worker who never compromises on quality and rushes his work even if the allocated time is short. He will stay longer or return to finish it to a good standard. He has handled quite a few snags and repairs at my property, consistently delivering thorough, high quality work. I trust him to do the job well and it’s in good hands.

19 February 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for taking the time to share this five star review.
I’m really pleased to hear that you’ve been happy with the work carried out. At City & Country we always aim to deliver a high standard and it’s great to know that the effort and care are reflected in your experience.

Rated 5 out of 5 stars

Customer Care Chad Lord

Following recent issues with water ingress, Chad Lord of Customer Care attended and immediately understood the problem. He returned a couple of days later with the required materials and carried out a very good quality repair, which I’m happy with.

17 February 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your feedback. I’m really pleased to hear that Chad was able to identify the issue quickly and return promptly to complete the repair. It is great to know you’re happy with the outcome.

Rated 5 out of 5 stars

We went to King Edward VII on Saturday…

We went to King Edward VII on Saturday for the first time, there was a slight chance we might consider buying an apartment there. Chris Buck took the time to tell us about the history, the current plan and the future - he clearly knew his stuff, was passionate about the project but without being pushy whatsoever - a very welcome change from the norm. We took a good long look around the available apartments, the main buildings and the facilities - we were very impressed with the developments and of course the beautiful surroundings - won us over, so much so that we returned on Sunday to show our daughter - thanks again Chris with your patience going through it all again for us!
This is such an important decision, it was pitched just right for us and is now the front runner!

14 February 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for taking the time to share your experience.
We’re delighted that your first visit to King Edward VII made such a strong impression. Chris will be thrilled to hear your feedback.
It’s great to hear that the apartments, facilities and the beautiful surroundings resonated with you — and that you felt inspired enough to return the following day with your daughter.
We completely understand how important this decision is, and we’re so pleased to hear that the development is now your front‑runner. If there is anything more you would like to revisit, explore in more detail, or discuss further, we would be more than happy to help.
Thank you again for visiting. We hope to welcome you back soon.

Rated 5 out of 5 stars

Russell was great help

Russell was great help. Fixed an issue we had with our bathroom door, quickly and efficiently.

26 January 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for sharing your feedback. We are pleased to hear that Russell was able to resolve the issue with your bathroom door promptly and efficiently. Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Bath City Press on-site representative Craig

The on-site representative, Craig, was very pleasant. He made us welcome and provided refreshments. Craig’s knowledge about the Bath Press development was excellent and he was able to answer all our questions.

23 January 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for taking the time to share your feedback. We are pleased to hear that Craig made you feel welcome during your visit and that his knowledge of the Bath Press development was helpful in answering all your questions. Your comments are greatly appreciated and will be passed on to Craig. Should you require any further assistance, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Very informative discussion and presentation

We popped in without an appointment and was greeted warmly by Franki. She took time to explain clearly the new development, history, properties available etc etc and answered all our questions. It was a pleasure meeting her.

21 January 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you for your lovely review. We’re delighted to hear Franki made you feel welcome and provided such clear, helpful information about the development. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Gintas!

No job is too much for Gintas! He did an amazing job helping me set up my new apartment. He is kind and extremely efficient. Thank you Gintas.

7 January 2026
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for your lovely review! We're delighted to hear that Gintas was able to help you settle into your new apartment with such efficiency and care. Enjoy your new home

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look