Citron Hygiene UK Reviews 

604
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I've been trying to use sharps removal services from this company. I had a contract from last year, and they haven't managed to any yellow containers yet. Currently, I've got 2 to be removed, and they... See more

Rated 5 out of 5 stars

We would just like to mention how brilliant Andy Skinner is! He is always lovely when he comes anyway but today he went above and beyond for us, helping us out with an issue with a huge pallet deliver... See more

Company replied

Rated 5 out of 5 stars

We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's a... See more

Company replied

Rated 1 out of 5 stars

Ignores all emails, increases annual fee by well over 100% and sends emails asking for payment even though we requested the contract be cancelled. Being completely ignored by the company yet being a... See more

Company replied

Company details

  1. Hygiene Service

Written by the company

With over 45 years of industry experience, we are one of the world's leading providers of washroom hygiene services and products. Our mission is to elevate the washroom experience with an industry-leading range of solutions, supported by reliably on time, hassle free, expert service


Contact info

3.5

Average

TrustScore 3.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(604)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Citroen hygiene

Citroen hygiene, and specifically their driver/collector Jane have been legendary.
Superb service and on the rare accurance when there has been a minor problem Jane has been there to help resolve it.

9 November 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and fantastic comments, we will be sure to pass these on.

Rated 5 out of 5 stars

Great Service

Citron attend my place of work, Salford University to clean & empty our hygiene waste bins.
The staff are always courteous and friendly, completing their service with minimum/no disruption. Definitely recommend.

13 October 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review of our sanitary bin service!

Rated 5 out of 5 stars

10/10 Service

Ian L is our service engineer, in Gainford, he is always courteous, smart and friendly and provides a top notch service, always with a smile.

3 October 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Brilliant service

David is a really friendly guy and we are always happy with his work when he pops into our store. He is a real credit to your company and all round lovely guy to have a chat with.

4 October 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 1 out of 5 stars

Gross Negligence

After a turbulent start to our services with Citron Hygiene we requested to temporarily increase our frequency to accommodate a busy period for just 2 weeks which was agreed to, however for 8 months after this delivery drivers turned up every week despite a weekly call from myself and a significant number of emails stating this should've been changed back to our original services. Between the Carlisle and Newcastle offices I lost count of the number of times I was told this error would be corrected and then a driver turned up the next week just to be refused again.

After everything had supposedly been resolved I later realised we had been charged double for over 6 months and cancelled our contract due to gross negligence, this was agreed however we still receive pro forma invoices. The lack of organisation in this company and childish disagreements between staff trying to shift the blame is embarrassing.

Avoid at all cost.

3 February 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Sorry to hear you have not had a positive experience with Citron Hygiene. Please could you send me a message via Trustpilot with your account details so I can look into this matter for you. Thank you

Rated 5 out of 5 stars

Ian Lesner is a credit to your company…

Ian Lesner is a credit to your company ,clean tide and speedy work ,can be left alone and know all the locations to be serviced

3 October 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Dave Wardle

Dave Wardle - Love guy gets the job done in and out no drama.
100% would recommend to any business.

28 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Great service as always from our waste collector

We would like to say how polite, friendly and professional Jonathan Laffan is. He's our collector for our waste. He is a credit to the company. Every month we look forward to seeing his friendly face. Keep up the good work!!

28 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Neil Lewis - credit to Citron Hygiene UK

We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's always checks each time. It's a pleasure to see him when he comes in.

FatFace Foundation, Havant

23 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Dave Wardle

Dave Wardle is always polite and professional when he visits store

28 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Outstanding Service

Ian Lesner is polite, friendly and professional. Excellent at what he does. Definitely recommend.

26 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

Rated 5 out of 5 stars

Dave is a lovely guy

Dave is a lovely guy, Always super friendly always arrives when expected

27 September 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look