Cigars International Reviews 

Never had any issue with them. Ordered many times. Prompt delivery. Excellent value with quality cigars for 70-90% off. If you sign up for their club membership, which is totally optional, make sure to select limited time like 3 months, not a monthly one to avoid auto billing. Very reliable seller.

Shipped me stale cigars. No response from customer service.
Update: Response from Customer Service, waiting on replacements. Fingers crossed, they are fresh.

Set up an account and placed an order on June 5th for delivery June 10th. When it didn't arrive I was told by customer service that my order was on hold (canceled) and they could not give me the details as to why. The rep set up a new account for me and placed a new order telling me that they would ship them overnight on their dime. When they didn't show up for a second time, I was told that since my original account had an issue (which they still wouldn't give me details about), my new account was flagged as well. This is the account the rep set up for me mind you. With all of these supposed "issues" going on, I was never contacted by anybody from CI. I canceled my order and account. I will never attempt to do business with them again.

Just got my St. Louis Ray maduro Titans in the mail in two days super fresh super moist totally happy never ordered from cigars international before highly recommend

Screen shots of order at $37.50. Charged at $56.99. Not including shipping, tax and excise tax $8.21? On $37.50? Total $76.61????? What???? Dealt w company many times in the past and was great. Customer svs started at $10 refund. Said I’d return. Finally settled at $20 refund. Should have been closer to $25. Never again. All links on my account of what I purchased said $37.50. Go to site right now$37.50. Invoice comes out at $56.99 plus shipping, tax ,excise tax? $76.61??? Sounds like a software problem. Sent numerous emails back and forth w cust svs. Tons of screen shots and links, all said $37.50. Never again!!!!

I found out that they were charging me $14.95/month for a subscription for which I never signed up. They were only willing to give me a partial refund. VERY DISSATISFIED. Steer clear.

I found that CI was withdrawing $16.23 every month since Nov 2024. I called customer service and they verified that and they put me to the subscription dept to cancel my subscription that I never made. Well the Subscription department could not find me on there system. I contacted Chase Fraud Dept and can only cancel once the funds are cleared and not pending.

It's very agitating that they will not allow you to log in as a guest and purchase under the same email address as an account already existing. Like I really care to remember my password to a cigar website. I purchased these as gifts for people. I truly could care less about this.

I have been a happy customer of CI for years. In January, Implaced an order and was offered a $9 rebate. I confess that Im didn't look at the offer carefully, but the offer was really one to join a loyalty program "Puroperks". My mistake was to not look carefully enough at the proverbial fine print. Once I finally discovered my mistake, I had had four billing of the monthly $14.95 charge. I called customer service and cancelled my inadvertent membership in Puroperks. But they were unforgiving on reversing the earlier charges. It seems they are willing to lose a good customer over this. CI was acquired by a larger industry player 15 years ago, and it no longer seems to be the friendly homegrown retailer that I knew when I first became a customer. Pennywise, pounds foolish it seems.

Here's the problem;

First off, they snuck in a membership to something called Puroperks. They disguised it as a $10 off coupon popup with incredibly small text explaining it was a subscription. OK-no big deal. I was planning on buying a lot of product for the month so I canceled the auto renew on the plan.

I've placed hundreds in orders in two weeks, and have not been credited for any of the purchases. E-mailing customer support gets you generic replies with no actual help referring you to how to submit claims, they refused to read the part where I clearly stated "Cigarsinternational is automatic and cannot be done manually".

Haven't received most of my orders yet as of the date of this post, even though they claimed most have been shipped finally. I really don't mind the product and prices, but given their terrible customer service and slow shipping, I wont be buying again.

Be careful when ordering from Cigars International. They signed me up for a $14.95 / month membership that I did not sign up for. They said membership give me free shipping. I called CI they kept ping ponging me around to different people and finally said there was nothing they could do to help me. Just be careful. This looks like a scam that CI is part of.

Disappointed After Years of Loyalty
For 2 ½ years, about 8 of us friends meet at CI on Wednesdays We were advised of a new policy (leaving a credit card on file). We all abided by this new policy. However, one friend wanted to pay CASH for his Soda. The manager standing right behind the bartender Joe Scaena (sp?) was rude and his attitude was unacceptable. Joe told the bartender loudly that if the customer didn’t want to leave a credit card, “they can all get up and leave”. After supporting this store for so long, I expected at least a basic level of respect, but instead, I was met with condescension and a complete lack of professionalism.

As a long time customer of CI I can say that their customer experience has been on the decline. They have zero interest in retaining loyal clients. All of their promotions are just meant to drive new sales. In fact, if you attempt to use the same discount code on your account, they prevent it. If you call them and ask for other options to take advantage of deals or discounts since you ARE a loyal client, their answer is there is no other option other than joining some third-party paid program - which is ridiculous. And now, they are starting to play games with shipping. I pay for UPS Ground and they ship my orders via UPS Ground Saver. To some that may mean nothing - but to someone who pays for shipping it's not about the 2 or 3 bucks difference (although it's partially that) its mostly about the potential of it taking more time for cigars to get to me causing them to dry out! If i pay for something, I expect to get what I paid for. If you call their customer service line (overseas), they admit they are sorry and offer to refund the difference - but offer no assurances it won't happen again. Absolutely terrible customer service. It's a shame, but after over two decades of buying from them, I will be moving on to someone else. They just don't seem to care.

I placed an order on March 9th for approximately $250 worth of products and paid extra for expedited shipping, as an adult 21 or older needed to be present for delivery. I arranged my schedule accordingly, taking time off work while preparing for a vacation to ensure I would be available.

On the scheduled delivery day, I received a notice stating that my package was still awaiting pickup. Not only had it not been shipped—four days after placing the order—but the additional fee for expedited shipping was effectively wasted, as the package would not arrive for another four days. By that time, no one over 21 would be available to receive it.

I fully understood my responsibility when ordering a controlled product online and ensured that delivery could be accepted properly. However, Cigars International completely failed to fulfill their end of the transaction. One would expect a company dealing in controlled products to take their shipping commitments seriously, but this experience suggests otherwise.

Fortunately, I was able to cancel the order since it had yet to leave the warehouse. However, I am now left without the product I needed for my trip, lost wages from taking time off work, and out of pocket for replacement items—while the company has taken my money instantly but requires two weeks to process a refund.

This will be my last time doing business with Cigars International. Additionally, I will be reporting this issue to the ATF, as I doubt I am the first customer to be misled and inconvenienced by their handling of controlled shipments.

BE AWARE !
THIS PLACE IS A SCAM

You never know how good a company is until you have a problem. I see why they have mostly 1-star ratings. My advice, stay away!!

My story is that I bought some what are everyday smokes. Generally, these are cheap cigars, a couple or so buck each. When I received the package i pulled one and lit 'er up. wow, i just about gave myself a hernia sucking on them. I would have had better luck sucking on a butt plug! They were totally unsmokeable. They should have know how bad these are and pulled them. Never should have been sold!

Anyway, talked to them started a return. But guess what? you need to pay shipping back too!!! Begrrudingly, Packed and sent. Better to by out $20 than $90. when i complained about it they gave me a $10 credit on future orders. Well, this review would never have been written if it stopped there.

Their policy is 2-10 working days. its been 12. When i started to question it I got the attitude. they did not try to help me, just kept reiterating their policy. ok, fine. just did a chargeback.

I used to love ordering from this site. Don’t get me wrong. The cigars were usually great but as of late, they have did something different with the shipping. It takes forever to get the cigars now and longer than cigars are in transit the worse shape they arrive. When I started ordering from here veterans and first responders would get 10% off and two day shipping for free Then it went to 10% off and standard shipping for free. Now it seems it’s just 10% off and you have to pay for shipping. It feels like they’re trying to pad the bottom line By reducing veteran/FR perks. I hope they come back around to the great company they used to be.

I have been waiting on 2 simple refunds over the course of over 2 months. Each and every day I call in and am told a different line. One day a check has ben mailed. The next day I have to wait 14 days for a check to be mailed. The next day, no check will be mailed and my original payment method will be refunded. No refund is ever initiated. Each and every day their non-English-speaking employees in their poor customer service dept. tell me a new lie about a refund I have been waiting on for over 2 months. Complete incompetence. There are many other cigar/pipe shops one can choose from. Avoid this outfit at all costs.

Just wanted to purchase a gift card online and was then tricked into getting charged 14.95 a month w/o my knowledge for the past 6 months. When I called to cancel and inquire what the charge was for the customer service rep said I probably accidently clicked on the subscription. Stay away!

Cigar international started charging me a 14.95 monthly fee for a rebate program that I didn't sign up for. I called and they wouldn't give my money back, sneaky people there are better places to buy cigars.