My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful.... See more
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See what reviewers are saying
Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to manag... See more
Company replied
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable. Items are always properly packed and transported. Friendly courier/delivery services. Would by nice to... See more
Company replied
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced. I logged my request , I was contacted , I sent my details and photos and in less time than it... See more
Company replied
4.2
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quality is what Cielo gives you.
Cielo sells exactly what they advertise. I am never having a “what I bought vs what I got” moment cause with them what I buy is exactly what I always get. Their service is out of this world, from the minute you place an order you will be updated till the day you receive your package. I wish they had a store in Bloem, really they are simply the best.
20 August 2024
Reply from Furniture
Hello Kelebogile
Thank you so much for your amazing feedback.
We are thrilled to hear you are impressed with both our products and service.
Thank you for shopping with us, we hope to be of service again soon.
Kind Regards,
Anna, Customer Service Team.
Good Communication and expectations met
18 September 2024
Reply from Furniture
Hello Claudia
Thank you for your positive feedback.
We are so glad to hear that our communication and service met your expectations.
We look forward to serving you again soon.
Kind regards
Anna, Customer Service Team.
Kitchen Counter Chairs
The chairs are comfortable and are classy.
The delivery was timeously, and I was well informed via email of delivery dates etc.
The counter chairs were easy to assemble and correctly wrapped in the box. The chairs are well protected for any scratches or damage for transit.
17 July 2024
Reply from Furniture
Hello Karen
Thank you so much for your kind words.
We strive to offer both quality products and service, and your feedback means a lot to us.
Kind regards
Anna, Customer Service Team.
MY absolute GO TO store
Dealing with Cielo has only been a pleasure. From the store service, to online support and customer service they have been phenomenal. I have a few Cielo items in our home, but my last purchase arrived with a chip and they sorted me out immediately. They kept me in the loop everyday. I could not fault them at anything. It is my GO TO store for everything at the moment, simply because of GOOD quality furniture and excellent service.
10 September 2024
Reply from Furniture
Hello Niellie
Thank you so much for your amazing feedback.
We are pleased that you had such a positive shopping experience.
We look forward to serving you again soon.
Kind regards
Anna, Customer Service Team.
Great Service!!
From our first moment stepping into the Cielo Store, we were greeted with friendly and professional staff. We are very happy with our Couch that we purchased @ Cielo and we will most definitely support them going forward. Delivery was also quick and without hassle.
10 July 2024
Reply from Furniture
Hello Hans
Thank you so much for sharing your wonderful experience with us.
We are delighted to hear that our team at the store made a positive impression and that you are happy with your new couch.
We value your support and look forward to serving you again soon.
Kind regards
Anna, Customer Service Team.
The service was outstanding and the products are great quality.
The service was outstanding and the product I ordered is fantastic quality. I feel like Cielo provides exceptional value for money, coupled with fantastic after sales service. Extremely reliable.
8 July 2024
Reply from Furniture
Hello Tamsyn
Thank you so much for your wonderful feedback.
Providing exceptional value and reliable after-sales service is our priority, and we are so glad it is reflected in your experience.
We look forward to serving you again.
Kind regards
Anna, Customer Service Team.
Quality and trustworthy, but delivery turnaround to be improved
Trustworthy transaction and quality of product and delivery. Delivery turnaround is just a bit slower than expected.
23 August 2024
Reply from Furniture
Hello Christoff
Thank you for taking the time to rate our service.
We are pleased to learn that the team provided you with a positive shopping experience.
We value your feedback and support and look forward to serving you again soon.
Kind regards
Anna, Customer Service Team
Great Company to work with
The company is very efficient; there were just two little "dents" on one of the chairs, which were on special offer.
13 September 2024
Reply from Furniture
Hello Ruth
Thank you for your positive review.
We are pleased to know that our processes and service are up to your standard.
We apologise for the dent on the chair that was delivered. Please anticipate a call from our customer service team to assist in resolving your query.
Kind regards
Anna, Customer Service Team
Excellent product, poor sales team
The end product is excellent, but there was a huge amount of miscommunication from the sales team.
It was made very clear that the sale was conditional on the items being delivered before a certain date. After payment was made, we were informed that the items would not be delivered before that date. Instead of trying to assist with finding a solution, the sales team just played a "blame" game (referring to Ts and Cs despite them confirming via email that delivery will take place before the due date) and were not helpful in resolving the issue at all. The items were delivered late, resulting in our staff being without any canteen furniture when they arrived at our new offices. Despite the experience, we are very happy with the items purchased.
19 August 2024
Reply from Furniture
Hello Karlien
Thank you for taking the time to provide your feedback. We are pleased to hear that you are satisfied with your order.
We sincerely apologise for the miscommunication and delay in delivery. We understand how important timely delivery is, and we regret that we fell short in this instance.
We want to make things right and ensure this does not happen again. Please anticipate a call from our customer service team.
Kind regards
Anna, Customer Service Team.
Professionalism from the sales staff as…
Professionalism from the sales staff as well as the delivery team. Thanks for the Standing Desk. We are happy with the quality and look.
7 August 2024
Reply from Furniture
Hello Gené
Thank you for your kind words.
We are delighted to hear that you were impressed with the professionalism of both our sales staff and delivery team.
We value your feedback, and we hope to be of service again soon.
Kind regards
Anna, Customer Service Team
Reply from Furniture
Hello Friedah
Thank you very much for your positive rating.
We are pleased to hear that our service met your expectations and look forward to assisting you again in the future.
Kind regards
Anna, Customer Service Team
All round service from Cielo is great!!
The sales people was great, showed me what was available and guided me what was online also help me found the perfect fit for my needs! Delivery was fast and very efficient! Thanx a million… highly recommended!
19 July 2024
Reply from Furniture
Hello Shirley
Thank you so much for your wonderful feedback.
We are thrilled to hear that our sales team was able to assist you effectively and help you find the perfect fit.
We value your support, and we hope to be of service again soon!
Kind regards
Anna, Customer Service Team
From the first day we visited your shop…
From the first day we visited your shop in George, we received excellent service. The staff was very helpful in choosing the right furniture. Delivery was quick and all furniture were well boxed. No damage done on delivery. They needed to be assembled but this was again easy with instructions and the tools included. All in all an excellent experience.
9 July 2024
Reply from Furniture
Hello Charles
Thank you so much for your thoughtful review.
We are so pleased that you had an all-around great experience with us, and we hope to welcome you back soon.
Kind regards
Anna, Customer Service Team
Really good service and quality…
Really good service and quality furniture. I am very happy!!
23 August 2024
Reply from Furniture
Hello Chantal
Thank you for the fantastic feedback.
We are so glad to hear that you are pleased with both our service and the quality of the furniture.
We look forward to assisting you again in the future.
Kind regards,
Anna, Customer Service Team
Mrs Colleen Irving
Hi, I received such good service. They kept me in the loop all the time I received updated on my order. When I went into the store, they were so friendly helpful and explained the items to me. Deliver run smoothly I was also kept informed of delivery until it arrived at my home. I will keep on doing business with the store as I really value the excellent service and all with a smile. Kind Regards Mrs. C Irving.
12 September 2024
Reply from Furniture
Hello Colleen
Thank you for your wonderful review!
We are thrilled to hear that you had a positive experience with us from start to finish.
We truly appreciate your kind words and look forward to continuing to serve you in the future.
Kind regards
Anna -Customer Service Team
great quality
30 August 2024
Reply from Furniture
Hello Nyakallo
Thank you for your feedback. We are pleased you were satisfied with the quality of our product.
We look forward to servicing you again soon!
Kind regards
Anna - Customer Service Team
The delivery was faster than expected
The delivery was faster than expected, goods intact. Good quality, value for money.
1 July 2024
Reply from Furniture
Hello Charmaine
Thank you for the great review.
We are so pleased to hear that you found our delivery fast and efficient and that you’re happy with the quality of our furniture.
Kind regards
Anna - Customer Service Team
The ordering was seamless
The ordering was seamless, the salesperson was informative, all was just asarramged
31 July 2024
Reply from Furniture
Hello Dikeledi
Thank you for your positive feedback.
We are pleased that our sales consultant was able to provide you with a positive shopping experience.
We value your support and hope to be of service again soon.
Kind Regards,
Anna - Customer Service Team.
Quality furniture
Cielo has a range of quality modern, practical furniture. With wonderful service to match.
1 March 2024
Reply from Furniture
Hello EJ
Thank you for your positive review. We are pleased to hear you are happy with both the quality of your purchase and our service.
We look forward to serving you again.
Kind Regards,
Anna - Customer Service Team
Quality experience
I love the friendly service and quality products, those are winning factors for me. Engaging with the staff leaves a positive impression.
9 September 2024
Unprompted review
Reply from Furniture
Hello Sean
Thank you for your positive review.
We are thrilled to hear you are impressed with both our products and service.
Thank you for shopping with us, we hope to be of service again soon.
Kind Regards,
Anna - Customer Service Team.
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