CICAR Reviews 27,545

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We always use Cicar

We always use Cicar. They are one of the few car hire companies that have no hidden extras. Also like their fuel policy i.e. replace what you've used rather than bring back 'empty'.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Kudos CICAR

many times have rented cars form CICAR and always met real profesional attitude - fantastic staff, very profesional very helpful bravo bravo bravo would return and return and return

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth experience

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off.
The car was in very good condition, great for uphills in Tenerife and we had no issues whatsoever.
Full tank at pick up, if you return it without a full tank they retain the petrol deposit (52 euros in our case).
The mobile app was handy as well to check on details, car was ready when we arrived and took 5 min from getting the keys to driving out if you paid in advance.
Very professional and reliable, recommend for rentals in the Canaries!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommandable car rental company

Very friendly team at Tenerife south airport. I had made a confusion with the pick-up place. The staff was very understanding. Furthermore, I had to bring the car earlier than originally scheduled (4 days Instead of 8). They refunded me half of the amount I had initially paid which I really appreciated.
The car in itself was good enough for 2 and very clean.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Good price, but……

Good price. Easy to collect and drop off. Good car. However the car was due a service so every time you turned the engine on a warning came up on the dashboard saying to check the oil and have the car serviced. This was extremely annoying. Took it back to Cicar on the first day and was told to ignore the warning signs!! !!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money! The car we got was super comfy and in pristine condition. The pickup and drop-off were fast, staff friendly and helpful. Definitely recommend!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Best rental company experience ever

Best rental company experience ever. Cheap, no extra insurances. Got the car in 5 minutes. Got the 35 euro deposit for gasoline back without any problems. Would definately choose this company again.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

2 hour wait for car . Stressed Staff. Disorganised return of vehicle.(Gran Canaria Airport ).

2 hour wait for car . Also returning the car was disorganised.Used many times before.Not again.Dont mind a bit of a wait but 2 hours after a long day travelling is too much.Would have been able to do my initial drive to accommodation mostly in daylight as planned but due to the ridiculous waiting time was not the case.Also the staff were pretty stressed , some staff were actually shouting at people in the downstairs car rental pickup point ( somewhat understandable but NOT GOOD as it's just too busy for amount of staff and size of operation at Gran Canaria airport).On my recent experience I would say it's a case of the company becoming too popular/busy for it's own good.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The best on Fuerteventura

Cicar is by far and away the best and easiest car hire company to deal with in Fuerteventura. The staff are polite and courteous and always helpful and a bonus is that they also seem very happy to do so. Everything is included so you don't have to pay more for anything like insurances and Collision damage waivers etc. The cars are always good and modern and a good choice of sizes. Only downside is that because everyone now knows they are the best they are popular so you may get a queue although because the process is simple it goes quickly.

1 March 2026
Unprompted review

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