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CICAR Reviews 27,545

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TrustScore 5 out of 5

4.8

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more

Company details

  1. Car Rental Agency

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very smooth with great customer…

Very smooth with great customer service. Hire a car in Fuerteventura. The car was electric hybrid, and I didn't fully understand the way it work and for that reason I would of liked a quick brief.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Good cars

I received two Seat cars (one in Gran Canaria and one in Lanzarote). The cars were in very good technical and aesthetic conditions, clean inside. The paperwork was completed very quickly. There was the possibility of returning the car early (at 5 am) by leaving the keys in a box. Thank you

31 March 2026
Unprompted review
Rated 3 out of 5 stars

We have been using you consistently for…

We have been using you consistently for over 10 years. This year our car wasn’t ready . When we collected it , it smelt of smoke and wasn’t an automatic which was ordered. Due to the delay we accepted the car . In return we found the drop off chaotic and frantic . Staff seemed under pressure and not very friendly . Not our usual experience.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Nice and friendly staff when I arrive…

Nice and friendly staff when I arrive after a long flight and efficient service..car is always ready to go....no complications with fuel or insurance. I have hired a car more than five times and always been very happy. Look forward to picking the car up every time.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent car rental company

Straightforward pick up and quick drop off process. CICAR allow vehicles to go to other Canary islands. Never had any problems and I would highly recommend CICAR to other people.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Tenerife for 5 days pick up North drop off South

Tenerife for 5 days , picked up north dropped off south. Well sign posted, no interrogations. Non of the usual tricks with deposits and insurance - even got my 12 euro back for returning the tank with the same level I left it.
Very good experience. Thanks CICAR.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Now I know why people say Cicar is the best in the island

They guy at the counter was really helpful, jolly... just really made my day especially since it was the first local one that I was about to interact with. And then the car, I did not feel that I was hustled like in other trips when I was renting a car and getting a less decent car. And las but not least, the price is fair.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very nice experience

Very nice reception, Ladies were very nice, easy to find the office, minimal formalities, good car, could be a bit more clean inside. I wish to get the car I order, always they give some other car, but this time I liked that option.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Rental desk in arrival hall Tenerife

Rental desk in arrival hall Tenerife
Quick service and all inclusive no hassle of crazy insurance
Friendly staff and nice maintain car
For reasonable price
Also returning car no problems and deposit for petrol same day back

31 March 2026
Unprompted review

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