Chuckling Goat Reviews 

8,714
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product range for its natural quality and effectiveness, especially the kefir and soaps. Many reviewers highlight the significant health benefits experienced, such as improved gut health and skin conditions. The customer service is frequently described as exemplary, with staff being helpful, responsive, and caring. Additionally, the delivery service receives consistent praise for being prompt, efficient, and handled with care. However, some customers also noted that the kefir has a very strong or unpleasant taste, which can make it challenging to consume.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the natural ingredients and the wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are scientifically backed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the promptness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its excellence and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product range, from kefir to soaps and supplements. Scientifically backed and well researched. I love how completely natural these products are and how much better my body is for having them.... See more

Rated 5 out of 5 stars

I usually order the Soaps: they're genuinely absolutely Fab and having a problem with my skin, I truly wouldn't have hands without these Soaps. There is always a Health Professional from CG (Chuc... See more

Rated 5 out of 5 stars

This Kefir is the real thing. We were buying other from another company. It was obvious that it didn’t reach optimal results. We used to make our own but we are too old to bother now. So we'll stick t... See more

Rated 5 out of 5 stars

This stuff is literally life changing. I cannot express how beneficial it is, just incredible, for so many things. I think just a couple of weeks and a difference is evident. The customer servic... See more



Company details

  1. Health Food Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Store
  4. Food Manufacturer
  5. Nutritionist
  6. Skin Care Clinic

About Chuckling Goat

Written by the company

We are the UK's number one gut health experts, offering kefir, prebiotic, microbiome testing, collagen powder, mushroom powder, antimicrobial vinegars, probiotic skincare and therapeutic herbal teas.

All of our products are made by hand on the farm in small batches, are rigorously tested and evidence-based.

For fast, free, personalised advice from a Nutritional Therapist, 8am to 8pm weekdays, contact us via Live Chat - www.chucklinggoat.co.uk 🐐🐐🐐


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(8,714)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

I am a regular user of Cuuckling Goats…

I am a regular user of Cuuckling Goats Prebiotic, Kefir, skin lotions & soaps because I know they are all hand produced from top quality natural ingredients. Their customer service team are very knowledgeable, quick to respond, & really helpful.

3 March 2026
Rated 5 out of 5 stars

Recommended

Recommended: great kefir, lovely tea, easy to use website, grateful for kefir subscription, & always quick and efficient postage and packaging. I feel better having this in my life!

19 February 2026
Rated 2 out of 5 stars

Not worth the cost - no changes

Have used them for four months and seen no improvements in anything. The health “experts” who advise just keep getting you to purchase more of their products because “obviously” only their products are good; they use pre-formulated script to respond to customers in the chat (anyone can do that!)
I won’t give up on them yet but, tbh, without improvement of any symptoms, not worth the cost (IMO very expensive!)

27 February 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Shyju -
Thanks for getting in touch.
The length of time it will take an individual to see results in a particular instance depends on several things:
1. The duration and severity of the condition with which you are working (ie if you've had IBS for the past 18 months, that's going to be quicker and easier to shift than an eczema condition that has been with you for decades.)
2. How consistent and disciplined you are in following the gut health protocol (ie taking the kefir alone will not be as effective as kefir + prebiotic, see the science here: https://www.sciencedaily.com/releases/2026/02/260211073037.htm)
3. Whether or not you have underlying biofilm pathogens that may be slowing your results. (This can be established with a microbiome test.)
I can personally assure you that my Nutritional Therapists do not use pre-formulated scripts to respond to customers in chat - they are there to answer questions and to help you get your results moving. If you get in touch between 8 am to 8 pm and ask some detailed questions of the NT who is on call, you should get some satisfactory answers to your questions. If not, please do feel free to contact me directly, shann@chucklinggoat.co.uk, and I will be happy to assist.
Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 5 out of 5 stars

excellent product and service

The chuckling goats have been sending me Kefir for many years and I truly believe it is a great product. The service is spot on and should you want to delay or pause for any reason it is all very easy to do.
Highly recommended

25 February 2026
Rated 3 out of 5 stars

Too expensive for notional efficacy…

Too expensive for notional efficacy over alternatives.

25 February 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi James -
With kefir, you get what you pay for!
Make sure that what you're taking is real traditionally fermented kefir, made with actual kefir grains (not powdered starter) and left unsweetened and unflavoured for maximum therapeutic effect. Supermarket alternative do not achieve similar clinical results to the ones that we have achieved, as published in the Journal of Transactional Medicine, and written up in Science Daily, link here: https://www.sciencedaily.com/releases/2026/02/260211073037.htm. This study was performed at Nottingham University by Dr. Amrita Vijay, (an award-winning and globally respected microbiologist) was peer reviewed, represents the gold standard of clinical data and certainly contains "relevant scientific facts based on detailed studies & analysis" as per your request.
Best of luck to you!
Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 5 out of 5 stars

A new and better way of life.

Have always felt better after my regular dose of Kefir
Goats Milk, it is better than any medication and it means that I don't have to worry about my body being damaged by drugs!!!

20 February 2026
Rated 5 out of 5 stars

Great products

Great products. I’ve had excellent experiences with Chuckling Goat for the many years I’ve subscribed. The phone is always answered by a helpful and well informed ‘real’ person if I’ve had an inquiry. The delivery by DPD is always on time and I would recommend CG’s products.

19 February 2026
Rated 5 out of 5 stars

Very efficient customer service…

Very efficient customer service speaking to real people and changed my order to the required date with no trouble. very quick delivery with very high quality product remaining fresh and intact no damage to packaging or to product. Very generous to new customers offering discounts that are worth your time and keep coming back for more. Cannot appreciate this company enough for the amazing work and service they provide.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The best products on the market!

The best products on the market by far!!
Just used the soaps and they are incredible! My skin is so, so soft!
These are perfect for my baby as well.
I'll definitely order again. Must have!

10 March 2026
Unprompted review

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