Chrono24Reviews 

10,081
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the trustworthy and secure purchasing process, especially with the buyer protection and escrow service that instills confidence in transactions. Many people appreciate the user-friendly website, which makes searching for and selecting watches easy, and the efficient communication that keeps them informed throughout the entire process, from purchase to delivery. Reviewers frequently mention the smooth and quick delivery of products, often arriving well-packaged and exactly as described, even for international purchases. However, some customers also noted issues with delivery services, such as parcels being left without a signature for high-value items, or couriers claiming unsuccessful delivery attempts when they had not occurred. A few other people also felt that product descriptions could be misleading, leading to watches not being as advertised, having defects, or missing documentation like warranty cards.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the condition and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as very good, smooth, and... See more

Service

Customers consistently note positive experiences with service, highlighting open communication,... See more

Website

Consumers generally find the website to be a positive experience, praising its ease of use, intuitive search,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting swift and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

Exceedingly easy website to use I wanted a Tissot Tour de France watch and saw a few on different websites but Chrono 24 had far superior feedback than the others in Trustpilot that convinced me to... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.8

All reviews

(10,081)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The read the small print!

The viewing and buying process was easy from the App
Delay from purchase to receiving the watch was irritating. As was getting a VAT bill after agreeing a price. Partially my own fault for trusting an app and not then spending an hour reading small print when buying an item!!!!

7 May 2026
Rated 4 out of 5 stars

Easy transaction

Over all the transaction went perfectly, no problems.
My only concern was that the item description was misleading which meant that I had to purchase extra bracelet links to get the watch on. I suggested a refund of 50% of the cost of the links as a matter of good will. This matter was not followed up by your customer services.

2 May 2026
Rated 5 out of 5 stars

Great Watch, Great Communication

Excellent communication throughout and the watch arrived exactly as described. The dealer was professional, responsive, and accommodated my requests during the transaction. Packaging was secure and the watch was in very good condition. The only downside was the shipping experience with UPS, which was less than ideal, although this was outside the dealer's control. Overall, a very positive buying experience.

20 May 2026
Rated 5 out of 5 stars

Sublime Retail Experience.

Watch arrived in UK, after 11 days, via FedEx. Import and VAT payments paid online prior to receipt. Good communication from Chrono24 at appropriate moments in the Order process. Complete worry-free retail experience. Highly recommended!

26 May 2026
Rated 5 out of 5 stars

Loving the Chrono24 experience

Loving the Chrono24 experience, the website works well, all of the lists, filters and advice is spot on. Purchasing through the escrow system is secure and works well. My collection and knowledge are growing nicely, although my bank account is decreasing at a similar pace…

31 May 2026
Rated 5 out of 5 stars

Unusual way to shop

Originally I thought the Chrono website was a seller/distributor but after an enquiry I have found that they are acting as intermediate between a buyer and the seller; much like an eBay. I had to order the watch to another country as the seller would not post the goods to the UK. I got the confirmation it has been safely delivered and I will collect it in two month time.
Good & safe shopping experience with many emails to confirm the delivery, specs and tracking.

14 May 2026
Rated 5 out of 5 stars

Great service

Great service, great communication, fast delivery. I received the verified service very happy with the process.

5 May 2026
Rated 5 out of 5 stars

This is the best and most trusted of…

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including postage). When you decide to buy a watch, your money is held with the company and is only sent to the seller when you receive your purchase. The company continually messages the seller if the watch hasn't been sent. Excellent service and trustworthy, too.

26 May 2026

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