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Christy Reviews 

5,424
•
TrustScore 4 out of 5

3.9

Linens Store
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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous quality, wonderful durability, and incredible softness of the duvet sets and premium Turkish cotton towels. Many people also warmly appreciate the swift delivery times and beautiful packaging that consistently add a genuine touch of luxury to the entire shopping journey. However, some customers also noted recurring issues with delayed deliveries, missing items from shipments, and unexpected changes to their placed orders. Some reviewers experienced significant frustration when trying to reach customer support teams for assistance regarding unfulfilled requests and unresponsive communication channels.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the soft texture, beautiful... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the thick, fluffy, and... See more

Order

Clients share ambiguous opinions on order, as some reviewers praised the simple process and quick delivery... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising delightful... See more

Delivery service

Users describe ambiguous interactions with delivery service, as people frequently report that the parcel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a new customer, I was given 10% off my first order. I ordered just one set of bedding, sheets & pillow cases, to check I was happy with them before ordering another for completeness. We w... See more

Rated 4 out of 5 stars

Within 24 hour delivery on two different orders - excellent! Products look to be good quality. They also give a good discount for blue light card holders. I would have given it 5 stars if I hadn’t... See more

Rated 3 out of 5 stars

Purchased some Christy Renaissance towels in parchment approximately 2-3 months ago via Debenhams. Although the towels are of a reasonable quality I am sorry to say that they have faded considerably... See more

Rated 3 out of 5 stars

To be fair to this company, I feel that I must add to my recent post. Today, I have received my 3 missing bath mats that I have paid for. There was, however, no communication from their company to a... See more

Company details

  1. Linens Store

Written by the company

At Christy, we have been filling homes with unmistakably British products, designed with love and made to last since.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(5,424)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Quality control not good

Quality control not good. Duvet cover had seam trim sewn into the seam at one place. The replacement duvet cover also had some stitching in wrong place, but I was able to remedy it. The reply to my complaint about first duvet cover was a standard reply, though another was sent out promptly. The return process involved taking parcel to an Evri dropbox, and Christy wanted details of the tracking rather than just wait for the parcel. All a bit of a faff.

11 March 2024
Rated 5 out of 5 stars

Great Linen

This was the second set of Christy Linen I have purchased. It is high quality linen and the design is perfect for my bedroom. I am especially impressed with the size of the pillow slips which accommodate my box pillow. I have had enormous difficulty find decent pillowslips that fit.

11 March 2024
Rated 5 out of 5 stars

I have been looking on line for bedding…

I have been looking on line for bedding and have ordered some and was very disappointed the colours not as in the pictures and the quality was not good. All I have ordered from Christy the quality has been great and the colours exactly the same as your pictures and fast delivery you can't ask for more. Thank you

11 March 2024

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