Christy Reviews 

5,424
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous quality, wonderful durability, and incredible softness of the duvet sets and premium Turkish cotton towels. Many people also warmly appreciate the swift delivery times and beautiful packaging that consistently add a genuine touch of luxury to the entire shopping journey. However, some customers also noted recurring issues with delayed deliveries, missing items from shipments, and unexpected changes to their placed orders. Some reviewers experienced significant frustration when trying to reach customer support teams for assistance regarding unfulfilled requests and unresponsive communication channels.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the soft texture, beautiful... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the thick, fluffy, and... See more

Order

Clients share ambiguous opinions on order, as some reviewers praised the simple process and quick delivery... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising delightful... See more

Delivery service

Users describe ambiguous interactions with delivery service, as people frequently report that the parcel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a new customer, I was given 10% off my first order. I ordered just one set of bedding, sheets & pillow cases, to check I was happy with them before ordering another for completeness. We w... See more

Rated 4 out of 5 stars

Within 24 hour delivery on two different orders - excellent! Products look to be good quality. They also give a good discount for blue light card holders. I would have given it 5 stars if I hadn’t... See more

Rated 3 out of 5 stars

Purchased some Christy Renaissance towels in parchment approximately 2-3 months ago via Debenhams. Although the towels are of a reasonable quality I am sorry to say that they have faded considerably... See more

Rated 3 out of 5 stars

To be fair to this company, I feel that I must add to my recent post. Today, I have received my 3 missing bath mats that I have paid for. There was, however, no communication from their company to a... See more


Company details

  1. Linens Store

Written by the company

At Christy, we have been filling homes with unmistakably British products, designed with love and made to last since.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(5,424)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery problems with our order.

The original order did not arrive due to a addressing mix up. However Christy customer service sent a duplicate order which arrived the following day. Christy's kept us informed by email at every stage.

11 March 2024
Rated 1 out of 5 stars

USED TO GREAT

Company gone downhill- all cheap marketing ploys and constantly changing prices. However, thought their goods were still of the quality they used to be before being bought over by Wellspun, an Indian comany, and run by a Limited Company in the UK. Recent order proved me wrong.
Bought 2 single sheets to match other bedding/ Sent one package containing 2 sheets. Sheets were supposed the same colour but very obviously different shades with different packaging, labels etc. One possibly a Customer Return (looked washed out with faded label and was not in a usual "cotton bag" and had torn packaging and a grubby label affixed.
I had used the sheets - taken out one at a time from box - to make curtains to match bedding and did not notice until next day that they were very different colours.
I asked Customer Service to send me ONE new sheet so I could match it with one of those I had (assuming there is not a third shade of the same colour!) then I would return one. Thought this was agreed then they emailed tellign me to return at my expense for refund.
No consession to my wasted time and work.
They don't care!

28 March 2024
Unprompted review
Rated 3 out of 5 stars

Supreme Hygro towels

Purchased the Supreme Hygro towels and disappointed with the quality. Showed signs of fraying after tumble drying, less than six months old. Christy used to be the best towels you could buy! I remember Christy towels used to be very expensive so maybe the quality has been sacrificed to sell them cheaper. I’d rather pay more and have the quality kept.

27 December 2023

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