I ordered sunglasses on their website, easy process, nice models, instant payment. 6 weeks, 2 unanswered calls, and 2 ignored mails to support later - I STILL haven't received my sunglasses or any inf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately, my second pair of Brady x Cloos failed in the arm again. These are BEAUTIFUL glasses, I get compliments on them all the time. However, Cloos support quickly and easily fixed my issue un... See more
Company replied
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but a... See more
Company replied
As a really big consumer of sunglasses, and have had every single brand and type - Christopher Cloos remains as one of my go-to brands, if not the go-to brand. Never had any problems with delivery nor... See more
Company replied
Company details
Written by the company
Christopher Cloos is Danish eyewear that suits every occasion. Discover the home of the timeless and elegant sunglasses for both men and women.
Contact info
Grønnegade 16, 1101 København K, Copenhagen, Denmark
- +45 49 40 97 97
- hello@christophercloos.dk
- christopher-cloos.com
3.1
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this company!
Like many of the recent reviews, I have placed an order within the past several months and have received no product and no response from customer service.
20 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Edward
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
DO NOT BUY FROM CHRISTOPHER CLOOS
Fraudulent company. Customer service is virtually nonexistent, spins you around in circles, then just stops responding. Returns are impossible. I’m out $150 after returning eyeglasses to them. Christopher Cloos is a scam and should be shut down.
1 November 2022
Unprompted review
Reply from Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Bad Experience Continues. Unethical Company.
This is a continuation of my initial review from the end of last year.
My order, placed November 25, 2022, remains unshipped as of this review (almost two months later).
I have been lied to repeatedly by Christopher Cloos email representatives. I was also contacted via text by two representatives. One (named Charles) that I arranged a call with during which he asked me to take my initial TrustPilot review down upon receipt of my order. He seemed to be genuinely trying to help at the time, but ultimately did not follow through on his promises (namely, ensuring my order finally shipped!). The other representative, Julius Langkilde (one of the Christopher Cloos founders) did not respond to my reply texts or calls. Both representatives' phone lines appear to have now been disconnected/deactivated.
Recent emails to Christopher Cloos email support have gone ignored. The most recent of my emails that has not received a response was sent over two weeks ago.
The product I purchased is still available on the Christopher Cloos website, again, with no indication of low (or no) inventory, backorder or other reason for delay.
Weeks ago, I submitted a BBB complaint. The BBB was unable to connect with Christopher Cloos, and their resolution process remains ongoing.
I intend to submit formal complaints with the FTC and state consumer protection divisions if there is not resolution before the end of this month.
18 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Todd
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
No Refund
I returned 3 pairs of sunglasses since months ago and they have not refund me yet. They do not reply my e-mails and also do not answer the phone.
17 January 2023
Unprompted review
Reply from Christopher Cloos
Hello Klaudio
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Order Never Delivered and Unresponsive Customer Service
I ordered two pairs of sunglasses in late November 2022. Instead of sending me sunglasses, Christopher Cloos sent me a pair of blue light glasses about three weeks after my order. In mid-December, I notified them that I ordered two pairs of sunglasses but had only received a pair of blue light glasses, and to please send me them at their convenience. Christopher Cloos customer service said they would send them that day. Since then, Christopher Cloos customer service has continuously ignored my communications. It is now January 17, almost three months since my order, and I haven't received the items that I ordered and Christopher Cloos customer service will not respond to me. Now my only option is to report Christopher Cloos to my credit card company as fraud. Very unprofessional and disappointing way to treat customers.
17 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Joe
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
DO NOT ORDER
DO NOT ORDER, they are a SCAM.
I returned my eye glasses 5 months ago.
They did not refund me the money.
They kept my money.
They keep saying, "they have technical issues", "credit card system does not work", "they asked for PaylPal ID, I gave them the ID and no they do not answer the email... totally liars,
15 January 2023
Unprompted review
Reply from Christopher Cloos
Hello Joao
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Company bankruptcy? Store closure and unresponsive, please help!
I paid these 1300 kr for a pair of glasses with tinted lenses and when I came to pick them up the store was gone !
They don’t pick up any of there numbers provided or respond to emails or messages online via instagram or Facebook.
Possible scam.
8 January 2023
Unprompted review
Reply from Christopher Cloos
Hej Tim
Vi er virkelig kede af at høre, at du ikke har modtaget din ordre eller refusion, og vi forstår din frustration.
Som du måske har hørt, købte Luxreaders ApS aktiverne i Cloos ApS i januar 2023 (den danske enhed bag Christopher Cloos' aktiviteter i Europa, som indgav konkursbegæring i december 2022).
Har du ikke modtaget din ordre, bedes du kontakte os via mail support@christophercloos.dk og vi vil hjælpe dig videre med vejledning og den videre proces.
Herudover arbejder vi på at danne os et overblik på situationen i det danske selskab, og vil kontakte alle kunder som har en åben ordre i vores system, når vi har nærmere klarhed.
Vi takker dig for din tålmodighed og forståelse.
De bedste hilsener
They are a scam company
They are a scam company. Once they have your money they stop responding and you will never get your glasses.
27 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Paul
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
SCAM
Absolute scam. Initial order was placed in July 2022, 6 months later and few dozen of emails, I lost hope to receive anything. After lying several times about future deliveries, they have now stopped responding to anything. Nonetheless the website continues to operate and take the money of new customers and advertise their products on instagram. Avoid at all cost.
11 January 2023
Unprompted review
Reply from Christopher Cloos
Hello Antoine
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
The worst f-ing service I have ever…
The worst f-ing service I have ever had. Ordered a pair of prescriptions sunglasses on November 4th and now two months later I have yet to receive it and they refuse to provide any update or refund my order. I have emailed them north of 20 times and they take forever to respond. When they do respond they make empty promises that your order will be delivered soon and refuse to issue a refund. DO NOT ORDER FROM THIS SCAM COMPANY. Take a look at the other reviews here that have had similar issues.
4 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Richard
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
FRAUD - DO NOT ORDER PURCHASE HERE
Fraud - Ordered a frame that didn’t work for progressive lenses so returned it and ordered another pair. Didn’t get refund for return, which was sent with delivery verification, and never received the 2nd pair that I ordered. Customer service is via email and they have stopped replying. I am sure Tom Brady wouldn’t want to be associated with them.
30 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Rob
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Frauds
Frauds. Confirming the experience of many others here. They are able to take your money within a day, yet it's clear order fulfillment is not part of their business model. I'm going on 65 days and seven attempts at correspondence (unanswered). Now pursuing claims through my credit card company.
1 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Justin
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Fraudulent Company!
Order was never delivered. After repeatedly asking via email for a refund and being offered gift cards, etc., I submitted a chargeback request to my credit card company. Don't waste your time - this company is running a scam.
10 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Ben,
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Stealing/Unreliable Company
Christopher Cloos is not a reliable company. Like many other commentators here, I too have problems with getting my money back after returning a product that I did not want to keep. During the whole returning process I have needed to ask what is going on, and now I've been waiting to get my money back for 6 months.
They are claiming there to be problems with their payment system, but "strangely" enough they don't inform about that on the website... Also I've already twice given them Paypal account information to be able to get my money back that way, after they suggested a refund through PayPal instead, but I've just gotten promises of my money being on my account in 10 days. That still hasn't happened after waiting for 3 weeks since the last promise - in total I've sent 17 emails to them through this whole return process, and that's way too many to be in any way acceptable.
I wonder if anyone ever has actually gotten their money back after a return to Christopher Cloos?
3 June 2022
Unprompted review
Reply from Christopher Cloos
Hi Yassine
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS bought the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to form an overview of the situation in the Danish company, and will contact all customers who have an open order in our system when we have more clarity.
We thank you for your patience and understanding.
All the best!
Haven’t received my order from 25 of Nov
Ordered a pair of sunglasses on Black Friday. HAVENT RECEIVED THE ORDER AND THEY WONT RETURN ANY OF MY MESSAGES!!
24 November 2022
Unprompted review
Reply from Christopher Cloos
Hej Oscar
Vi er virkelig kede af at høre, at du ikke har modtaget din ordre eller refusion, og vi forstår din frustration.
Som du måske har hørt, købte Luxreaders ApS aktiverne i Cloos ApS i januar 2023 (den danske enhed bag Christopher Cloos' aktiviteter i Europa, som indgav konkursbegæring i december 2022).
Har du ikke modtaget din ordre, bedes du kontakte os via mail support@christophercloos.dk og vi vil hjælpe dig videre med vejledning og den videre proces.
Herudover arbejder vi på at danne os et overblik på situationen i det danske selskab, og vil kontakte alle kunder som har en åben ordre i vores system, når vi har nærmere klarhed.
Vi takker dig for din tålmodighed og forståelse.
De bedste hilsener
No Refund after 7 months. Repeatedly lied to by Customer Service
I ordered two pairs of glasses in May of 2022 and promptly returned them. Since then, there have been 37 emails between Christopher Cloos and me. In there are over 7 emails saying I would receive a refund in 8-10 business days. I have not received a refund. The last email they sent to me said my order would be shipped out on Monday which was very confusing because I am waiting on a refund for glasses shipped back to them over six months ago! They have repeated lied about refunding money. They have repeatedly lied that they are "working on internal systems". There is nothing truthful coming from this company unfortunately.
18 May 2022
Unprompted review
Reply from Christopher Cloos
Hi Adam
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Terrible Service!
Lies, lies, and more lies from the Customer Service Support team at Christopher Cloos. Placed an order for 2 pairs of sunglasses in July, 2022. As of end of December, 2022 have still not received the 2nd pair despite multiple emails from Cloos Customer Service saying they would be shipped soon, or back in stock shortly, or whatever. They try to placate you with gift cards, so after receiving 3 gift cards due to delays I figured I would redeem them for another pair of sunglasses in a different style. So, ordered a pair almost 6 weeks ago now - after first inquiring as to if they were in stock. Was told they were in stock, so went ahead and ordered - using the gift cards and paying the balance. After checking on the order multiple times and getting apology after apology, they STILL cannot give me a tracking number which means they still have not shipped these to me. Great marketing, ton of advertising...but the follow through on the shipping side is horrendous. Will be requesting refunds if these are not received by end of next week. Then, will be reaching out to Tom Brady to ask him why he is partnering with this company.
28 July 2022
Unprompted review
Reply from Christopher Cloos
Hi Daniel
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Horrible Experience Continues
I can no longer trust this company. I ordered a pair of glasses in July 2022 and was repeatedly told delivery would occur and it never did. On November 29, 2022, I was told "Your order has been canceled and the refund process has been initiated. The refund process will be finalized in 10 business days. You will receive an email notification when this occurs."
To date, I still have not received a refund. I have followed up multiple times and have not received a response.
This company could not complete my order for over 4 months, and now they aren't even refunding payment. If they respond, maybe they can indicate why I have not received a refund after a month!
29 November 2022
Unprompted review
Reply from Christopher Cloos
Hi Garrett
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Absolutely shady company- do not BUY!!
Absolutely shady company- do not BUY!!! I ordered sunglasses for my brother in Colour A and they sent out Colour B to me with Colour A's sticker label pasted over it. Numerous emails to ask for a refund, they kept saying they would prefer not to refund and to give me a "credit" to spend and they would send out the back ordered Colour A sunglasses first week December. I ordered in November mind you- up until now after emails from my brother and me(No response) It seems like this is how they scam customers. Sunglasses feel CHEAP too, everyone please skip this company. Many other better brands with higher ethics/business practices to consider. Shameful to behave like this to paying customers in this day and age.
26 December 2022
Unprompted review
Reply from Christopher Cloos
Hello Yvette
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
If Bernie Madoff had a sunglasses company, this would be it.
Still haven't received an order from October and can't get in touch with anyone.
22 December 2022
Unprompted review
Reply from Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.