I ordered sunglasses on their website, easy process, nice models, instant payment. 6 weeks, 2 unanswered calls, and 2 ignored mails to support later - I STILL haven't received my sunglasses or any inf... See more
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Unfortunately, my second pair of Brady x Cloos failed in the arm again. These are BEAUTIFUL glasses, I get compliments on them all the time. However, Cloos support quickly and easily fixed my issue un... See more
Company replied
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but a... See more
Company replied
As a really big consumer of sunglasses, and have had every single brand and type - Christopher Cloos remains as one of my go-to brands, if not the go-to brand. Never had any problems with delivery nor... See more
Company replied
Company details
Written by the company
Christopher Cloos is Danish eyewear that suits every occasion. Discover the home of the timeless and elegant sunglasses for both men and women.
Contact info
Grønnegade 16, 1101 København K, Copenhagen, Denmark
- +45 49 40 97 97
- hello@christophercloos.dk
- christopher-cloos.com
3.1
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cowards stole my money and went silent
Initiated product return in early October. Proof of delivery is on Oct 31 2022.
Ten days after I initiated return process, Christopher Cloos charged my PayPal again.
They don't respond to emails at hello(@)christopher-cloos.com
The lawyer of their website does not respond to emails.
These cowards stole my money and ran.
31 October 2022
Unprompted review
Reply from Christopher Cloos
Dear Adam,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Good quality delivered on time
The delivery was on time as I well impressed with the quality of the sunglasses especially for the reasonable price that I paid 👍
26 May 2023
Unprompted review
Reply from Christopher Cloos
Hi Stephen,
Thank you for your kind words.
We are happy to know that you are satisfied with our glasses, and our delivery !
Happy customers are exactly what we strive for, so thank you again for sharing your experience.
Thank you for choosing Christopher Cloos' and we hope to provide you with exceptional service and products in the future.
Best regards,
Team Cloos
Paid for prescription glasses in the…
Paid for prescription glasses in the Copenhagen store in December 2022 upfront. Never received anything but a bankruptcy notice. Total scam
14 December 2022
Unprompted review
Reply from Christopher Cloos
Dear Peter,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Hello 👋 the glasses are great but the…
Hello 👋 the glasses are great but the hinge on the right hand side is slightly loose.
24 May 2023
Unprompted review
Reply from Christopher Cloos
Hi Kenneth,
We are really sorry to hear about that. Of course, this is not the ideal experience we want you to have.
For us to better assist you, please reach out to us via email at hello@christophercloos.dk
Thank you!
Best regards,
Team Cloos
Order Unfilled/No reimbursement: In early December 2022 I ordered a pair…
In early December 2022 I ordered a pair of sunglasses through christopher-cloos.com . The transaction was cleared and charged to my credit card account on Dec 2022. The Danish company went into bankruptcy on Dec 16 and the trustees say they have no authority to deal with orders purchased through the US website. I have been unable to get reimbursed or my order filled. All effort to reach the US company have failed. I am seeking full reimbursement or my order filled.
15 February 2023
Unprompted review
Reply from Christopher Cloos
Dear Margaret,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Smooth operation
The order arrived in a matter of days, and the whole process could not have been smoother. Of course, the glasses are class A, but as I already had some of the previous models, that did not surprise me.
16 May 2023
Unprompted review
Reply from Christopher Cloos
Dear Esper,
Thank you so much for your positive feedback and for sharing your experience with us!
We're thrilled that your order arrived quickly and the process was seamless for you. Providing a smooth and efficient service is always our goal, so your kind words are truly appreciated.
We take pride in offering high-quality glasses and are glad to hear that we met your expectations. Your satisfaction as a returning customer means a lot to us, and we value your loyalty.
Thank you for your support, and we hope to serve you again in the future!
Best regards,
Team Cloos
So bad
So bad - I actually went to their store in Copenhagen- bought a pair of TB’s - and ordered and paid for a pair of prescription reading glasses As per everyone else - they were never sent to me. Pathetic business- and perhaps TB might want to compensate us folks in North America- cause I’m sure most us went Cloos because they were his line.
22 May 2023
Unprompted review
Reply from Christopher Cloos
Dear John,
Thank you for taking the time to share your feedback regarding your recent experience at our store in Copenhagen. We sincerely apologize for the inconvenience and disappointment you have faced with your purchase of Tom Brady glasses.
We understand the frustration this has caused, and we would like to address your concerns. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
Disappointed costumer
My order was initially made on the 21st of May 2022 for the Elsa frame. About a year has now passes and I have not received my order nor an update from you in 6 months. According to my bank the order was cancelled which is very strange, since I have neither received an update from you, Christopher Cloos, regarding the matter, nor my money back. I feel really disappointed, scammed and sad that I never got to wear the sunglasses.
1 May 2023
Unprompted review
Reply from Christopher Cloos
Dear Jennifer,
Thank you for the feedback. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
SCAM
I ordered a pair of sunglasses from the Elsa Hosk collection last year in May 2022. As of today, I still don't have the sunglasses or the refund. There were many emails between me and customer service where they said some parts were missing for the glasses and they kept delaying the sunglasses, promising I would get them in a few weeks. Now I know I have been scammed since they refuse to offer me a refund. I have never been scammed before so I am very disappointed that I fell prey to this company. When you go to their website, you can still pay for the sunglasses even though they cannot fulfill the order. This is a highly unethical company. Please do not give them your hard earned money
29 April 2023
Unprompted review
Reply from Christopher Cloos
Dear Crystal,
Thank you for the feedback. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
Terrible company
Terrible company, I ordered a pair of sunglasses in May 2022. I have not received them. They have fobbed me off many times and in fact advised that they would be sent "next week" - don't know why I believed the.
19 May 2022
Unprompted review
Reply from Christopher Cloos
Hi Liz
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
TERRIBLE company
TERRIBLE company. Ordered a pair of sunglasses over 8 months ago and have no received the order or a refund. Do NOT order from them- they now are saying that they can’t “handle” claims from the US when I inquired about a refund. So they feel comfortable stealing from you. I never leave negative reviews but this has been a year long nightmare.
20 February 2023
Unprompted review
Reply from Christopher Cloos
Hi Allison
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
I ordered (and paid for it as well)…
I ordered (and paid for it as well) sunglasses 2 months ago and I still didn’t get it. I was emailing support of the company and after few emails I got an answer. They have no idea when will i get the subglasses. Terrible experience!
20 February 2023
Unprompted review
Reply from Christopher Cloos
Hello Filip
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Scam Company
I ordered my glasses in early December. Still have not received them or gotten any notification from them despite several attempts over email and phone. I feel scammed.
7 February 2023
Unprompted review
Reply from Christopher Cloos
Hi Andrew
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
DO NOT ORDER!!
I ordered my sunglasses end of October and havent received them. They havent responded to my emails since mid-December. DO NOT ORDER!!
25 October 2022
Unprompted review
Reply from Christopher Cloos
Hi Kate
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Hey guys
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but at least you had a great time thinking about wearing the sunglasses you purchased (and never received)…. That is worth at least two stars in my book. Nice try Chris Cloos-less
27 January 2023
Unprompted review
Reply from Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
BANKRUPT
DO NOT PURCHASE. It has been over one month since I‘ve “donated” my money to Christopher Cloos. I’ve done some research and it appears as though they filed for bankruptcy back in December. I have made countless attempts to make contact with the founders (Gustav Hossy and Julius Langkilde) along with a dozen emails to their customer care team. If this is any indication as to how they managed their business then it is crystal clear as to why Christopher Cloos is going bankrupt.
27 January 2023
Unprompted review
Reply from Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
No communication
After waiting almost 2 weeks with zero communication on my order status, I decided to write an email on 1/18/2023 to identify where my order was. Another week went by, no response to my email. I sent another email and I am not expecting a response. They don't answer the phone nor respond to emails. Not to mention, they still have their Holiday out of office email auto reply set up. That should tell you enough about them keeping their customers in the loop on order progress. I hope I receive my glasses to adjust my review, but so far it has been awful.
18 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Garrett
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
What a horrible service
What a horrible service, I bought the pampelonne clip on glasses back on November as a Christmas gift for my husband. The right glass doesn't sit correctly on the frame and they don't actually clip on. I've asked since then multiple times for a return label following their instructions on the website and no one has responded. I tried calling no answer either. They were super diligent to get my money and extremely difficult to get in contact with or to offer any support. Should've get the ones from Etsy 😡
7 December 2022
Unprompted review
Reply from Christopher Cloos
Hi Andrea
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Avoid
Purchased a pair of sunglasses, they have still not shipped after numerous weeks. Multiple attempts to contact the company with no response. They have already charged my card and I really don’t expect them to ever get back to me, or get my product. Don’t bother.
23 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Austin
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Horrible
Horrible. Placed order on 11/25. Nothing. No response
I will now call my credit card company and get my money back. FRAUD SCAM
20 January 2023
Unprompted review
Reply from Christopher Cloos
Hi Susie
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
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