Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the staff at MG Chorley very helpful and friendly. They took time to explain everything in detail and answered all my questions. The part change process was efficient and a fare price was offe... See more
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
Company replied
Went out for the day to look at different places for a change of car. Tried a few some very pushy some no help at all, decided to look at MG Chorley just having a look when Alex the salesman approa... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recently purchased a nissan qashqai…
Recently purchased a nissan qashqai with chorley nissan . Car was just what I was looking for , Andy Mcdonald was great to deal with did everything when he said he would and got the car prepped for me when he said he would . Couldn't be happier .
14 March 2026
Unprompted review
Reply from Chorley Group
Dear David,
Thank you for your fantastic review. I’m delighted to hear that your new Qashqai was exactly what you were looking for and that Andy provided such a reliable and positive experience throughout.
It’s great to know everything was delivered as promised and that you’re so happy with your purchase. I’ll be sure to pass your kind feedback on to Andy.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Had an amazing experience at Nissan…
Had an amazing experience at Nissan Blackpool. I rang to enquire about a specific vehicle. They made a bespoke video for me straight away which they sent over. When I arrived I found Staff were very attentive. Helped when I needed it and left you alone to look at cars and test drive which was great. I bought a used car from them which they serviced and MOT’d as the last MOT had less than 9 months on it. Came back with a couple of advisories which they fixed straight away. Jennifer was great, as well as everyone else I came in contact with. Other garages I’ve been to have treated me differently when they realise it’s a second hand car I want, but not here. They treat everyone the same. Highly recommend this dealership.
12 March 2026
Unprompted review
Reply from Chorley Group
Dear Jenna,
Thank you for your fantastic and detailed review. I’m delighted to hear you had such an amazing experience with the team at Nissan Blackpool.
It’s great to know the bespoke video helped early on and that the team struck the right balance between being attentive and giving you space to explore and test drive at your own pace. I’m especially pleased to hear that the preparation of your vehicle, including the service, MOT and advisory work, met your expectations.
Your comments about being treated equally regardless of the type of purchase really mean a lot to us — that’s exactly the standard we aim to deliver for every customer. I’ll be sure to pass your kind feedback on to Jennifer and the wider team.
Thank you again for your recommendation, and we wish you many happy miles in your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I had my car serviced here
I had my car serviced here. The staff were very friendly and after my service was completed they valeted my vehicle before returning it. Excellent service.
13 March 2026
Unprompted review
Reply from Chorley Group
Dear Andrew,
Thank you for your lovely review. I’m delighted to hear you had such a positive experience with our service team and that you found everyone friendly and welcoming.
It’s great to know the valet was a nice finishing touch after your service — we always aim to go that extra mile. We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Having had my car written off
Having had my car written off, and only having it for less than 12 months, I wanted another Kona. So went on Chorley motors website to see what they had available. I seen one that I liked, reserved it. After a couple of phone calls with Tom, went down next day viewed liked it and Tom took care of us and sorted everything out and kept us updated. Treated with respect and very happy with the service we received.
14 March 2026
Unprompted review
Reply from Chorley Group
Dear Richard,
Thank you for your lovely review. I’m sorry to hear about your previous car being written off, but I’m so pleased to hear that Tom was able to help you find another Kona and make the whole process smooth and straightforward for you.
It’s great to know you felt well looked after, kept informed throughout, and treated with respect during your experience. I’ll be sure to pass your kind feedback on to Tom and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Recently purchased from Alex at Chorley…
Recently purchased from Alex at Chorley MG. The guy is an ultimate gentleman and professional. The car was impeccably presented, the handover was equal. Would definitely recommend Alex.
14 March 2026
Unprompted review
Reply from Chorley Group
Dear Stephen,
Thank you for your wonderful review. I’m delighted to hear that Alex provided such a professional experience and that both the presentation of the car and the handover met your expectations.
Your recommendation means a great deal, and I’ll be sure to pass your kind comments on to Alex and the team at Chorley MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
They are basically scammers or just…
They are basically scammers or just incompetents.
They booked a service they could not complete. After that, they booked new dates and could not complete again.
12 March 2026
Unprompted review
Reply from Chorley Group
Dear Gustavo,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and the inconvenience this has caused.
I have forwarded your comments to the management team for their review so this can be looked into further and addressed appropriately. Your feedback is important to us, and we will ensure it is investigated.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Car buying
Will who sorted me out was really helpful, not pushy, and made the purchase smooth.
28 February 2026
Unprompted review
They make car buying a great experience.
Being a novice at the machinations of a vehicle and the complexities of purchasing a car, Will at Chorley Wigan went beyond expectations to explain in detail. He is knowledgeable, trustworthy and exceptionally welcoming.
I still have the car and enjoying the smooth running. He still provides me after sales response when needed.
I would recommend Chorley because of Lewis Will.
22 December 2025
Unprompted review
Chorley Group Kia Blackpool. Kia Sorent Purchase.
I called in Chorley Group Kia, at Blackpool with my son in law, to see what a deal I could get to change my Kia Sorento, to a new one. I have been really happy with my Sorento, which I purchased there also. Paul Servant greeted us on arrival, and immediately put us at ease. He went through all the options with us, and explained the latest finance arrangements .I made my order then, on our first visit. When we left, my son in law said he couldn't beleive what a great deal I had got with Chorley Group Kia at Blackpool ! With my previous Kia Sorento purchase , I was recommended to Chorley Group , by my neighbour, who said they were good to deal with . When I took delivery of my new Sorento, I was most happy to find they had given me a full tank of fuel !
They are very good to deal with. Most Happy.
6 March 2026
Unprompted review
Reply from Chorley Group
Dear Kenneth,
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience at Chorley Group Kia in Blackpool and that Paul Servant made you feel at ease while guiding you through the options and finance arrangements. It's great to know you were able to secure such a good deal on your new Kia Sorento and that your first visit led to placing your order straight away.
We truly appreciate your continued trust in us following your previous purchase, and it's wonderful to hear that you would recommend the dealership to others as well.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great experience
From the get go Sam Richmond was very professional, polite, courteous and respectful, never pushy and left us to view the car in our own time also he was extremely knowledgeable.
Thank you Sam for a very pleasant experience. 😊Jenny & Dave
9 March 2026
Unprompted review
Reply from Chorley Group
Dear Jenny,
Thank you for your fantastic review!
We're delighted to hear that Sam Richmond provided such a professional, polite and respectful experience from the very beginning. It’s great to know you felt comfortable to view the car at your own pace and that Sam’s knowledge was helpful throughout the process.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Jonty was very responsive throughout
Jonty was very responsive throughout, from initial queries right through to after sales queries. We have had a great experience with the sales team.
9 March 2026
Unprompted review
Reply from Chorley Group
Dear Melissa,
Thank you for your great review!
We're delighted to hear that Jonty was responsive throughout the whole process, from your initial enquiry right through to aftersales support. It's fantastic to know the sales team provided you with such a positive experience.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
Bought a Kia Rio from here about 3 months ago and we had an overall great experience. After our test drive we had noted something wrong with the car interior and David Gore assisted us and made sure the issue was going to be resolved. Within a few days we collected it and it was waiting for us, ready to go. So far the car has been great and we have had no issues. We will definitely come here again should we want to buy a new car. Very good customer service!
3 December 2025
Unprompted review
Reply from Chorley Group
Dear Jessica,
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience purchasing your Kia Rio and that David was able to assist you in resolving the interior issue quickly. It's great to know everything was ready for you when you returned to collect the car and that it has been running perfectly since.
We really appreciate your kind comments about our customer service and look forward to welcoming you back when the time comes for your next car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Bought a car and noticed the front end…
Bought a car and noticed the front end of bonnet was a different colour than the car ,was told it was the type of paint and ive been told by two paint specialists that its not the same
But nothing has been done about it .and this was discussed the same day of purchase of the car..
19 February 2026
Unprompted review
Reply from Chorley Group
Dera Beverley,
Thank you for taking the time to leave your review.
I’m sorry to hear about the concerns you’ve raised regarding the bonnet colour. This is certainly something we would like to look into further for you. Could you please email me directly at nicole.butcher@chorleygroup.co.uk with the details of the vehicle you purchased, along with any relevant information, so that I can investigate this with the team?
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great customer service at Chorley…
Great customer service at Chorley Nissan Blackpool, Jen was great on a very busy day.My 4th Car from Chorley Nissan and always been great.
27 February 2026
Unprompted review
Reply from Chorley Group
Dear Dave,
Thank you for your wonderful review!
We're delighted to hear you received great customer service at Chorley Nissan Blackpool, especially on such a busy day. It's fantastic to know Jen looked after you so well.
Thank you also for your continued loyalty – purchasing your fourth car with us really means a lot to the whole team. We truly appreciate your support.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent sales support when buying my…
Excellent sales support when buying my car
Andy was great explaining the car inside and out
Took time explaining the the dashboard controls
Would buy my next car from them
I also would recommend the company
5 March 2026
Unprompted review
Reply from Chorley Group
Dear Kenneth,
Thank you for your fantastic review!
We're delighted to hear that Andy provided excellent support during your car purchase and took the time to explain everything clearly, including the dashboard controls. It's great to know you felt well looked after throughout the process.
We really appreciate your recommendation and look forward to hopefully helping you again when the time comes for your next car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service!
Great service and no pushy sales tactics I've experienced with other dealers. Car was ready when promised and spotless. Great buy!
6 March 2026
Unprompted review
Reply from Chorley Group
Dear Darren,
Thank you for your fantastic review!
We're really pleased to hear that you had such a positive experience and appreciated the relaxed approach from the team. It’s great to know your car was ready when promised and presented in spotless condition for you.
We truly appreciate your feedback and hope you enjoy your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Rubbish, no information whatsoever
Rubbish! Travelled a distance to look at new MGs/ Nissans.
Got to the showroom to be faced with a load of qr codes.
Absolutely NO information on any cars.
Messed about with the scanning app, input registrations etc. Nothing, not working, see salesperson.
Nah, off to see cars with prices etc etc actually on them
7 March 2026
Unprompted review
Friendly, professional service
Friendly, professional service. No hard sell and value for money.
6 March 2026
Unprompted review
Reply from Chorley Group
Dear Luke,
Thank you for your great review!
We're delighted to hear you experienced friendly and professional service and that you felt comfortable without any hard sell. It's also great to know you felt you received good value for money.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Blackpool MG (Chorley group)
Fantastic service from Richard and all the team at Blackpool MG, professional, knowledgeable and friendly with zero pressure. I would highly recommend..
5 March 2026
Unprompted review
Reply from Chorley Group
Dear Paul,
Thank you for your fantastic review!
We're delighted to hear you received such great service from Richard and the team at Blackpool MG. It’s great to know you found the team professional, knowledgeable and friendly, and that you felt comfortable with no pressure during your visit.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Really good to deal with tom…
Really good to deal with tom shuttlworth was very helpfull and very friendly would recomend chorley nissan wigan
4 March 2026
Unprompted review
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