Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
Company replied
Went out for the day to look at different places for a change of car. Tried a few some very pushy some no help at all, decided to look at MG Chorley just having a look when Alex the salesman approa... See more
Company replied
No pushy salesperson. Open and honest regarding part exchange valuation. Explained everything (twice in my case!) Very patient, listened instead of talking. Nothing too much trouble. Plenty of time to... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 48 hours
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Very disappointed from a loyal customer
I booked my car in for a 2nd year service. The price was £385! They said it was a major service. Change of oil and a couple of filters! On the bill it included labour at £180! The car was only in an hour and a half! While I was there they said they they had some amazing new deals. We decided to have a test drive in an mg3 trophy hybrid which we were quite impressed with. I told the young salesman that I qualified for the mg affinity deals which I had got on my last two mgs. He showed me the deals which were discussable, but when I looked at home later they were the same details on their website that were open to all customers? Do they not participate in the scheme? Did the salesman not know this?. However when they valued my car (mgzs1.0ltr) at £11600 I was shocked. When I questioned why that was a nearly 50% depreciation in two years was told they would have to service the car which had just been done that day! They then said because of this they would offer as a good will gesture £12000. I said that was not quite enough and left it at that. I later got a phone call from the salesman saying that if they offered £12500 would Ibe interested, Itold him maybe and he said he would ring me back. No phone call no nothing ! In the past Ihave used this company buying4 Nissan cars and 2 mg cars. Never again! I will use another dealer in the future
24 March 2026
Unprompted review
Reply from Chorley Group
Dear John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience.
I’d like to reassure you that we have fully reviewed this internally with the management team. The process on the day was followed correctly, and your vehicle was re-evaluated to try and strengthen the offer as much as possible. Following your visit, a further attempt was made to improve the part exchange value, however unfortunately we were unable to make the figures work beyond what had already been discussed.
That said, we completely acknowledge that you should have received a follow-up call to confirm this, and I’m very sorry that this didn’t happen. This has been addressed directly with the team to ensure clearer communication moving forward.
With regards to your other comments, we understand how important transparency is when it comes to pricing, offers, and valuations, and we will take your feedback on board as part of our ongoing improvements.
We genuinely value your previous loyalty to us, and I’m sorry this experience has left you feeling this way.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Please do not use Vauxhall Ormskirk
Please do not use Vauxhall Ormskirk. The dealer ordered the wrong colour specification, admitted the error, and is dispondent, processed an incorrect application and wont even give a final letter for ombudsman on headed paper so I have registered it and detailed all the evidence - Investigation is now in the process. Go elsewhere this branch only wants a sale.
20 March 2026
Unprompted review
Reply from Chorley Group
Dear Louise,
Thank you for taking the time to share your feedback.
We are aware that the management team at Vauxhall Ormskirk are currently dealing with your complaint and will continue to be in contact with you to discuss this further.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
27 March 2026
Unprompted review
Fantastic customer experience
Fantastic customer experience. Brett Whittingham’s customer service was great. He guided us to the perfect car and deal we needed after several months out of the country.
25 March 2026
Unprompted review
Reply from Chorley Group
Good Morning,
Thank you for your fantastic review. I’m delighted to hear you had such a great customer experience and that Brett Whittingham was able to guide you to the perfect car and deal, especially after being away for several months.
I’ll be sure to pass your kind feedback on to him — it will be greatly appreciated.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very positive experience
Very positive experience for my third used car purchase from Chorley Group. Lewis at the Preston branch looked after me, explained the process well and took my vehicle in part-ex. I felt at ease, and was made to feel comfortable at the showroom. Nice clean toilets too.
A pleasant change from other experiences at rival companies 😀
19 March 2026
Unprompted review
Reply from Chorley Group
Dear Chrissy,
Thank you for your fantastic review and for your continued loyalty — it’s great to hear this is your third purchase with us!
I’m delighted that Lewis at our Preston branch looked after you so well and made the whole process clear and comfortable, including your part exchange. It’s also great to know you felt at ease in the showroom — and we’ll take the compliment on the facilities too 😊
We really appreciate your support and I’ll be sure to pass your kind feedback on to Lewis and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic experience
Gareth was a great help from start to finish. This was my first purchase of a car via a dealership and he made it so easy and stress free.
He went through all the paperwork with me and made sure I understood everything I was signing.
I would definitely use Nissan Burnley, Chorley Group again!
14 March 2026
Unprompted review
Reply from Chorley Group
Dear Kay,
Thank you for your fantastic review. I’m delighted to hear that Gareth made your first dealership purchase such an easy and stress-free experience.
It’s great to know he took the time to go through everything with you and ensured you felt confident throughout the process. Your kind words and recommendation mean a great deal to us.
I’ll be sure to pass your feedback on to Gareth and the team at Nissan Burnley.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great customer service and excellent…
Great customer service and excellent advice given. Nothing too much trouble.
22 March 2026
Unprompted review
Reply from Chorley Group
Dear Sean,
Thank you for your lovely review. I’m delighted to hear you received great customer service and excellent advice, and that nothing was too much trouble.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Has to be the worst dealership
Has to be the worst dealership on the UK especially Nissan Blackpool.
This is the second time I’ve ordered a new car from them and again they’ve pissed me about.
Last time 6 years ago I was forced to travel to Derby from Blackpool to collect the car from a different dealer I’d had on order with Chorley Nissan for months.
I can’t believe they’ve done exactly the same dirty trick again.
I ordered and paid a sizeable deposit on a new Nissan with a delivery date of early March 2026, then it was late March, then April now it’s late May.
They have no mechanism to keep me informed but make me go out of my way to keep visiting their showroom.
Nobody should trust these clowns.
23 March 2026
Unprompted review
Reply from Chorley Group
Dear Ian,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been for you, and I completely understand your concerns regarding the delays.
I can assure you that Brodie has been keeping you updated throughout, and we do appreciate how disappointing it is when delivery dates continue to move. Unfortunately, these delays are due to manufacturer-related issues with the new model and are outside of our control, but that doesn’t make the situation any less frustrating for you.
I understand your concerns regarding availability elsewhere, however allocation and delivery timings can vary between markets and dealerships, which can sometimes lead to differences in when vehicles arrive.
Please be assured that we are not withholding any information, and the team will continue to keep you updated as soon as we receive any confirmed updates from the manufacturer.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
5 star treatment at Bolton
Dawid at Chorley Group in Bolton has always made my car purchases stress free and my latest purchase was no exception. Dawid discussed all finance options available without any sales push. Upon car collection, he helped me sync my phone and went through all in-car features before I set off. Thank you Dawid.
22 March 2026
Unprompted review
Amazing and easy from start to finish…
Amazing and easy from start to finish on buying my new car …. Gareth was great and can’t recommend him enough for his professionalism and approachability made buying the car very easy
21 March 2026
Unprompted review
Reply from Chorley Group
Dear Benjamin,
Thank you for your fantastic review. I’m delighted to hear that your experience was smooth and easy from start to finish, and that Gareth made the process so straightforward for you.
It’s great to know his professionalism and approachable manner made such a positive difference. I’ll be sure to pass your kind feedback on to him.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The staff are so friendly
The staff are so friendly , nothing is too much trouble , they put every effort into making your experience in buying a car so effortless , mark king was incredable during my purchase , he is so good at talking me through the whole process , i've purchased 4 now from chorley group each time it's mark king who dealt with my car purchase , and i've got to give a huge shout out to all staff with their friendliness thank you for making buying another car so painless , i love my new car
20 March 2026
Unprompted review
Reply from Chorley Group
Dear Stephen,
Thank you for your wonderful review and for your continued loyalty — four cars is amazing!
I’m delighted to hear that Mark King has consistently provided such a friendly, supportive and effortless experience for you. It’s great to know he’s taken the time to guide you through each purchase and make everything feel straightforward.
Your kind words about the whole team’s friendliness mean a lot to us, and I’ll be sure to pass your fantastic feedback on to Mark and everyone involved.
Enjoy your new car, and thank you again for choosing us time and time again.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
lovely car great service from Ryan the…
lovely car great service from Ryan the salesman and all together a great experience
19 March 2026
Unprompted review
Reply from Chorley Group
Dear Diane,
Thank you for your lovely review. I’m delighted to hear you had a great experience and that Ryan provided such excellent service throughout.
We really appreciate you taking the time to share your feedback — enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
David Gore was exceptional
David Gore was exceptional. Very knowledgeable, helpful and empathetic to our stressful situation and went out of his way to fit in with our short time frame. He was also very kind and patient and really helped us focus our decision making. Picked the car up last night and just enjoying it now.
20 March 2026
Unprompted review
Reply from Chorley Group
Dear Denise,
Thank you for your wonderful review. I’m delighted to hear that David provided such knowledgeable, patient and supportive service, especially during what sounds like a stressful time for you.
It’s great to know he was able to accommodate your timeframe and help make the process smoother and more manageable. I’ll be sure to pass your kind feedback on to him.
Enjoy your new car, and thank you again for taking the time to share your experience.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Really good experience
Having not previously purchased a vehicle from a dealer out of the area I was a little nervous, but dealing with Megan at Chorley MG was brilliant. No pressure, friendly, and stuck to my budget. She sent all the documents over quickly and checked I had received everything. She was also quick to respond to any queries, and everyone I spoke to from the dealership was really friendly. I would definitely recommend them based on my experience.
18 March 2026
Unprompted review
Reply from Chorley Group
Dear Ben,
Thank you for your fantastic review. I’m so pleased to hear that Megan made your experience such a positive one, especially as purchasing from a dealer outside your area can feel a little daunting.
It’s great to know she kept everything straightforward, responsive and within your budget, and that the whole team made you feel comfortable and well looked after throughout.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Megan and the team at Chorley MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pure class
Wigan nissan and vijay fully deserve a 5 star rating. Vijay was polite professional and courteous at all times. His knowledge first class which made buying a new car very easy. I can highly recommend both vijay and wigan nissan to anyone
14 March 2026
Unprompted review
Reply from Chorley Group
Dear S.Baker,
Thank you for your fantastic review. I’m delighted to hear that Vijay provided such a professional, courteous and knowledgeable service, making your car-buying experience an easy one.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Vijay and the team at Wigan Nissan.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Super service from Chorley Nissan, Strand Road, Preston
We have once again just upgraded our Nissan Juke at the Dealership on Strand Road Preston.
We were made aware that the time had come to potentially make the change, and were informed of possible cars available.
During this time there was no pressure put on us to make a decision, and we were given breathing space to weigh up what was on offer.
A number of phone calls were then received from Lewis, again, with no pressure, but we finally decided on the car. Lewis kept us updated with e mails and videos with regards to the car, and finally invited us down when the car was ready for pick up.
There were a few minor issues that needed resolving, but Lewis addressed these.
Overall we received excellent service, as ever, and could not fault how we were looked after.
Chorley Group treat you with respect, and value your custom, and I would recommend them to anyone thinking of looking for another car.
16 March 2026
Unprompted review
Reply from Chorley Group
Dear Barry,
Thank you for your wonderful and continued support. I’m delighted to hear that your upgrade experience at our Preston dealership was once again such a positive one.
It’s great to know that Lewis kept you well informed throughout with updates, emails and videos, while giving you the time and space to make the right decision for you. I’m also pleased to hear that any minor issues were addressed promptly.
Your kind words about being treated with respect and valued as a customer mean a great deal to us. Thank you for your recommendation — I’ll be sure to pass your feedback on to Lewis and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
Will was great throughout helping us find our new Qashqai, spending time explaining everything to us with no pushy sales. Thank you.
15 March 2026
Unprompted review
Excellent customer service
Excellent customer service, Mark made everything go so smoothly. He's the best salesman I've ever been involved with and believe me I've had plenty of experience with car salesmen over the years. Nothing was too much trouble for him. Definate 5 star
17 March 2026
Unprompted review
Reply from Chorley Group
Dear K.Farnworth,
Thank you for your fantastic review. I’m delighted to hear that Mark made everything run so smoothly and provided such outstanding service.
It’s especially great to know that, with all your experience, he stands out as the best you’ve dealt with — that really means a lot. I’ll be sure to pass your kind feedback on to him.
We truly appreciate your support.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Quality service from a very pleasant gent called Gareth.
May I just say from the minute I walked into the showroom I was greeted by Gareth who was busy with a customer but still found time to answer the questions I had. Then from there going forward 2 more visits and a car purchased. Nothing was a problem. Would recommend Gareth as a top guy and a pleasure to do business with. Thank you very much for making everything so easy and straightforward with our purchase for a new car.
21 February 2026
Unprompted review
Reply from Chorley Group
Dear Steve,
Thank you for your fantastic review. I’m delighted to hear that Gareth made such a positive impression from the moment you arrived and continued to provide excellent service throughout your visits.
It’s great to know he made the whole process easy and straightforward, and that nothing was too much trouble. Your recommendation means a lot, and I’ll be sure to pass your kind comments on to Gareth.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just purchased a Nissan Juke from…
Just purchased a Nissan Juke from Chorley, Bolton, Dawid was very helpful, informative and friendly, was given plenty of time to look around vehicle, and was given a long test drive to make sure the vehicle was the right choice for me , well informed of any extras I could go for and was not pushy in any way, I would highly recommend this dealership a pleasure to do business with
7 March 2026
Unprompted review
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