Easy to order, great range, lovely photos of stock, easy checkout options. Also dolls were well packaged and received in a timely manner. Price for the product was very fair.
Company replied
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See what reviewers are saying
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... See more
Company replied
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for... See more
Company replied
Looked exactly as shown . Came with lovely outfit with little extras. Arrived quickly with no issues at all. Great value for money . Would definitely buy again . Delighted with purchase
Company replied
Company details
Written by the company
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Contact info
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4.1
Great
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Chimidoll
Dear,
Thank you so much for your lovely review! We’re truly happy to hear that you love the doll – your support means the world to us.
If you have any questions in the future, please don’t hesitate to reach out to us.
Wishing you a wonderful day!
ChimiDoll Team
Reply from Chimidoll
Hi there,
Thank you so much for your kind words! We’re so happy to hear that you had a great delivery experience and felt well-informed throughout the process.
Your support means a lot to us, and we hope your new doll brings lots of joy and cuddles! 💖
Warm wishes,
ChimiDoll Team
The product looks nothing like the one…
The product looks nothing like the one you show on your adds is cheap looking
18 June 2025
Reply from Chimidoll
Hi there,
We’re sorry to hear that you’re not satisfied with your doll. At ChimiDoll, we take great care in the quality and design of our products, and we want every customer to be happy with their experience.
Please feel free to reach out to our support team with your order details — we’d love to better understand your concerns and help resolve this for you.
Thank you for sharing your thoughts with us.
Warm regards,
ChimiDoll Team
Toby doll
My grand daughter loves her new doll Toby. Very well made. Looks and feels like a real baby.
13 May 2025
Reply from Chimidoll
Thank you so much for your lovely feedback! 😊
We’re so happy to hear that your granddaughter loves Toby! It means the world to us to know that our doll brought such joy. Thank you for recognizing the craftsmanship and attention to detail—it truly inspires us to keep creating each baby with care and love. If you ever need anything or have any questions, please feel free to reach out to us anytime. 💖
Wishing you a beautiful day,
ChimiDoll
Packaging was well done but very slow…
Packaging was well done but very slow at arrival and was just left on my doorstep with no knock on my door
30 April 2025
Reply from Chimidoll
Dear,
We sincerely apologize for the delay. Due to international customs policies and recent trade issues, the clearance process has become much slower than before. We truly understand the inconvenience this may have caused and deeply appreciate your understanding and trust in us.
If you have any questions or need assistance in the future, please feel free to contact me at kaijensen@chimidoll.com.
With warmest regards,
ChimiDoll
Lovely doll
Lovely doll. We ordered one with sound and missed out but it was quickly rectified. My grand daughter loves her doll!
31 March 2025
Reply from Chimidoll
Thank you so much for your feedback!
We’re incredibly happy to hear that your granddaughter loves her doll — it truly means the world to us! 💖 If you ever need anything else, we’re always here to help.
ChimiDoll.
The dolls are adorable
The dolls are adorable, the shipping is the problem, really slow
11 December 2024
Reply from Chimidoll
Dear
Thank you for sharing your valuable feedback! We're so glad to hear that you love the dolls. We sincerely apologize for the shipping delay.
Due to the increased volume of orders and holiday-related logistics in the fourth quarter, shipping times were unfortunately longer than usual. We completely understand how frustrating this can be, and we truly appreciate your patience as we navigated these delays.
Please know that we’ve been in constant communication with our shipping partners, urging them to expedite deliveries as much as possible. We are grateful for your understanding and continued support throughout this process.
If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help!
Thank you once again for your trust, and we hope you and your new doll have a wonderful time together.
Warm regards,
ChimiDoll
Very helpful ordered 2 dolls sent…
Very helpful ordered 2 dolls sent messages as was worried they didn't come in time every message responded to very quickly thankyou great customer service would order again
7 December 2024
Reply from Chimidoll
Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with our customer service and that we could address your concerns promptly. Ensuring our customers have a smooth and positive experience is our top priority. 😊
We look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out anytime!
Best regards,
ChimiDoll
It did not arrive on time
It did not arrive on time. It was to be my daughter’s Christmas gift. She is 7. I still haven’t got it yet so I can’t even tell if we like it yet or not. She does know she has a gift coming late but this was all she ask for. Tracking isn’t even legit it seems bc it won’t tell me where it is. Also no one got back to us on that part 😞
10 December 2024
Reply from Chimidoll
Dear Customer,
First of all, thank you for your feedback, and we sincerely apologize for the delay in your order. Due to the high volume of shipments during the fourth quarter, delivery delays have occurred, and we completely understand your disappointment.
We are actively working with the logistics company to address this issue and prevent similar situations in the future. We will also ensure better communication and timely updates for our customers. Rest assured, we are doing our best to confirm the current location of your package and resolve this issue as soon as possible.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience and understanding. If you have any further questions, please feel free to contact us at kaijensen@chimidoll.com. We are here to assist you.
Wishing you and your family a joyful holiday season!
chimidoll
Reply from Chimidoll
Dear Customer,
Thank you so much for your wonderful review! We’re so happy to hear that your doll arrived on time and that you find it beautiful. Your satisfaction means the world to us, and we’re grateful for your support.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new doll, and we hope it brings endless joy!
Warm regards,
ChimiDoll Team
Took longer than expected and bought as…
Took longer than expected and bought as a present but u can see inside the box and don’t want to open the box either so not sure if it’s what was expected
5 December 2024
Reply from Chimidoll
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Due to the high volume of shipments during the fourth quarter, the delivery time for parcels may have been delayed. We understand the importance of your purchase as a gift, and we specially packaged your order to ensure it’s ready to delight. We hope it brings the surprise and joy you intended.
If you have any concerns or questions about the product, please feel free to reach out to us. We’re here to assist you and ensure you are completely satisfied.
Thank you for your patience and understanding. We hope you and the recipient enjoy this gift!
Warm regards,
ChimiDoll Customer Support Team
Never received my order
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for shipping, and when I emailed the company for help they responded pretty quickly. They were very helpful and understanding.
25 November 2024
Reply from Chimidoll
Dear ,
Thank you for your understanding and support of our work. Your feedback is very valuable to us. We are also very sorry that the courier refused to ship the package in the fourth quarter due to the large size of the package. We are well aware of the inconvenience this has caused you and have done our best to help resolve the problem.
We are very grateful for your patience and understanding. As we communicated in the email yesterday, we have decided to refund you the full amount of your order.
If you have any needs or need further assistance in the future, please feel free to contact us at kaijensen@chimidoll.com and we will serve you wholeheartedly.
Thank you again for your support and look forward to providing you with better service in the future!
Best wishes,
ChimiDoll
I have not received my package as yet…
I have not received my package as yet and it is a
xmas gift for a child. When will I receive it
25 November 2024
Reply from Chimidoll
Dear Pamela Freeman,
Thank you for your feedback. We are truly sorry that your shopping experience did not meet your expectations.
While processing your order, we noticed that the country listed on your shipping address was Austria, whereas it should have been Australia. Our shipping partner flagged this issue during the delivery process, and we attempted to contact you multiple times via email and SMS without receiving a response. Please note that certain email services, such as Microsoft's Hotmail or Lookout, may categorize our messages as spam.
To help resolve this issue, please review the shipping address provided in your order confirmation email and verify if it matches the correct information. For further assistance, kindly reach out to us at kaijensen@chimidoll.com, and we will promptly assist you in correcting the address and ensuring your order is processed successfully.
We sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to serving you better in the future. If you have any questions or need further assistance, please don’t hesitate to contact us.
Wishing you all the best,
ChimiDoll
Good Quality at a Great Price
This doll was very cute and good quality. It came with the clothes it was pictured in, which was awesome! I have gotten 2 other realistic babies for my daughter and this one was my favorite. The packaging was awesome! Already wrapped for Christmas with a cute card to go with it. It even came with a nook and bottle. So much more with this baby and at a great price!
17 November 2024
Reply from Chimidoll
Thank you for your kind review!
We are delighted that you and your daughter love the doll. We are always committed to providing high-quality products and services, and it truly makes us happy to see your satisfaction. We're glad that the packaging and the additional accessories surprised you. If you have any questions or need further assistance, please feel free to contact us anytime.
Once again, thank you for your support.
Wishing you and your family all the best!
ChimiDoll.
I bought a gorgeous baby from them they…
I bought a gorgeous baby from them they are d so helpful go out of there way to help in any way the can then I bought a other two babies this time I asked for hair the color the style I got excited waiting they came quickly both were just as I had asked for and much more I can't recommend this company highly enough if you are thinking about buying one do so you I can promise won't be disappointed
16 July 2024
Reply from Chimidoll
Dear
Thank you so much for your lovely review and for choosing Chimidoll! 🌟 We're thrilled to hear that you love your gorgeous baby dolls and that our team could assist you so well. We take great pride in ensuring our customers are happy and satisfied with their purchases.
It’s wonderful to know that your latest babies arrived quickly and met your expectations. Your continued support and kind words mean the world to us.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your beautiful dolls!
Warmest regards,
The Chimidoll Team
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