Chetwood Bank Reviews 

Recommended via a number of specialist investment sites, including Martin Lewis. Always near the top of the Best Buy list with respect to interest. The reason for not giving five star was the very rigid, no ‘Cooling Off’ period when the investment is made but so far after investing for over three years I have not had any worries in this respect.

The best interest rate around for a fixed saver with a quick and easy process to apply online

I would have given them 5stars as they have been very good, buut now they are using Hargreaves Landsdown and I don't understand it so I won't be using them any more,

Quick, courteous and got to the source of the problem with sound advice. Thanks a lot

What a great experience speaking with Rebecca. She made me laugh had plenty of time for me and answered all my questions. She’s an asset to Chetwood bank!

Dealing with Andy, at a very difficult time, was a breath of fresh air. He explained what he was able to do, and then did as he said - all in the timescales that he indicated. An excellent ambassador for the Bank. Oh thay more organisations had employees like him!

Andy went above and beyond to help me open an account when i had online glitches very helpful and patient.

Rebecca was really helpful and sorted out our issue and kept us informed throughout.

I recently contacted BetterBorrow and spoke to Matthew regarding an issue with incorrect information being reported on my credit file.

To be fair, the person I spoke to on the phone was helpful and made a genuine effort to assist. They took the time to understand the situation and even tried to contact the complaints team while I was on the call to help move things forward. That level of effort was appreciated.

However, despite their attempts, the issue itself remains unresolved. The incorrect data that has been supplied to Cabot Financial is still being reported, and as confirmed by Cabot, only BetterBorrow can correct this.

So while the frontline support experience was positive, the responsibility to investigate and fix the underlying data issue sits firmly with BetterBorrow. Given the impact this is having, I would hope this is now treated with urgency.

Rebecca was amazing, she managed to find an account number that I needed for tax purposes quickly and efficiently, I would definitely use the chat line again in the future. Thank you so much

i was able to spek to kren who ws brilliant helpfull kind and reasuring.

I telephoned for a Tax Certificate relating to the 2024-25 tax year and spoke to Karen who was very professional in the way she handled my inquiry. I received the required documentation by email within four hours. Efficient and first class service - Karen is a top gal. Thank you!

We had the need to ask a question about required information and the lady who dealt with our query on the phone was excellent. Karen had to call us back as my wife was not available and she did to the minute promised. She then had to call us back twice more due to us not having information available. Again we cannot stress how patient, personable and helpful she was.

Karen understood my query, was professional, efficient and pleasant and resolved my issue.

Karen dealt with my enquiry quickly and explained why I was having an issue.

i have just set up a new account and misspelled my name, its old age I think,
I telephoned Rebecca who changed it immediately and sent an email confirmation.
A little thing I know but all these little things add up

Very helpful customer service with Rebecca. Very helpful and answered any questions I had. Thank you so much

I was very pleased with the efficient assistance provided.
Thank you Abby!

Andy was a great help easy to chat with and patient. He was great