Chestertons Reviews 3,008

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and excellent communication skills, often singling out individuals for their exceptional service. People consistently report positive experiences with the company's service, noting its efficiency and the staff's readiness to address issues and keep them updated. The customer service is often described as outstanding, with prompt responses and a client-oriented approach. However, some customers also noted issues with the contact process, experiencing slow responses or difficulties reaching the same agent twice. A few people were dissatisfied with the handling of maintenance issues, reporting delays in resolution and a lack of proactive management, leading to stressful experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the efficiency,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the prompt, clear,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences, such as quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ms Christie N - Our Property Manager Christie has been a brilliant Property Manager for us. From the day one she has been extremely helpful, courteous and always ready to answer any problem presented... See more

Company replied

Rated 5 out of 5 stars

We have a contract with Chestertons in Kew to manage an apartment we own and let out. We recommend them as managing agents and we are very satisfied with the help and advice we have received to date... See more

Company replied

Rated 5 out of 5 stars

I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Pl... See more

Company replied

Rated 5 out of 5 stars

I'm with Chestertons since I moved to London and I like their client oriented approach and continiuing support. Special thanks to Jamie from Islington branch, who helped me to find an amazing apartme... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Arsida at Chestertons. From the very first viewing, she was professional, welcoming, and incredibly helpful. She went the extra mile to negotiate with the landlord on our behalf, securing a rent reduction and arranging for the removal of old furniture so we could bring our own. She made the referencing and contract process clear and stress-free, always responding promptly to our questions. If you’re looking for an agent who actually listens and delivers, I highly recommend Arsida!

6 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Pavel! We're thrilled to hear about your positive experience with Arsida. Our team strives to provide exceptional service, and it’s fantastic to know that she made the process smooth and enjoyable for you. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Shout Out to Dan!

We had the pleasure of working with Daniel Ofori to find our lovely new home. He was efficient, responsive and kind, and everything you need when looking to uproot your life. Thank you, Dan!

2 February 2026
Unprompted review
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Reply from Chestertons

We’re thrilled to hear about your positive experience with Daniel! It’s wonderful to know that his efficiency and kindness made your home search enjoyable. Welcome to your new home, and thank you for sharing your feedback!

Rated 5 out of 5 stars

Courteous and timely

Communications are courteous and timely. I feel that this is a well-oiled machine that can deal with any unexpected problems that come up, such as difficult tenants. I am about to starting using their management service following just letting in the last few years.

6 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Mark! We’re thrilled to hear you had a positive experience with our team. We pride ourselves on our communication and ability to handle challenges efficiently. We're excited to support you further with our management service!

Rated 5 out of 5 stars

Shelbee has always been so helpful in…

Shelbee has always been so helpful in dealing with any issues. She is professional and kind and easy to talk with when seeking advice. Thank you Shelbee for all your help.

2 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Ms. Debbie D Antonio, for your wonderful feedback! We're thrilled to hear that Shelbee has made such a positive impact. Our team strives to provide excellent service, and it’s great to know that you felt supported. We appreciate your kind words!

Rated 5 out of 5 stars

After 10 years of letting my flat…

After 10 years of letting my flat through Chestertons I have recently transferred to Chestertons managed service. Colette at Chestertons Islington has been my first contact under this service and I am impressed at her straight forward communication and reassurance that I am in capable hands.

5 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Tracy! We're thrilled to hear that Colette has made a positive impact with her straightforward communication. Your trust in our managed service means a lot to us, and we’re here to ensure you feel supported every step of the way.

Rated 5 out of 5 stars

Good job!

Chestertons has managed the property for many years, and to a large extent that takes some weight off my shoulders, so in my situation it's definitely worthwhile. They've done a good job, although it's not completely stress-free. If only!

5 February 2026
Unprompted review
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Reply from Chestertons

Thank you, M! We're glad to hear that our team has been able to ease some of your property management stress. We strive to provide the best service possible and appreciate your feedback. If there's anything specific we can improve, please let us know!

Rated 5 out of 5 stars

I have found fantastic responsiveness…

I have found fantastic responsiveness and great help from Shelbee Kelly, which means a lot to me when Chestertons is managing a property for me while I am overseas. Shelbee is always quick to respond, kind and practical.

5 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Emma! We're thrilled to hear about your positive experience with Shelbee. Providing excellent service, especially for clients overseas, is a priority for us. Your feedback means a lot, and we appreciate you taking the time to share it!

Rated 5 out of 5 stars

Matthew Russell - Diligent and Conscientious

Matthew Russell has been my property manager for over a year now and has been extremely diligent and conscientious in handling my affairs. He follows up on enquiries meticulously, even to the point of exploring more cost effective options for work activities. I feel very confident my interests are at the forefront in everything he does. Keep up the good work Chestertons.

4 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Philip & Alison! We’re thrilled to hear about your positive experience with Matthew. His dedication to our clients is truly unmatched, and we appreciate your kind words. Your confidence in our team means a lot to us. We’ll continue to strive for excellence!

Rated 5 out of 5 stars

Chestertons are the best

I'm with Chestertons since I moved to London and I like their client oriented approach and continiuing support.
Special thanks to Jamie from Islington branch, who helped me to find an amazing apartment and the best landlord ever! And to Orchid Ho for effective and smooth tenency renewal process who eased my nerves.

30 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Irina! We're thrilled to hear about your positive experience with our team. Jamie and Orchid are fantastic at what they do, and we're glad they could help make your transition smooth and stress-free. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Outstanding service and a Gem

Sincere appreciation Sharon at Chesterton.
She has consistently provided outstanding service what a pleasure to work with her . She has always been proactive and thoughtful, pushing to ensure that matters are handled professionally and timeously , while carefully balancing both the landlord’s expectations and the needs of the tenant.

Her ability to manage this relationship with professionalism, fairness, and genuine care has made a significant difference to my experience. She is responsive, dependable, and always approaches matters with a solution-oriented mindset.

Because of the consistently excellent outstanding service—particularly from Sharon I am very happy to proceed with the renewal of my tenancy. Chesterton has an absolute gem on their team.

2 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Thayanayagee, for your wonderful feedback! We're thrilled to hear about your positive experience with Sharon. Her dedication and professionalism truly make a difference. We're glad to have you with us for your tenancy renewal!

Rated 5 out of 5 stars

I have had the best of service from…

I have had the best of service from Staff a Chestertons: Amanda Goodman and Lavie Kim
Excellent support
They are immensely efficient kind and friendly.
Thank you so much

28 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Marili! We’re thrilled to hear about your positive experience with Amanda and Lavie. Our team strives to provide exceptional service, and your kind words motivate us to keep delivering. We appreciate your support!

Rated 5 out of 5 stars

Excellent support by Hannah

Excellent support by Hannah Al-Sayyah. Prompt, very friendly and professional.

26 January 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Michel! We're thrilled to hear that Hannah provided you with excellent support. Our team's dedication to professionalism and friendliness is what we strive for. Looking forward to assisting you again!

Rated 5 out of 5 stars

Excellent experience

Excellent experience.
Amanda Goodman has gone above and beyond for us throughout the entire process !

31 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Anika! We're thrilled to hear about your excellent experience and appreciate your kind words about Amanda. Our team is dedicated to providing top-notch service, and it's wonderful to know we met your expectations. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Amanda Goodman was so so helpful in…

Amanda Goodman was so so helpful in pushing through a complicated tenancy transfer process, appreciate it very much!!

30 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Olivia! We're thrilled to hear Amanda provided such great support during your tenancy transfer. Our team is dedicated to making the process as smooth as possible, and your feedback means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent service

I had excellent service from Loana Serban when I was inquiring about Property Licensing. She was very helpful and found the necessary information I required and where she did not know the answer she was open and honest about that

28 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Pamela! We’re thrilled to hear about your positive experience with Loana. Our team always strives to provide helpful and transparent service. If you have any more questions or need assistance in the future, we’re here for you!

Rated 5 out of 5 stars

Property Management

I’m not one to often write reviews and I’m not even a client of Chestertons, but I own property sharing space with one that’s managed by Stephanie Langton (Senior Property Manager). Stephanie’s unparalleled professionalism, responsiveness, efficiency and, above all, courtesy and understanding have all prompted me to write this review. Not only that, we’re now even thinking of using Chesterton’s property management services if it means having such proficient service! Fully recommend and absolutely appreciate.

29 January 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for your kind words! We're thrilled to hear about your positive experience with Stephanie and appreciate your recommendation. Our team is dedicated to providing exceptional service, and we look forward to potentially working with you in the future!

Rated 5 out of 5 stars

A very good range of properties, and very helpful staff.

A very good range of properties on offer in different parts of London, at reasonable rents.

We were looked after by Wes Mohammed, who was very helpful and friendly, and also responsive and patient. It was a pleasure being shown round the properties by him, and he was full of good ideas as to what might suit us.

23 January 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Peter! We're thrilled to hear that Wes provided you with such great service and helpful insights. Our team is dedicated to finding the right property for everyone, and it's wonderful to know you had a positive experience exploring our range.

Rated 5 out of 5 stars

Excellent service

Excellent service from Niema as always — renewals and communication are always on time, and any issues are dealt with quickly and efficiently. Prompt responses and a real focus on resolving things properly. Highly recommend working with her.

26 January 2026
Unprompted review
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Reply from Chestertons

Thank you, LB! We're thrilled to hear about your positive experience with Niema. Our team strives for prompt and effective communication, and it's great to know we're meeting your expectations. We appreciate your recommendation and look forward to continuing to provide excellent service!

Rated 5 out of 5 stars

Sharon Chattalis has been a great help

Sharon Chattalis has been a great help!
I had a sudden change to my personal life and Sharon was a great hand in helping me arrange the place I was in. Quick responses and great knowledge to assist me!

26 January 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thanks for your wonderful feedback, Sheldon! We're thrilled to hear that Sharon provided such excellent support during your transition. Our team is dedicated to making the process as smooth as possible, and it's great to know we hit the mark for you!

Rated 4 out of 5 stars

Service from staff members

I have had the best of service from staff at Chestertons: Hana Winklerova; Zosia Gray and latterly Lavie Kim.

They are immensely efficient and friendly, well informed and reply to my queries promptly. I am grateful to them for their assistance.

Gordon Ledbetter

1 January 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you, Gordon! We're thrilled to hear about your positive experience with Hana, Zosia, and Lavie. Our team strives for efficiency and friendliness, and it’s great to know they made a difference for you. We appreciate your feedback and look forward to assisting you again!

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