Chess Reviews 

Alvin was so helpful, professional and friendly - he patiently walked me through the process. Thanks for this level of support.

Every time we work with Chess, we’re greeted with a positive attitude and get exactly the results we’re hoping for. They respond quickly to the occasional issue and explain what I’m trying to convey in clear, simple terms. Thanks to Laura Bacon for reaching out to ensure our requirements are being met.

Originally, we were with NBC, a truly brilliant company; unfortunately, they sold out to this company, Chess ICT. So many faults in the system that they never admit to. They've lost all our clients on our phones' Contacts list - changed the on-hold message without us knowing, leading clients who are on hold to think they are calling a taxi service. The portal does not work as it never recognises your email or user details. Tried to explain this when they keep sending demands for money ( how can we pay if your stupid portal doesn't let us in?) Jack from Chess ICT keeps setting up "tickets" but will not help until the bill is paid ( let us into the portal to let us pay it, and then it will be done, you clowns). Very unhelpful staff, no common sense, and the "live chat bot" is beyond useless. Forgot password function sends you a code to your email, then says it doesn't recognise the email. Seriously??. Sort it out before you send another demand for money, and learn what customer support actually means

Extremely responsive, solved mobile phone issue with provider in minimum time.

Danielle was so helpful, she take the hassle and stress out of sorting new phones, deals and contracts out, excellent service.

Kerryanne from Chess telecom completed our renewed contract today in a very straight forward and simple to understand way top marks

Many Thanks Mark

10 out of 10 customers service x

I clicked on the 5th star due to the attention provide by Sanah Dharma. She was a tremendous help and explained everything very well

One of the worse firm i am dealing with. Im loosing business Bcz of their unprofessional behaviour. Moved to digital line but not been advised what to do untill I got disconnected. Took them one week to order one adopter.dont know when it will arrive. Very stressful

Im going to make this short as it could take me weeks to write my whole Business experience with chess Telecom . We paid for services that never worked. When advised we needed an upgrade to achieve coverage promised , they unknowingly tied us into a new 6 year contract . Services paid for still didn't give us sufficient coverage so we cancelled contract after 8 Years of paying on time. We signed up with a new supplier thinking our cancellation of contract to be approx £1K for original contract signed for ... to be in complete shock when a bill arrive for cancellation of contract in excess of £6K !!!!!! This figure enough to close down a small Business. We fought it for nearly a Year to the point it nearly mentally broke myself and my store Manager. In fact i did subsequently end up in hospital with an FND. DO NOT USE THIS COMPANY .. THEY HAVE NO CUSTOMER SERVICE SKILLS. THEY DO NOT PROVIDE WHAT THEY PROMISE. THEN NEARLY RUIN YOUR BUSINESS IN CHARGES FOR SERVICES THEY CANNOT FULLFILL. I hope all of you at Chess that caused us so much pain read this and learn from your crucifying mistakes and are sorry for the upset you caused and the illness you instigated.

Helpful, good advice, and very easy to contact.

Great Service.
Chess have organised the pricing for our company with great speed and pricing was excellent. Andy Rushton was great with the many different requests. Would recommend Andy to sort out your contracts.

I’ve had the pleasure of working with Mr. Gareth Roper, and I can confidently say that he delivers an exceptional level of professionalism and customer service.

Michael Fenton was very helpful
He ensured my new laptop was up and running and it was a seamless transition from old to new

Great customer service, professional knowledge shared and ultimately had our issue resolved well within 24 hours - fantastic response and team, would highly recommend.

Been with Chess for a member of years. They support us with both office telephony systems and mobiles. Service has been great. Our Account Manager, Gareth, is always accessible and able to help. Would recommend.

A pleasure to deal with a supplier that responds to the fluctuating needs of its customers

There's always someone at the end of the phone, happy to help and solve all problems when we have them. We've been with chess many years now and will continue to do so for many more.

Prompt helpful service. Michael Fenton called and talked me through everything clearly so that we were able to resolve the issue

Always feel looked after with Gareth. Nothing is too much trouble and he's always keen to get me the best deal.