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Chelsea Supplies Reviews 

3,237
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting their aesthetic appeal and solid construction. Many found the ordering process straightforward and appreciated the efficient service, with numerous positive remarks about quick delivery and helpful, polite drivers who often went the extra mile. However, some customers also noted issues with delivery, experiencing delays, missed appointments, or changes to scheduled dates. Additionally, a few other people also felt that customer service could be unresponsive, particularly when dealing with order discrepancies, refunds, or product issues.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Consumers find service to be positive, with many reviewers describing it as seamless, great, and excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

From easy ordering , to deliver, driver was polite and helped us unload everything. Installation was as easy as it looked with 3 panels fitted into existing concrete posts with the aluminium inserts i... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied



Company details

  1. Radiator Shop
  2. Fence Supply Store
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Landscaping Supply Store

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

Promotion box for Chelsea Supplies

Summer Sale: Save Up To 60%

Designer radiators, fencing & decking. Shop our biggest summer sale.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,237)

1,220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication was great knew exactly…

Communication was great knew exactly when they wold arrive. Delivery guy was friendly and professional.
Very pleased with the company's style and price. Highly recommended.

21 May 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Julie,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Veronica,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent value

Excellent value, service, and delivery was perfect

3 June 2026
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Reply from Chelsea Supplies

Dear Adrian,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Service absolutely brilliant!!

Service absolutely brilliant!!
Staff very friendly and helpful and fast delivery.
I will order from Chelsea again
Thank you Chelsea 😊🙏

20 May 2026
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Reply from Chelsea Supplies

Dear Marianne,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

The radiators look lovely

The radiators look lovely - in the box! . Not fitted yet so can’t comment on fitting or effectiveness. Delivery was efficient and I was kept updated.

10 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

I got what I ordered within 2 days

I got what I ordered within 2 days.
Perfect goods delivered by a very polite delivery guy.
Proffessional and easy

3 June 2026
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Reply from Chelsea Supplies

Dear Teresa,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great Service

Great variety, competitive pricing, good communication & delivery was swift. I will use again & recommend them to anyone

2 June 2026
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Reply from Chelsea Supplies

Dear Sharon,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great radiators

Great radiators
3rd lot we have ordered, delivery on time and communication ☺️

1 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Milan radiators

Bought two Milan radiators a while ago and have been waiting for plumber to install them. They have been fitted now and I am over the moon with them, they look amazing and are so
Much more efficient than my old
Radiators, they have changed the look of my lounge. Very pleased with the service,
were delivered quickly and they are very very good quality, our plumber recommended Chelsea supplies as he uses them all the time and I would
Highly recommend

9 April 2026
Unprompted review
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Reply from Chelsea Supplies

Hi Wendy,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

customer service

Excellent customer service

1 June 2026
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Reply from Chelsea Supplies

Dear Suzanne,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick response regarding return query. Also visited shop in Bradford and very helpful. Great service from start to finish

1 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start. Very competitive prices, speedy delivery and excellent comunication including texts, email and telephone call before delivery. Delivery driver was very pleasent and respected our property.
Can highly recommend

8 June 2026
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Reply from Chelsea Supplies

Dear Peter,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

The radiator I ordered was delivered in…

The radiator I ordered was delivered in two days. I ordered the wrong valves, which I sent back with the delivery man. I advise the company of this and requested a refund, which was issued two weeks later.

17 May 2026
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Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 4‑star review — we truly appreciate you taking the time to share your experience.

We’re delighted to hear that you’re happy with the service you received. Feedback like yours means a great deal to us and helps us continue delivering the best possible experience for our customers.

If there’s ever anything else you need, please feel free to reach out and our team will be more than happy to help.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Denis,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

The ordering process was simple enough

The ordering process was simple enough. I was communicated with advising that the delivery would be on X day at XYZ time, with a telephone call 1hr before delivery. The day of delivery I received a phone call from the driver advising they were outside. I had left work early to be at home for the delivery, I was two train journeys away and received the phone call two stops into my first train journey home. Most inconvenient (didn't receive that 1hr phone call and they were early). However, I am and was lucky enough to have a family member who lives close enough to pop round and let the delivery driver in to deliver my purchase. According to my aunt, the driver was polite. The radiator is as described, the colour is just as I hoped, and from what I understand was easy to install (contractor did this). Due to the location and existing build I was unable to use the Pipe & Sleeve Kit purchased so will need to purchase some Anthracite Grey paint. The radiator is lovely and although I think a little big for my bathroom I am happy with my purchase. All in all, I would purchase from this shop again, I would just work from home on the day of delivery.

NB: It sounds like I am complaining that they were early and I guess I am, but only because I wasn't home and feared that I might not get my order that day as the shop is based in Bolton, I am in London. Bit of track for a redelivery.

26 May 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Chantel,

Thank you for your 4‑star review — we really appreciate you taking the time to share your experience.

We’re pleased to hear that the ordering process was simple, though we’re sorry to learn the delivery wasn’t as convenient as you’d hoped.

Your feedback is genuinely helpful, and we’ll be reviewing this with our delivery team to see where improvements can be made.

If there’s anything else we can help with, please feel free to get in touch.

Kind regards,
Chelsea Supplies

Rated 5 out of 5 stars

Looks great in my new fancy bathroom

Looks great in my new fancy bathroom, easy to install, cocieled brackets and just looks great

28 January 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the products received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great quality

Easy to order, samples helped us chose , helpful staff and the product quality was excellent .
Thank you we will recommend .

14 May 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

Great radiators at a very good price

Great radiators at a very good price. The small let down was the communication on the delivery. I had to call twice to get information about delivery. So for this why I have scored 4 stars.

27 May 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Teresa,

Thank you so much for your wonderful 4‑star review — we truly appreciate you taking the time to share your experience.

We’re delighted to hear that you’re happy with the products
you received. Feedback like yours means a great deal to us and helps us continue delivering the best possible experience for our customers.

If there’s ever anything else you need, please feel free to reach out and our team will be more than happy to help.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Would Hghly Recommend Chelsea Radiators

Great customer service, delivered on time with the company van with a helpful driver
Lovely good quality black column radiator
In the process of ordering more radiators for the house
Would highly recommend this company

28 May 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Clare,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, radiator looks good not been installed yet

29 May 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Hazel,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

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