Chelsea Supplies Reviews 2,844

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient ordering process and the high quality of the products, including radiators and valves, often highlighting their appealing design and excellent functionality. Many consumers are particularly impressed with the prompt and reliable delivery service, noting that items often arrive sooner than expected, with drivers providing updates and assistance. However, some customers also noted issues with after-sales service, specifically regarding product defects like paint or powder coating problems, where they felt their concerns were not adequately addressed. A few other people also felt that communication about delivery dates could be improved, and there were isolated incidents of incorrect items being sent or difficulties with returns due to packaging damage.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding craftsmanship,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and fantastic service,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Based on these reviews

Rated 5 out of 5 stars

A really sound company to deal with, from the ordering process right through to delivery. The radiator and valves are of great quality and look superb now fitted. The delivery time stated 12.40 in the... See more

Company replied

Rated 5 out of 5 stars

Found this company online. Lived the look of the black radiators a bit of a style. Our living room is getting totally renovated so we chose Nirvana horizontal radiator and decided on the same design f... See more

Company replied

Rated 5 out of 5 stars

Ordered a mirrored radiator from Chelsea Supplies. The price was very competative to other suppliers and came with a 20 year gaurantee. Easy to order and delivered sooner than stated by a really nice... See more

Company replied

Rated 5 out of 5 stars

Really interesting design for a radiator, we wanted something out of the ordinary for our craftin room. This radiator really fits the bill. Delivery was on time and the driver kept me up to date on... See more

Company replied


Company details

  1. Radiator Shop

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Towel Rails, Designer Composite Fencing, and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

White Radiator/ and valves

White Radiator/ and valves

Being Pensioners price plays a big part of our buying, Chelsea were by far the cheapest, their website made everything quick and easy, delivery was super fast have yet to unbox the radiator yet as waiting for Gasman to come and fit, thoroughly recommend them to anyone

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Price of radiator and value was excellent as was the service and communication for delivery. Arrived on the date given and before the time given, by a very helpful driver.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I love all my radiators I've had mirror…

I love all my radiators I've had mirror and designer one excellent delivery service .

9 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Tina,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent service ,lovely radiator.

Excellent service ,lovely radiator.

1 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Angela,,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Mirrored radiator

Ordered a mirrored radiator from these found very reasonably priced and great delivery service would recommend them to anyone hope to do business with them again

10 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Timothy,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

New radiators

Great product and fast delivery

16 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Harris,,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great price, I would certainly use again

17 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Barry,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

A really sound company to deal with

A really sound company to deal with, from the ordering process right through to delivery. The radiator and valves are of great quality and look superb now fitted. The delivery time stated 12.40 in the email received prior to despatch and they were basically spot on time, it's unbelievable that some larger more well know companies can only tell you that they will arrive sometime in the given day. I am really pleased with the products, delivery and just great customer service. Its a rare thing nowadays 👌

10 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Mark,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent radiators

Excellent radiators. Well made and look good.
Website was easy to use along with a wide choice of payment methods.
Delivery was prompt. I was given a date and time of delivery and they arrived right on time. Very impressed with the service.
Was ordered and delivered within five days. Very pleased

17 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Micheal,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fantastic staff very helpful

Fantastic staff very helpful
Excellent quality goods
Delivery staff fantastic very helpful
All in all super company to deal with

17 April 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Nigel,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great quality and appearance.

Great quality and appearance.

18 February 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Kristina,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the product you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Brilliant products & easy to fit they…

Brilliant products & easy to fit they look fantastic

30 March 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear William Prentice,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the product you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great experience

My order was delivered in two days perfectly packed and arrived within 5 minutes of the eta

12 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Jayne,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

Delivered very quick and on time…

Delivered very quick and on time (although a little early in the morning!). I was kept informed what was happening all along the way to delivery.

27 March 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Alan,

Thank you so much for your wonderful 4-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent products

Excellent products, beautiful design on the 2 very different radiators I chose for different rooms. Prompt delivery. Hassle free.

Highly recommend

7 March 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Debbie,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent service

Excellent service and great range of products

10 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Shikha,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Sample of composite fencing

From star to finish it was very simple and received samples in nice presentable box.

9 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 3 out of 5 stars

Had an email to say I would receive a…

Had an email to say I would receive a call 20 mins before the delivery. This was then confirmed the day before when I was contacted by the company, again stating I would receive a call 15t to 20 mins before the delivery. This did not happen and the driver said this was not the policy????

9 April 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Wayne,

Thank you for your review. We’re sorry to hear about the confusion regarding your delivery notification. You were advised that you would receive a call 15–20 minutes before arrival, and we understand how disappointing it was when this did not happen.

We have checked our records and cannot find any instance of this issue being raised with us directly. If you could contact our customer service team, we would be happy to look into this further and clarify the correct procedure with the courier.

Thank you,
Chelsea Supplies

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look