Terrible customer service
I purchased the Gatsby shoes for an event that got canceled. The shoes are unworn but Chelsea Crew refused my return. Horrible customer service ensures that I will never return.
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I purchased the Gatsby shoes for an event that got canceled. The shoes are unworn but Chelsea Crew refused my return. Horrible customer service ensures that I will never return.
Such elegant selections! The quality definitely holds up over the years and I love the unique collection. Most of my shoes have been from this brand.
I couldn't find any reviews of this company, so I knew I was taking a risk in ordering. I purchased 3 pairs of shoes, all of which fit. The quality is mid range, but I think that they'll hold up really nicely. Very nice selection of both vintage inspired and contemporary. I plan to order again.
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