Pay less than the price of a coffee for peace of mind and to find out if the phone you are paying on ebay, (in my case £700), is clean, not stolen, and most of all not tied to a contract that someone... See more
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See what reviewers are saying
I previously wrote a bad review (mostly out of anger due to sky twisting things) I’ve now received a lot of help from Checkmend to try and resolve an issue that nobody else has been willing to h... See more
Sent my phone to one of the well known UK recyclers only to receive an email that this company had flagged it as stolen. Got the report from Checkmend which showed an Asset Watch so I followed this up... See more
Fast, first search is free, very detailed report on what has been checked and what is the result of each individual check
Company details
Written by the company
CheckMEND is a service that helps the public and traders to avoid buying stolen property. We prevent over £35m per month of stolen property from being traded. Consumers are always at risk when buying used or refurbished property; a CheckMEND search before you buy can help you avoid a nasty surprise later. A CheckMEND report will alert whoever performed the search (retailers, corporations, insurers, police or members of the public) to the item’s history and status. You may purchase a used item that works for months or years, but when you try to sell it to a responsible trader, their check with us shows it was stolen before you bought it. This proactive crime prevention doesn’t always make us popular, but it does mean we’re doing the right thing. In the unlikely event that a record reported to us is incorrect, we provide full support to resolve it with the provider. Please, don’t leave a bad review because you didn’t like a result over which we have no influence. If you engage with our support team, we will always try to help.
Contact info
Watermoor Point, Watermoor Road, GL7 1LF, Cirencester, United Kingdom
- support@checkmend.com
- checkmend.com
4.5
Excellent
243 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply pleasing!
It was easy to register and account. And navigation on the site was easy to understand and yield quick results.
21 March 2025
Unprompted review
Reply from CheckMEND
Hi Rachael,
Thank you for taking the time to provide feedback.
We're glad you found the service useful.
Kind regards,
CheckMEND Support
Great info works great and fast…
Great info works great and fast results. Also sends a report to email detailed.
13 March 2025
Unprompted review
Reply from CheckMEND
Hi Dillon,
Thank you for taking the time to provide feedback.
We're glad you found the service useful.
Kind regards,
CheckMEND Support
Easy to sign up
Easy to sign up, report was quick and easy to read and understand.
15 January 2025
Unprompted review
Reply from CheckMEND
Hi Robyn,
Thank you for taking the time to provide feedback.
We're glad you found the service easy to use..
Kind regards,
CheckMEND Support
Having been caught out before buying an…
Having been caught out before buying an iPad without checking I strongly urge anyone buying an item whether it be privately or otherwise to get the device checked before purchasing,a low price for peace of mind,this company are excellent.
27 April 2024
Unprompted review
Reply from CheckMEND
Hi Tommy,
Thank you for taking the time to provide feedback.
We're glad you found the service useful.
Kind regards,
CheckMEND Support
Do not trust
Do not trust.
Sold my phone to mazuma and they said the phone was reported stolen to police. You cannot phone these cowboys to correct this and when I called the police they have no record of it being reported as stolen.
I also question the legitimacy of the trust pilot rating they have. I am no mathematician but if said company had 80% 5 star reviews and 20% 1 star then naturally their reviews would be 4 star, yet they have only 69% 5 star 20% 1 star and some in between so this rating should be 3 point something rating and another case of trust pilot allowing criminals to hide behind this site as being trustworthy when they really aren’t
3 December 2024
Unprompted review
Reply from CheckMEND
Hi Kane, you can contact our support team via support@checkmend.com anytime and they will investigate the situation for you.
Kind regards,
CheckMEND Support
Fast and accurate service.
1 December 2024
Unprompted review
Reply from CheckMEND
Hi Dayo,
Thank you for taking the time to provide feedback.
We're glad you found the service fast and accurate to use.
Kind regards,
CheckMEND Support
Everything worked well
Everything worked well. No problems.
Thank you.
9 November 2024
Unprompted review
Reply from CheckMEND
Hi,
Thank you for taking the time to provide feedback. We're glad you found the system worked well.
Kind regards,
CheckMEND Support
Phone Fraudulently Reported as Stolen – Need Resolution
Unfortunately, I have to agree with the other reviewers—this appears to be a scam. I was attempting to trade in my phone at the Apple Store when I was informed that it has been flagged as stolen/lost by CheckMEND, which is preventing the trade-in.
I contacted CheckMEND, I have proof of purchase, the box, and the phone itself, but they were unhelpful and sent me around in circles. This situation is causing significant stress for me.
I purchased this phone directly from the official Apple Store, not from a third-party or questionable source.
This phone has never been reported as lost or stolen, and I believe there is an error with the IMEI number.
Who gives CheckMEND the authority to mark my phone as stolen when I’m the original owner with proof of purchase that includes all my details? This seems to be either a serious error with the IMEI or a fraudulent claim, and I need this resolved as soon as possible.
9 October 2024
Unprompted review
Reply from CheckMEND
Hi Marcus,
I'm sorry this has been a stressful situation for you but CheckMend doesn't create block records nor do we have any authority to add or remove them so please be assured it didn't come from us.
The Apple store may have referred the situation to us to look into so we can find out where the block came from. The block would have been done by another company, typically an network operator.
Please send your name and contact details to support@checkmend.com and we will look into this for you.
Kind regards,
CheckMEND Support
It does exactly what is says…
It does exactly what is says… and does it thoroughly & clearly. Recommended 😊
9 October 2024
Unprompted review
Reply from CheckMEND
Hi Ben,
Thank you for taking the time to provide feedback.
We're glad you found the service easy to use and that you would recommend CheckMend to others looking to get a device history check.
Kind regards,
CheckMEND Support
Fast easy reply
21 September 2024
Unprompted review
Reply from CheckMEND
Hi Christopher,
Thank you for taking the time to provide feedback. We're glad you found the service easy to use and the information you requested was supplied quickly.
Kind regards,
CheckMEND Support
A straightforward and simple way to…
A straightforward and simple way to check phone history or ID
26 August 2024
Unprompted review
Reply from CheckMEND
Hi Robert,
Thank you for taking the time to provide feedback. We're glad you found the system straight forward and simple to use.
CheckMend is indeed an easy way to check the history of any device.
Kind regards,
CheckMEND Support
Fast and efficient service for peace of…
Fast and efficient service for peace of mind.
19 August 2024
Unprompted review
Reply from CheckMEND
Hi David,
Thank you for taking the time to provide feedback. We're glad you found the system worked well for you and provided peace of mind.
Kind regards,
CheckMEND Support
Proved phone was stolen
CheckMend allowed me to prove I had been sold a stolen phone by an eBay seller.
10 August 2024
Unprompted review
Reply from CheckMEND
Hi Brian
Thanks for leaving your review.
It's good to know that the CheckMEND service gave you the information you needed to prove the phone was stolen and get your money back.
Kind regards,
CheckMEND Support
Saved me twice from buying a blocked…
Saved me twice from buying a blocked phone from Asian scammers
28 July 2024
Unprompted review
Reply from CheckMEND
Hi Rickj,
You're absolutely right—there are unfortunately scammers out there who are eager to take advantage of unsuspecting buyers and sellers. That's why it's crucial to thoroughly check any second-hand device before making a transaction.
We're glad to hear that CheckMEND provided you with the necessary information to avoid becoming a victim of unscrupulous sellers.
Kind regards,
CheckMEND Support
Perfect site
Perfect site. Thanks CheckMEND I realized that camera what I bought on eBay has been reported as stolen and I could send it back without problems to a seller. This seller bought it also from another seller and thanks CheckMEND he could send it back.
Really very good site!
21 June 2024
Unprompted review
Reply from CheckMEND
Hi Monika,
There are indeed some unscrupulous sellers and that's why always best practice to perform check on a second-hand device prior to buying or selling.
It's good to know that the CheckMEND service gave you the information you needed to help both yourself, and the seller you bought it from, to get your money back.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Leewayne,
Thank you for taking the time to provide feedback. We're glad you found the system worked well.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Wasn't Me,
Thank you for taking the time to provide feedback. We're glad you had a great experience using the system.
Kind regards,
CheckMEND Support
Good instructions
Good instructions. Information instant.
A very useful company to get information before buying a phone.
2 June 2024
Unprompted review
Reply from CheckMEND
Hi Alan,
Thank you for taking the time to provide feedback. We're glad you found the service gave good instructions and the information you requested was instant.
Kind regards,
CheckMEND Support
Fast and convenient service for…
Fast and convenient service for checking FMIP activation
30 May 2024
Unprompted review
Reply from CheckMEND
Hi Adrian,
Thank you for taking the time to provide your feedback. We are glad you found it convenient for checking FMIP activation.
Kind regards,
CheckMEND Support
I would recommend
Very fast results and friendly services. The furst check is free and the rest you need to pay but its worth it
17 May 2024
Unprompted review
Reply from CheckMEND
Hi,
Thank you for taking the time to provide a review and your positive feedback on the service.
Kind regards,
CheckMEND Support
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