Cheapest Liquor Reviews 

108
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with communication, frequently receiving no response to emails or support tickets, and noted the absence of a direct phone number. Orders often experienced substantial delays or never arrived, with delivery times being consistently misrepresented. People also found that products advertised were frequently out of stock after purchase, leading to further frustration. However, some customers also noted prompt delivery and found the ordering process easy, with a few even receiving their items very quickly. A few reviewers also mentioned good email communication and instances where issues were eventually resolved, sometimes with an apology gift or refund.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and non-delivery of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant frustration... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a complete lack of... See more

Customer communications

Customers consistently note negative experiences with contact, primarily due to the absence of a contact... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, with many customers reporting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 2 out of 5 stars

I am not sure if the company is 100% legit, it has no phone number or address on the website. I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received... See more

Rated 1 out of 5 stars

Once again, another online service provider that doesn’t know its arse from its elbow. Why is it so difficult to update your website when stock is unavailable OR for that matter, update your customer... See more

Rated 1 out of 5 stars

I paid Cheapest Liquor $948 for a case of Verve Champagne (order 18010) on 11/6/26 for my mother-in-law’s 80th birthday. After missing their 2-3 day delivery promise, and ignoring several emails, they... See more



Contact info

2.0

Poor

TrustScore 2 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 month

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2.0

All reviews

(108)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service!

Amazing!
This would have to be the fastest purchase and delivery I’ve ever done. No sooner had I ordered it, it was on my doorstep.
Incredible service and highly recommended!
Thanks guys!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great efficient customer service

Great efficient customer service. Smooth transaction. Very easy to deal with.

30 January 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Jess,

Love to hear this — thank you! We’re so glad everything was smooth and easy for you. Your feedback really makes our day, and we look forward to helping you again next time 🍷

-Cheapest Liquor Team!

Rated 1 out of 5 stars

Useless service, avoid

As many other reviewers have stated, this website simply does not deliver anything they have to offer. I made an order, waited two weeks and never received any communication from them. I've asked for a refund, but have still heard nothing from them. Don't spend money here.

29 January 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Sumi, we’re really sorry to hear about your experience and that this has been your takeaway.

We’ve tried to locate the order related to this review but haven’t been able to match it to any order or customer details in our system. We genuinely want to look into this and make things right for you.

Please email us at [support@cheapestliquor.com.au] with your order number or any details you have, and we’ll follow this up as a priority.

-Cheapest Liquor Team!

Rated 5 out of 5 stars

Very competitive pricing and quick…

Very competitive pricing and quick delivery!

28 January 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

That’s exactly what we’re here for :)
Thanks so much for the kind words — glad you’re enjoying the pricing and speedy delivery!

-Cheapest Liquor Team!

Rated 5 out of 5 stars

Very satisfied customer…I’ve just placed my 7th order

I’ve just placed my 7th order with Cheapest Liquor so thought I’d share my experiences so far.
My first order had a few minor issues with delivery times however since then and with every other order it has been smooth sailing with excellent service. I have had exceptional customer service from Kim in customer support who has facilitated order changes and even batched multiple orders together for me to provide savings on delivery costs. I find their pricing to be competitive in most cases with an impressive and varied selection available. One of the only improvements for this company model would be to provide a telephone service for customer service issues (if at all experienced), as the email process can be time consuming.
With that said, I have loved my dealings with these guys and would definitely recommend using Cheapest Liquor for your purchases.
Dave

20 January 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Thanks so much, Dave! Ten orders in and still coming back — we must be doing something right 😉
We really appreciate your kind words, your honest feedback, and your continued support. Always happy to help make things easy (and save you a few delivery dollars along the way).

-Cheapest Liquor Team!

Rated 1 out of 5 stars

An awful experience

An awful experience. Promised 1-2 days delivery, I chased for weeks. After no response I wrote a bad review and only then did they finally contact and offer to refund. Two months later and I am still waiting for my $270.
Do not give these people your time or money.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Outright scammers

Outright scammers. They take your money with no intention of delivering and then lie about refunds. Refunds only happen if you relentlessly chase them and demand transfer receipts—if at all. Avoid at all costs.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

The service is truly above average

The service is truly above average
The customer service team (Kim) couldn’t helped me enough
Friendly , very professional and was right on top of everything. Nothing was too much trouble. I had a question. If she never knew the answer she got back to me within 10 to 15 minutes. Email communication absolutely brilliant delivery on time professional followed every step of my instructions could not recommend this company enough. I would definitely be using them again.
And even this being the most busiest time of year nothing was too much for them 10 out of 10

23 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS RETAILER AT ALL COSTS

AVOID THIS RETAILER AT ALL COSTS
Absolutely disgusting operator with a proven track record to take your money with zero intention of delivering (read other reviews) Clearly fake advertising on what’s available and grossly misleading delivery times (if they even do that at all). Should be shut down.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!!! Total SCAM!!!!

Don't trust this company, everything on their website is a lie and a scam!!! They claim 1-2day delivery, not a chance!!!! 4 days after my order was placed it hasn't even been picked or processed. I contacted them to follow up on my order and was told it was scheduled for delivery the next day. They told me I would receive a text in the morning to tell when to expect my delivery. Another lie!!! By 11am I still hadn't received a text. I contacted them again through their website, but this time they ignored my message. I tried again throughout the day pleading with them for some kind of a response. They also claim to have 24/7 support!!! When I checked my bank statement there was a phone number for Cheapest Liquor. Of course the number has been disconnected. I think I've been completely scammed. I will now need to try to get this transaction reversed through my bank. I will also contact Australian Consumer Affairs. Avoid this company at all costs!!!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Ordered wine in August, never heard anything. Followed up and was told there was an issue with their supplier and should be coming soon. This went on for the next 2 months with me having to chase/follow up every time. All the while the items were still showing as 'in stock' online and were able to be ordered.
End of October i got notified i was refunded even though I had constantly stated I wanted the products. I was not warned nor told of this. Noted once again item was still 'in stock' online.
Next week noticed the price of the stock had increased from the $68 i paid to $102 per unit.
Pure bait advertising and will be reporting to Consumer Affairs

Ps now noted all these 5 star bot reviews on this site to try improve their rating. Appalling business practices. Will be found out soon enough and no doubt winding up soon

30 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Laura,

I appreciate you taking the time to share this, but the details here don’t line up with how our system operates, so I’d like to look into this properly for you. Can you please provide your order number? Once we have that, we can review the full history and see exactly what happened.

We certainly don’t remove orders without notice, and we don’t mark items as in stock unless they genuinely are. We want to get to the bottom of this, but we need the order number to verify the situation and resolve it for you.

Rated 5 out of 5 stars

Very happy

I have been purchasing from Cheapest Liquor for all my business gifting needs for a couple of years now. The process is so seamless, delivery is fast and the pricing always the best in the market. Very happy.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

10 week delivery time

I ordered 36 bottles costing over $1500 on 12th August and recieved them on 24th October (although was sent 9 bottles after 6 weeks). How can a company accept an order for stock they obviously do not have.

24 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

We’re truly sorry for the experience you had Sarah — we understand how frustrating the delay must have been, and this isn’t the standard we aim to deliver. Unfortunately, the product you ordered went on unexpected backorder with the supplier, which was out of our control. Throughout the process, our team kept in contact and offered several options, including a full refund, alternative products, or keeping the order open. You insisted on waiting for the original stock, and we respected that choice.

To help make up for the delay, we issued a partial refund and provided a gift voucher as a gesture of goodwill. Your full order was delivered once the stock finally arrived. After your review was posted, our team again reached out personally to apologise and offer further assistance and compensation.

We completely understand your disappointment, and we’re very sorry this situation wasn’t resolved in a way that left you feeling satisfied.

Rated 1 out of 5 stars

DON'T ORDER FROM THIS COMPANY!

I wish I had read these reviews before I ordered. They LIE about delivery times and make ZERO contact when you enquire about what is going on. I have since requested a refund - sill no communication. Dreadful company, will be reporting them to Consumer Affairs.

30 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Amanda,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the way this was handled. We were dealing with a very high volume of deliveries at the time, which caused delays, but that is no excuse for the lack of communication you experienced.

I can see your order was eventually delivered after a few days’ delay, and I understand how frustrating that would have been. Our team did send through an apology email, but we didn’t receive a response, and I’m sorry if that added to the frustration.

We truly regret how this turned out and appreciate you raising it, as feedback like this helps us improve.

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