PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, understanding, and helpful nature, often going above and beyond to assist. The customer service is frequently described as exceptional, with many appreciating quick responses and a professional approach. Reviewers find the overall service brilliant, reliable, and easy to set up, making interactions pleasant and efficient. Reviewers also highlight the excellent value for money, noting significantly cheaper calls and affordable rates compared to other providers. This cost-effectiveness allows people to stay connected without financial strain. Many appreciate the flexibility and consistent, problem-free service, making it a highly recommended choice for its reliability and positive impact.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, warm, efficient, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as brilliant, reliable, and... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being helpful,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Customers had positive experiences with price, finding the rates affordable and the service cheap compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more

Rated 5 out of 5 stars

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one. When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and ma... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(214)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wouldn’t have been able to manage the…

Wouldn’t have been able to manage the landline prices without them ! Clear concise customer service and I cannot express my happiness with their check ins - I’m quite forgetful so I’m grateful. My partner Still has a few years to go so they will be right in my pocket for some years to come !

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Its a good service and the staff are very professional and helpful and do everything they can to make sure I can stay connected even through no fault of their own. Would definitely recommend this service.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and flexible so reliable

Such a brilliant service my partner has told me to leave this review and of how flexible and supportive the company are example I did not have my full payments Friday and paid half but stayed connected for a one of exclusive which is not available on other services I would recommend this to anybody and everybody who have loved ones in prison thank you again

13 December 2024
Unprompted review
Rated 5 out of 5 stars

The service is simple to use

The service is simple to use, and very cost effective. Customer Service are second to none, and couldn’t help enough. I have renewed my services also, which was also very easy… A very happy customer, thank you so much 5 ⭐

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, very polite and helpful when I have spoken to them and has saved me money. Would recommend this service.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

10/10 customer service , always so lovely everytime i speak to them, one in particular i believe his name is andrew ( sorry if i got wrong & he’s honestly a delight to talk too.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

I have been using this service since…

I have been using this service since october last year and I couldn’t be happier with it. I had issues with a card and they called and kept reassuring me and that I really appreciated. They contact you straight away as well if you have any issues and are always happy to help.

I really appreciate all the help and support.

16 July 2024
Unprompted review

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