PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, understanding, and helpful nature, often going above and beyond to assist. The customer service is frequently described as exceptional, with many appreciating quick responses and a professional approach. Reviewers find the overall service brilliant, reliable, and easy to set up, making interactions pleasant and efficient. Reviewers also highlight the excellent value for money, noting significantly cheaper calls and affordable rates compared to other providers. This cost-effectiveness allows people to stay connected without financial strain. Many appreciate the flexibility and consistent, problem-free service, making it a highly recommended choice for its reliability and positive impact.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, warm, efficient, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as brilliant, reliable, and... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being helpful,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Customers had positive experiences with price, finding the rates affordable and the service cheap compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more

Rated 5 out of 5 stars

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one. When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and ma... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(214)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I only give it 5* because of Jake …

I only give it 5 x Becasue of Jake from phone savvy never have I had such a lovely and a professional yet caring person I’ve spoke. To on the phone from a company I suffer server with talking to anyone let alone on the phone so I want to express how great the employee of phone savvy is thank you Jake just for being a kind soul in this world meant a lot to people like me ,such a great experience,phone savvy need to promote you Jake thank you honestly.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great business

Phone savvy have always been extremely helpful with anything I have needed, I have had a subscription with them for around a year and I’ve had no issues, the team are also really friendly and happy to help. ☺️

30 November 2025
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great, quick and easy to set up and you receive great customer care and support!Jake is an amazing help, nothing is ever a bother for him. Would 1000% recommend 🙂

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Such a great way for myself and my partner to keep in touch, Jake has been so helpful to me, I was using another well known service before Phone Savvy & it was costing me double at least!! Brilliant service, never any issues, great value for money! 5* from me!!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

After signing up to the service, I was unaware there was a failed payment due to some technical difficulties on my end. I received a phone call promptly from one of the gentlemen who set up this business. His customer service was incredibly accommodating and attentive. He had a genuine interest in ensuring my satisfaction of the service and was very professional yet authentic. He really did go above and beyond to make the service extra special. I noticed that the business payment plan is significantly less than other companies, which shows that this company is putting their customers before their pockets, demonstrating a great level of conscientiousness, during a time when there is a genuine financial struggle for the masses. I really do salute you both for setting up this great idea and would recommend this company to anyone who requires a service like this.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

It’s a must !!

The experience with phone savvy has been amazing from start to finish. No problems at all with the phone keep cutting out. At such a small cost it makes life so much easier at such a hard time. I’d defo recommend and the customer service is outstanding. Thank you phone savvy

6 October 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I get through everyday…

My partner and I get through everyday by hearing each others voices and the prison costs are through the roof , nice u contacted and joined phone savvy we have saved fortunes and had thousands of minutes a month which we always use all
Of and when it’s run out the company jave helped me worked to listen and facilitate us keeping it running through all our pain which is priceless . Once you contact them you receive your number to give to your partner or family friend etc in minutes and straight away you have the reduction and the needed time to be close to your lives one which helps me through everyday and the company always respond instantly by email or phone and are very helpful and supportive in every way . I would highly recommend their service to anyone. ⭐️⭐️⭐️⭐️⭐️

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing not only its cheap for my partner to call me but everything is just so easy like signing up is really simple and I got my number next day, love it !!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

highly recommend

great customer service always understanding to help in regards of been able to keep in touch with loved ones and always very friendly when need to contact customer service 100% recommended

22 September 2025
Unprompted review
Rated 5 out of 5 stars

This service is amazing it kept my…

This service is amazing it kept my children in contact with their dad whilst in prison which helped both my husband and my children, at first had a few issues setting up however Jake helped alot and smoothed out the issues we were facing.
This service is cheap reliable and helps when ya a family on low income with keeping connected without a huge cost like other providers, so more money can be used for credit rather than leaving things tight both in and outside of prison.

24 July 2025
Unprompted review

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