Chatly Reviews 

⚠️ Be careful: Chatly is NOT Claude.

I subscribed and paid believing I was signing up for Claude. When I realised this was a different service, I felt misled.

I found the cancellation process confusing. The cancellation option was under “Danger Zone” in the settings, rather than in the billing portal. I have now cancelled, and the website confirms my plan will not renew.

However, the option to delete my saved payment method is disabled. I have contacted support to request its removal and am awaiting confirmation. I will update this review when they respond.

Check the website and company carefully before entering your payment details. I intended to subscribe to Claude, not Chatly.

I purchased a Chatly AI subscription for €21.70 on 11 September 2026, mistakenly believing I was subscribing to a different AI service due to the similar branding.

Within 12 hours, I requested cancellation and a refund, meeting the conditions stated in Chatly’s refund policy (within 12 hours and fewer than 5 prompts used).

Their subscription management page was unresponsive, making it impossible for me to cancel through their website.

I contacted customer support repeatedly over the following weeks, but received no meaningful assistance. Eventually, an AI assistant responded asking me to explain my situation again, despite my previous emails. I immediately replied, and a support ticket was created. Since then, I have received no further response or resolution.

Almost seven weeks later:

* I have not received a refund.
* My subscription cancellation has not been confirmed.
* Chatly continues attempting to charge my card, despite my repeated cancellation requests.
* I have had to block and replace my credit card to prevent further payments.

I also attempted to dispute the original payment through N26, without success.

I contacted Chatly almost immediately after purchase and followed their stated refund conditions. The inability to cancel, lack of customer support, and continued payment attempts are unacceptable.

I would strongly caution others before subscribing to Chatly AI. I am still waiting for written confirmation of cancellation and a refund.

Very bad customer support. Wanted to ask for a refund yet i was speaking to an AI. Customer support such as doing a refund should never be done with an AI as customers are already pissed off but yet the reply was so emotionless

Chatly are stealing people money. we advised them their app picked up the wrong email address and we wanted the subscription for another account, and we ended up paying 3 times for the same service and they refused to refund the money for the 2 other accounts...

This is a scam, they fooled me into thinking I was purchasing Claude's premium service. They have no refund policy basically, and I'm having my bank dispute the charge. Massive headache, I don't understand how Stripe lends itself for this.

Did not issue me a refund. Refusing mandatory 14-day EU refund for 0-usage account (Breach of Directive 2011/83/EU)

I got into Claude to pay for a monthly sub and Chatly came up out of nowhere, and I subbed there.

I told them after 30mins that it wasnt my intention to sub to this app, and the declined to offer a refund. I didnt use any of the credits, I didnt use the app AT ALL.

I will escalate the matter to the European Consumer Centre.

Chatly is a scam, they did an unauthorized renewal of my subscription and then sneakily erased all my past credits accumulated, reduced my monthly credit allocation and deducted outrageous amounts of credits for searches made. Their refund policy is a joke and impossible to do, so the best thing to do is dispute the credit card charge. Be warned and stay far away from Chatly!

Bought the year subscription plan by mistake as they make you think its Claude or Chat gbt. Asked for a refund as hadnt done any search. They said they cant refund cause mistaken purchases dont fall in the refund criteria. Thought might as well use it. After one search it ran out of credits even though it didnt even complete the search. Disgraceful and should not be allowed to trade. Where is the protection from these scams?

I accidentally purchased this subscription under the impression that I was upgrading my official Anthropic Claude Pro account, and I did not realize until now that Chatly is a separate, third-party service.
I feel deceived by Chatly.

1. will charge a higher amount than the one listed on their website, 2. really difficult to cancel a subscription, 3. tokens can disappear quickly leading to lost work/ data, 4. poor customer service

Shame because i like their product but i can't deal with all the above anymore

Scammers and not refunding and they even say that we know we stated we’ll refund in the first 24 hrs if you use no credits but we have other general terms that are “applicable” and that they stand by their decision.

They will get sued really soon.

Tied out the 3 month subscription and decide after 1 month it was a waste of money. They then charged me again without my permission and the subscription are extremely overpriced. They without my permission did a automatic payment. I am deeply upset and strongly don't recommend to anyone.

You search for Claude, you click on the hit, that looks like Claude, but it's this crap. Too bad you only realised after paying, their policy explicitly states there's no refund for mistaken purchase.
It's a total SCAM, horrible company.

No refundings..scam totally a scam... in facebook so many adds related to this... complete scam ... no one answers any question.. spam scam don't use it

Chatly is a scam product. Beware!

Chatly is using marketing to trap users into a subscription aiming to actually buy Claude or other 'original' subscriptions.

Chatly's product is very poor.

Chatly does not adhere to their own T&As and negates refunds even if requested within the time granted.

Tested and contacted chat support to cancel the account within 24 hours. However chat support agreed to cancel but never refunded the money at all. They are basically scammers. The system is so slow and in between they keep offering an upgrade for better efficiency. The upgrade is the same, still uselesss.

I subscribed because Chatly appears to position itself in search results alongside AI platforms like ChatGPT and Claude. Once I realised it wasn't what I thought I was signing up for, I immediately requested a refund.

Their website states that refunds are available within 24 hours of purchase. However, my request was refused. I was then directed to fine print saying they don't issue refunds if you "mistakenly subscribed."

That completely contradicts the advertised 24-hour refund policy. If a customer can't receive a refund within the stated refund period because they subscribed by mistake, then the policy is, in my opinion, misleading.

My advice is to read the terms very carefully before entering your payment details. Based on my experience, I would avoid this service.

They are a scam and misleading! Dont use it. they do not refund. SCAM!!!!!!

This company is a big sacm. It runs add and make logo looks like claude. They charge you money by fraudelent practices. If you accidentally get a subscription thinking you are paying for Claude and then ask for refund, even if you are within the guidelines of refund policy they do not refund your money. Everyone who see this feedback report this Company as much as possible so that scammers like these are shut down.