Had my first go with the Dockstar from Chase Ladders today. Can’t recommend it enough. Professionally built, super light and strong, very stable, and the secondary platform makes it easy to just run... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good communication at the order stage. Unfortunately, 2 stars have been lost for the following QA issues; 1. A misaligned hole for a bolt meant I had to purchase a drill bit and redrill the assembly t... See more
Company replied
Diyer doing some roof and chimney repairs. Solid ladder and happy with it. Some assembly required but included some base instructions which were enough to help be get it done. Lightweight and sturdy.... See more
Good delivery time, well packaged/stripped down to prevent damage. The quality of the ladder is to a very high standard even to the ease of strip down thought the supply of wing nuts on some bolts. As... See more
Company details
Written by the company
Superior Ladders, Work Platforms and Access Equipment. The Company work to the highest standards and are proud to achieve and adhere to a formal Quality Management System registered to BS EN ISO 9001:2015 (BSI registration No. FM14201). The Company undertakes all of its own quality checks and audits in accordance with this standard. All of the Company’s products are manufactured from materials that exceed the performance requirements of BSEN-131 Professional and are rated at 175kg. In addition to the standard ladder, steps and work platform product range available, the Company can also manufacture a range of specially designed products to suit individual customer requirements. Using state of the art CAD software we can supply custom-made work platforms, special steps, ladders and general fabrications.
Contact info
Queensway Meadows Industrial Estate, NP19 4SP, Newport, United Kingdom
- 01633 281800
- sales@chaseladders.co.uk
- chaseladders.co.uk
Good quality and value, let down by courier
Good quality and value but let down by the courier, who seems to be causing damages to ladders in transit. Mine got some minor dens but useable, and Chase was very quick on the case and refunded me 5% for the imperfection.
23 February 2025
Ladder was damaged
Ladder was damaged, offered a refund but I would need to take a day off work for them to collect the damaged ladder, who ever they use for delivering there ladders must just fling them about
3 February 2025
Reply from Chase Ladders Ltd
Hi Kevin, this is the second bad review you’ve left and we can’t understand why. Please see our previous reply , we’re really eager to resolve the situation.
Ordered a double extension roof ladder
Ordered a double extension roof ladder, was damaged In transit, they offered to replace it and collect the damaged one, but I would have to take time off work for when damaged one was getting picked up, - suggested a partial refund of around 20% of what a paid, and ad make do with the damaged ladder, got told no,
So basically expecting me to take a day off work and lose out on earnings due the no fault of my own,
6 February 2025
Unprompted review
Reply from Chase Ladders Ltd
Thank you for taking the trouble in submitting a review. My response to you earlier is as follows-
Can I ask that when you speak to my staff you refrain from using the type of language that was used earlier today please ?
This has clearly suffered damage whilst it has been in transit.
Having reviewed the imagery that you sent I conclude that it is potentially unsafe to use.
As my colleague pointed out, it has been signed for as being in good condition so we have no claim against the carrier.
sensible, solid
Roofing ladder that comes in sections, to fit any roof but only as long and heavy as you need it. Genius
15 January 2025
Up on the roof
Decent quality and lightweight roof ladder
Good price with free delivery
Pity , no information on when delivery would turn up !@
2 January 2025
The ladder turned up in good condition
The ladder turned up in good condition, unfortunately some bolts were missing from the assembly pack which delayed my roof repairs by over a week.
The delivery date was unclear from the correspondence.
16 December 2024
Excellent service
Good product good price and fast delivery arrived when they said it would
Good customer service and easy ordering would recommend
6 November 2024
The delivery took a little longer than…
The delivery took a little longer than advertised but I was in no rush.
7 November 2024
high quality ladders at a bargain price…
high quality ladders at a bargain price fast delivery well packaged.would recommend this company.5 star also good comms
29 October 2024
Great product
18 October 2024
Amazing customer service
Amazing customer service. Very helpful over the phone. Quick delivery. Very professional
1 October 2024
Its an Investment.
Great price and quality which cost just a little more than hiring one so I know I own I will save in the long run.
6 September 2024
Reply from Chase Ladders Ltd
Thank you so much !
Excellent well made steps
As advertised, strong and robust step ladder. Could not fault it
21 July 2024
Value and quality .
A great ridge ladder. At a very good price . And delivery to my house sooner than expected .
16 July 2024
Reply from Chase Ladders Ltd
Thank you for the review it's much appreciated !
Highly Recommended
Very Good Service. Found item I required easily, Order process very simple, Payment options good, Kept informed of delivery, Item Arrived on time as advertised. Will use again if needed. Highly Recommended.
12 February 2024
No fuss ordering and ladders delivered…
No fuss ordering and ladders delivered when they said they would be. Ladders also seem very good quality.
2 February 2024
Great product but took a little longer…
Great product but took a little longer to arrive than I would have preferred. But not a major issue.
1 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.