Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more
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I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more
Company details
Written by the company
**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.
Contact info
Redburn House, Redburn Rd, NE5 1NB, Newcastle upon Tyne, United Kingdom
- 07920 441 791
- customercare@charmheaven.co.uk
- charmheaven.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
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item as described - very quick delivery
item was beautifully packaged
10 December 2012
Unprompted review
Great price quick setvice
The service was quick the quality brill and good price
9 December 2012
Unprompted review
5 Star Rating for a 5 Star service - could not fault
After ordering item, was fully updated with the progress of order, and very swift delivery, would highly recommend
9 December 2012
Unprompted review
FANTASTIC SERVICE
ORDERED ONE DAY DELIVERED THE NEXT
REALLY PLEASED
WRAPPED NICE THANK YOU
6 December 2012
Unprompted review
Brilliant !!!!
I have not left a review on a website before but felt i needed to following my recent charm purchase ! The whole ordering process was simple and the charms arrived the following day - beautifully wrapped with spare tissue paper and a gift bag !!
22 November 2012
Unprompted review
CHARMED
Very pleased with recent transaction. Beads came earlier than expected and were absolutely fabulous. Wife gonna be CHARMED when she opens the boxex on Christmas Morning.
20 November 2012
Unprompted review
Fast delivery and excellent service, totally Charmed!
I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60.
Items very well packaged, in genuine Chamilia boxes, wrapped in tissue and gift bag provided.
Will definitely use Charm Heaven for future purchases and highly recommend.
7 October 2012
Unprompted review
Fantastic service
Ordered a bride and groom chamilia charm at 4.10pm and received it by 9.30am the next day. Would definitely use this website again.
24 September 2012
Unprompted review
Just what I wanted!!!
I has been searching for a retired chamilia charm and was lucky to come across this website and found just what I was looking for. From order to delivery everything was efficient. So pleased with my item and will use this company again when I order more!!! Thank you Charm Heaven!!!
19 August 2012
Unprompted review
Extremely helpful
Placed initial order by phone. They set up account and had item shipped to my mother. Kept details for 6 months untill I did the same again. My Mum and girlfriend are your number 1 fans.
20 June 2012
Unprompted review
Excellent service. Very quick, no hassle.
This company were able to provide charms I was unable to find anywhere else; that includes shops, shop ordering systems, other web sites and even Chamilia's own site, when trying to replace sentimental charms when my daughter's braclet was stolen. They were exceptionally quick, a couple of charms came within 24 hrs. I was a little dubious about using an unknown site but I couldn't be more pleased. I have no problem with recommending Charm Heaven to everyone.
29 May 2012
Unprompted review
excellent product and service
Perfect jewellery my wife loves the detail and style.
24 March 2012
Unprompted review
First class all round!
Really impressed with speed of dispatch ~ charm arrived next day! Also included gift box, tissue and gift bag at no extra cost including free delivery!
7 March 2012
Unprompted review
Excellent service
Beads arrived superquick. Well packaged and fabulous quality. Would definitely use again but disappointed no 3 for 2 offers at same time as some other good online retailers who stock chamilia beads.
7 March 2012
Unprompted review
Charm Heaven in Heaven sent
I just wanted to say how thoroughly impressed i am with CHARM HEAVEN. I sent an enquiry email to "Hilary" who replied to me in minutes. I then made my order and within 2 days it had been deliverd.All perfectly neatly wrapped up with a gift bag to use as well. I was so impressed with the "excellent Customer Service" which at times is vary rare in this country and the speed in which my order was processed and delivered. 10 out of 10 CHARM HEAVEN i would certainly recommend you to friends an family.
24 February 2012
Unprompted review
Excellent Service
Brilliant service, I ordered my charms on the Wednesday and they arrived the next day. The selection is really good, you can get items that you can't get anywhere else.
22 February 2012
Unprompted review
Outstanding and fast service.
Charm Heaven is the most outstanding company that I have dealt with. The service was courteous and the shipping was very fast. They had to ship to the US and my package arrived very quickly. Thank you!!!
21 February 2012
Unprompted review
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