CHARM HEAVEN Reviews 

272
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more

Rated 5 out of 5 stars

I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more

Rated 5 out of 5 stars

What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more

Rated 5 out of 5 stars

Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more

Company details

  1. Jewelry Store

Written by the company

**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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4.7

All reviews

(272)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully presented

Delivery could be quicker BUT it was just before Christmas and the charm was beautifully presented and gift wrapped, well packed. Very happy customer, will buy again

19 December 2012
Unprompted review
Rated 5 out of 5 stars

excellent packaging to make that gift extra special

An excellent service with reasonable prices, cheaper than other outlets. Very impressed with the packaging. Each charm ordered came in its own little gift box. Even Charmilia does not offer this service. Would highly recommend. This is my second order through this company. Their choice of charms far greater than can be found in the high street.

19 December 2012
Unprompted review
Rated 5 out of 5 stars

Great price, quick delivery

I was looking for a hockey charm for my daughter and found the one I wanted on Charm Heaven at a much lower price than other websites. I needed it quickly and was very pleased with the next day delivery service available.

18 December 2012
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and super fast delivery!

If you want to use a company that has a large stock of charms, a company which is always competitive on price and a company which looks to deliver quickly, I'd suggest using Charm Heaven.

Other websites I have used are very hit and miss. Everything in one place, it works for me.

16 December 2012
Unprompted review
Rated 5 out of 5 stars

Good reliable company

My first order with with company and I will shop again, During my first order unfortunately royal mail lost my items, I contacted the company and they looked into this straight away and replaced my order.
My order came in good packaging and was free from any scuffs
I am delighted with this company and my items
I would recomend them to all my family and friends A**

16 December 2012
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Excellent service all round. Quick, easy and efficient. I have used them before and I will defiantly be using them again. Very competitive prices as well

15 December 2012
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Fantastic site, always delivers on time. Great offers. This was my second time using this site and would recommend it. Good communication. Well packaged products.

14 December 2012
Unprompted review
Rated 5 out of 5 stars

Couldn't fault anythin!

Ordered through many different suppliers of Chamilia charms-Charm Heaven were head and shoulders above the rest for price delivery and service!!! DEFINATELY would recommend and will use again....and again .... And again!

14 December 2012
Unprompted review
Rated 4 out of 5 stars

Fast, Effiecient, Reliable and Oh Sooo Pretty !!!

I purchased a charm for my daughter's birthday and requested it to be sent direct to her house.(in time for her birthday). There was a pretty gift box and a gift bag included with the package. I told my daughter to open the package when it arrived. Think it would be really nice if it could have been put into the gift packaging and the invoice put in a seprate sealed envelope. Wouldn't expect any of that if it were being dispatched to purchasers home address but the mailing address was selected as different to the billing address. So would be nice if could be given the coice. Aside from that the package arrived within two days and was very pleased with the charm. She loves her bracelet and only has space for one more charm!!!

13 December 2012
Unprompted review
Rated 5 out of 5 stars

Charming goods - heavenly prices

Excellent service, easy to use website, delivery within couple of days even at this busy time. Excellent choice of product and great prices - what more can I say????
Do not delay - go and check this site out...............

12 December 2012
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent!!!!!!!!!!!!!!!!

This is my first time dealing with Charm Heaven and it won't be my last. The presentation of the items bought was excellent and the delivery too. I am looking forward to my next purchase from them. A BIG THANK YOU from ME............ WELL DONE!!!!!!!

10 December 2012
Unprompted review
Rated 5 out of 5 stars

excellent

I ordered and paid for the charm. It was easy and stress free. I would purchase from them again

10 December 2012
Unprompted review

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