Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more
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I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more
Company details
Written by the company
**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.
Contact info
Redburn House, Redburn Rd, NE5 1NB, Newcastle upon Tyne, United Kingdom
- 07920 441 791
- customercare@charmheaven.co.uk
- charmheaven.co.uk
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id recommend to anybody
iv order from charm heaven a few time and had no problems, they are fast and reliable
you normal recieve items within a few days of ordering
charming charm heaven.
it was so easy to pick the charms i wonted and to get buy 2 get 1 free was a great deal,
my charms all arrived next day all wrapped up very good service will use your service again.
Charmed me!
Easy to use website and my jewellery arrived very quickly and was wrapped up securely and in a very presentable way.
Thank you charm heaven for being charming!
Beautiful charms, great service!
I ordered some charms on the 3 for 2 offer, making it a fantastic deal. I was able to find a limited edition charm on Charm Heaven which I have had my eye on for a while, and couldn't find available elsewhere, so I was really pleased to find it here.
The delivery was very quick, and when I opened the package, each charm came in a separate box, and there was also a gift bag with extra tissue paper - all in all these extra little touches made it a truly beautiful gift.
10 out of 10, I will be recommending and using you again!1
Good All Round Service
Good quick service delivered by Royal Mail, so no issues with pick up from local post office, all received well packed and in good condition, would use again
Would recommend this site to everyone
Very satisfied with my charms and a quick delivery service and they all come in a box, wrapped and extra tissue and a gift bag. Couldn't be more pleased. :)
Great customer service!
I wouldn't hesitate to recommend charm heaven to friends and family. Products are perfect and delivered quick and safely. Customer service is first class, the staff go out of their way to help and assist with queries.
Brilliant!!
Excellent service!
Was looking for Chamila charms that I couldn't find on the high street, even through the usual online high street brands was out of stock. Then I found Charm Heaven - was at first a little apprehensive with regards to cheap imitations but the reviews were really good! Took a chance and very happy with the charms and service - definately will be coming back to buy more!
Excellent service, speedy, nicely packaged and value for money
I ordered some charms for my Chamilia bracelet and Charm Heaven had the best prices and easy to use website. The close-ups on the charms help with choice and the two-for-one was a great bargain, although I probably spent more than I should have through it! The charms were with me quickly and beautifully packaged.
Brilliant service and communication
I've now dealt with CH a few times and the service is always great
Lovely service very fast delivery
Charm Heaven is a very easy to use website, Very fast delivery and you're gifts are always packaged beautiful
Great Service
Excellent would use them again. Biggest choice I have found so far.
Beautiful charms and very fast delivery!
What great value as I got 3 for the price of 2 on my charms. I bought these as a birthday present so I was really pleased at how beautifully presented in there boxes with tissue paper and a little bag! Very impressed. Thank you.
Great communication and quick delivery.
Had everything i wanted in stock, delivered most items quickly and communicated exactly when the other item would arrive. Brilliant offers and prices. Would recommend.
Quick good service
Found what I wanted strraight away and the charm arrived quickly in a lovely gift box. Reasonably priced very happy customer would recommend
Internet shopping doesn't get any better that Charm Heaven!
Ordered three charms on the buy 2 get a third free offer for my grand-daughters 18th birthday. All the charms arrived very quickly in beautiful hinged gift boxes and I saved £34.95 on my third charm. Had previously bought from a high street jeweller - never again as these charms were perfect and far better value. So pleased that I ordered a fourth charm. Naturally I had to pay the full price of £55 as only buying one charm (but same price as high street jeweller). Only disappoint was that the charm arrived in a small cardboard sleeve, not in a gift box as I had expected which in my opinion cheapens the gift. I had to buy a small gift box for the charm as I didn't want to wrap up the tacky cardboard sleeve. I know that the same jewellers previously mentioned also use these horrid cardboard sleeves, but I think at £55 for a small charm it should warrant a gift box regardless of number of charms bought. I thought that the customer service team would see I had already spent £113 a few days before and would offer the same service. It's only a small gripe though and I have already recommended Charm Heaven to friends and I will definitely use them again as site is very user friendly and delivery was outstanding.
Shopping Experience, So Smooth And Satisfying
I would just like to thank you for making my shopping experience with Charm Heaven so smooth and satisfying. My girlfriend absolutely loves her new bracelet and your recommendations have worked a treat! Thank you so much. Delivery was very quick with the short notice that I unfortunately gave you. I will definitely return to your store and you have now gained another loyal customer
Easy ordering, fast delivery. Very pleased with Chamilia items.
I took advantage of the 3 for 2 offer on Chamilia items, ordering 2 safety chains and a necklace. Items are first class, packaging was secure and I saved £40! There was information in the package in case there were any issues t be resolved, i.e. returns necessary, but i didint need to do this. So great communication. i can recommend this website.
charms on heavenly wrists
when i ordered the charms i never expected to get them as fast as i did, plus the way they were presented to me was lovely in there own boxes the person i gave them too was thrilled with them.
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