I’ve ordered from Charlie Suede twice and both times the delivery was fast and the quality was exactly as shown in the photos..
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a good experience with CharlieSuede. The product was high quality, delivery was fast, and customer support was helpful. I’m satisfied and would shop here again.
Company replied
Not only does it claim to be a London brand, whilst the garments come from china, the quality of the clothes are horrible and do not match the photos online. They’re overpriced for cheap material whil... See more
I ordered a gold chainmail top from Charlie Suede, and it took up to 3 weeks to arrive, as well as receiving very little information on the item and its whereabouts. Once I actually got the top, I onl... See more
Company replied
Company details
Written by the company
London based women's fashion brand shipping your favorite pieces worldwide.
Contact info
10385 San Sevaine Way, 91752, Jurupa Valley, United States
- info@charliesuede.com
- charliesuede.com
1.9
Poor
70 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Worst quality and costumer service
Worst quality and costumer service. Clothes look nothing like images and quality is so bad it looks like cheap kids costume. They refuse to refund without the costumer paying for shipping cost back to china!
27 August 2025
Unprompted review
Reply from Charlie Suede
Hey! We have return warehouses in USA, EU and UK. Are you sure this review is for Charlie Suede and not Charlie London?
always abroad top and kaye top
I ordered the always abroad top and kaye top, shipping was okay, suprisinglyy quality is amazing!
7 August 2025
Unprompted review
Reply from Charlie Suede
Thanks!
Save your money, buy from an actual small business
Not only does it claim to be a London brand, whilst the garments come from china, the quality of the clothes are horrible and do not match the photos online. They’re overpriced for cheap material whilst advertising using good ones, especially for the price point. The shipping took over three weeks with “unknown delays” avoid this brand and save your money.
12 August 2025
Unprompted review
Awful quality / brand
Bought a pair of pants which look NOTHING like it was advertised. Very cheaply made, cheap fabric and construction. Highly recommend against buying from this brand.
3 August 2025
Unprompted review
Charlie suede order that hasn’t arrived
I ordered a top which I paid £10 for priority processing, after a week of no update for delivery I contacted charliesuede through their email, they contacted me back saying that the garment was in the process of being made!!! I asked to cancel my order which was subject to a 30% loss as per their policy and that the £10 processing fee couldn’t be refunded due to using a courier company and they don’t offer refunds! Definitely do not use this company!
18 July 2025
Unprompted review
Reply from Charlie Suede
Dear Kate, I'm so sorry to hear this. We provide service trough, instagram and email. Answering within 1 business day. Please send us your order number so we can make this right!
NEVER buy from this company
NEVER buy from this company. The clothes took over a month to arrive. Clothes bad quality and not as shown on website. Very expensive for what you get. Customer service appalling. Have been trying to get refund for months but keep avoiding doing so. Will not give me a number to call or a managers name.I am over £50 out of pocket.
10 July 2025
Unprompted review
Reply from Charlie Suede
Hey Freya! I'm so sorry to hear this. We provide help trough instagram aswell! Please let me know your order number so we can make this right!
Such bad quality and really high prices!
23 June 2025
Unprompted review
Reply from Charlie Suede
Hey Kiki! I'm sorry to hear this, what exactly did you not like? We strive for the best quality avoiding polyester and other lower quality fabrics as much as possible. If items are damaged we provide a full refund.
Avoid this brand at all costs
I placed a £120 order and when I requested a refund, I was told that disliking the products wasn’t a valid reason for a refund?
The items look completely different to the photos. They arrived without basic wash labels, sizing information, or tags, clearly straight from a factory, with no attention to sizing or design.
Customer service was equally disappointing (they will just ignore you).
Do not waste your money or time here. You will not get it back. Shop on Shein instead, same quality and at least you’ll get a refund!
15 June 2025
Unprompted review
Reply from Charlie Suede
Hey Isabelle! I'm sorry to hear your bad experience. Our items always come with a refund tag, charlie suede label, thank you card and bag. We provide service trough email and instagram. Please send me your order number so I can help you!
My order took 2 weeks to come
My order took 2 weeks to come. I ordered XS and the items were way to bigger. Refund policy does not include sales items (BE AWARE). I have requested a refund as the items do not fit and I have not had a response.
20 May 2025
Unprompted review
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