I’ve ordered from Charlie Suede twice and both times the delivery was fast and the quality was exactly as shown in the photos..
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a good experience with CharlieSuede. The product was high quality, delivery was fast, and customer support was helpful. I’m satisfied and would shop here again.
Company replied
Not only does it claim to be a London brand, whilst the garments come from china, the quality of the clothes are horrible and do not match the photos online. They’re overpriced for cheap material whil... See more
I ordered a gold chainmail top from Charlie Suede, and it took up to 3 weeks to arrive, as well as receiving very little information on the item and its whereabouts. Once I actually got the top, I onl... See more
Company replied
Company details
Written by the company
London based women's fashion brand shipping your favorite pieces worldwide.
Contact info
10385 San Sevaine Way, 91752, Jurupa Valley, United States
- info@charliesuede.com
- charliesuede.com
1.9
Poor
70 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the kaye top and just wore it out…
I got the kaye top and just wore it out last week! I’m super happy with the purchase and would definitely buy again. No complaints, it’s super comfy super cute and not too tight around the neck which at first i was a little worried about, but had no issues.
20 February 2026
Unprompted review
Reply from Charlie Suede
Hey Wendy!
Thank you so much for writing a review and sharing your thoughts here!
We love that you are happy with your purchase and that it's comfy, we are always striving to make clothes that sit well while going out!
Kind regards
Sasha
Almost a scam!
Everything about this brand is absolutely horrendous! My item took over a month to arrive with little to no updates and when it did the quality was diabolical and they have failed to refund me my money! I would go as far to say it is a scam please do not make the same mistake I did!
4 March 2026
Unprompted review
Reply from Charlie Suede
Hi Rose,
I’m really sorry to read this, I completely understand why you’d feel this upset <3
Regarding the refund, we definitely don’t want you to feel like you’ve been ignored or left without a solution. If something went wrong in the process, we’d really like the chance to review it properly and fix it for you.
We'll go ahead and check what went wrong with your order, and process a full refund.
Hugs,
Lisa, Charlie Suede
If I could rate this 0 stars I would
If I could rate this 0 stars I would. Awful customer service. Ordered some items over a month ago they have never arrived and the customer service advisor failed to provide a tracking link. Do not buy from here tik tok scam.
4 March 2026
Unprompted review
Reply from Charlie Suede
Hi,
I’m really sorry to read this, I checked on your order and it failed delivery because the receiver wasn't home on the time of delivery.
We will check if it has been sent back and can see if we can send a new one! <33
Hugs,
Lisa, Charlie Suede
Reply from Charlie Suede
Hi Salome,
I’m really sorry to see this. We understand how frustrating it can feel if something with an order or delivery didn’t go as expected. That’s never the experience we want anyone to have.
If there’s an order behind this review, please reach out to us at info@charliesuede.com
with your order number or the email used at checkout so we can look into it properly. If something went wrong with the shipment or the item, we’ll make sure a clear solution is arranged for you.
lisa, Charlie Suede
Wouldn't touch this brand with a 10 foot pole.
Terrible quality.
Ordered polka dot shorts I saw on TikTok. $60 I'll never get back. Seams coming apart and (way worse than) Shein quality. Not like advertised. Do not buy.
22 January 2026
Unprompted review
Reply from Charlie Suede
Dear Erin,
Thank you for sharing your experience. This is definitely not the quality standard we aim to deliver, and we’re sorry to hear the shorts didn’t meet expectations.
If the seams are coming apart or the item arrived in poor condition, we’d really like to make this right for you. Please reach out with your order number and a quick photo of the issue so we can review it and arrange a replacement or refund for you.
Charlie Suede
This company is absolutely ridiculous
This company is absolutely ridiculous, I ordered on the 1st of feb and it is now march 1st and I still haven’t recieved my order or had any shipping updates. Their customer service team is extremely unhelpful and from other reviews I’ve read the quality isn’t much better than their customer service team is. I would NOT recommend buying anything from this website. Steer clear!!!
1 March 2026
Unprompted review
Reply from Charlie Suede
Hey,
We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.
Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you and make sure your order is properly tracked and resolved. Please send us your order number so we can check the status right away and provide a clear update.
You can contact us here: info@charliesuede.com
Charlie Suede
I loved my order from here
I loved my order from here! It’s great material and the sizing was accurate! Shipping also came pretty quick I would recommend ordering from them!
11 February 2026
Unprompted review
Reply from Charlie Suede
Thank you!
This is a crap company
This is a crap company. Do not buy from them. I waited months for my item to arrive. It’s probably the worst quality item I’ve ever seen. They refused to give me a refund and adhere to their return policy. So here I am at least trying to prevent others from making the same mistake of buying here.
1 December 2025
Unprompted review
Reply from Charlie Suede
Heyy Julia,
I’m really sorry you had to wait months for your order and then felt completely let down by the quality, especially when you were expecting something nice <3 I completely understand your frustrations.
About refunds: we do follow our return policy, but I saw your order was delayed and outside the regular shipping timeline.
That's why I've processed a full refund on your order #14005 from 8 October 2025.
Hugs,
Yasmin, Charlie Suede
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY…
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY ORDER!!!!! WORST BRAND EVER PLEASE DO NOT ORDER!!! JUST TOOK MY MONEY. going to have to take further action to get my money back
9 February 2026
Unprompted review
Reply from Charlie Suede
Hey Carolina,
I’m really sorry you’re dealing with this, and I totally understand why you’re angry <3
I checked on your order #17357, it's currently being shipped to New Orleans LA 70118
United States
Your order is delayed because it was held by customs. We're so sorry for this. Unfortunately this happens from time to time with delays as a result. If it doesn't arrive within 5 days we will reship your order free of charge.
Kind regards
Yasmin, Charlie Suede
Charlie Suede Unreliability
I ordered a top on January 22nd from their online website that I found linked on tik tok. I used the form of tracking through the SHOP app which is always very reliable in showing where the package is. After about 1-4 days the package had not moved at all and i was getting no updates on shipping. I reached out to their helpline , and they responded and “assured” me that my package had a delay in shipping and would be on the tracker in 1-3 days it is now February sixth. I emailed them again they responded a while later and gave me a tracking number that made no sense. I responded and asked for a valid tracking number and have still not received one. I am very disappointed in this service.
6 February 2026
Unprompted review
Reply from Charlie Suede
Hi Quinlyn,
I’m really sorry you’ve been left confused and waiting like this. I completely understand why you’re disappointed.
Sometimes a label gets created before the parcel is fully scanned into the courier system, but you should still be given clear, valid tracking and proper updates.
It seems like your order has been in transit for longer than normal now, we can't really control this but I'm processing a reshipment for you today.
Hugs,
Yasmin, Charlie Suede <3
DONT BUY
This is a 0 star. Bought an item, the dress looked nothing like the way it was shown and described on the internet, I got some cheap thing. Especially for what I paid for extremely disappointing. I also paid for expedited 1 day shipping, I waited weeks for the item. This isn’t right, and this website needs to be shut. They didn’t want to return my money, and they wanted me to ship the item back which idc about bc Im not gonna wear that and was planning on shipping back to them but they didn’t even provide me with no shipping label and wanted me to figure it all out by myself and pay even more for those shipping expenses and getting the label when I already spent enough on things I didn’t even end up getting correctly.
9 January 2026
Unprompted review
Reply from Charlie Suede
Hi,
I’m really sorry you went through all of this, I completely understand why you’re upset.
About returns: we don’t automatically include prepaid labels, but when an item isn’t as described or there’s been a serious delay, we should be helping you clearly and fairly, not leaving you to “figure it out” alone.
Please send us your order number as I wasn't able to locate your order on name alone. If your item was defect we can either reship it or refund your order.
Hope this helps.
Kind regards,
Emma, Charlie Suede
DO NOT ORDER FROM THIS BRAND
DO NOT ORDER FROM THIS BRAND. It's been nearly two weeks since I placed my order (I paid an extra $20 for "priority shipping") and I still haven't received any kind of shipping confirmation or tracking number. I have emailed the brand multiple times, with them often ignoring me and making up fake excuses as to why my order has not arrived, when clearly it has not even left the warehouse. Honestly such a waste of money and time, avoid this company at all costs as they do not care for the individuals who purchase from them. I paid for priority shipping as I am leaving the country next week, and figured if the standard shipping estimates 6-10 days, my "priority" order should arrive before, or at least within, that timeframe. I expect they will provide an AI response to this review as they have done with all the others. GIVE ME MY REFUND.
27 January 2026
Unprompted review
Reply from Charlie Suede
Hey Ruby, I'm so sorry to hear this.
I've tried to find your order by typing in your name into our backend system, but I couldn't find it. Is there any way you could send this information to us?
We also do support through Instagram.
Normally, your items should indeed arrive faster than this. We'd love to still reship your package to your new address to make this right.
Kind regards
Tash
Great products and great customer…
Great products and great customer experience!
16 January 2026
Unprompted review
Reply from Charlie Suede
Thank you! <3
HORRIBLE COMPANY
HORRIBLE COMPANY! they won’t ship your order until you harass them on email, and they won’t give you a return until you harass them for over a month. The clothes are cheap and shitty, never order from this scam of a company.
7 January 2026
Unprompted review
my sister adores the cut out dress
my sister adores the cut out dress, was a gift for christmas
25 December 2025
Unprompted review
Reply from Charlie Suede
Thank you so much!!
Absolute scam
Absolute scam. Haven’t received my order in two months and they do nothing but lead me on with AI responses. Do not buy from there!
16 December 2025
Unprompted review
Reply from Charlie Suede
Hi Miriam,
I've looked into your order and saw it was delivered quite a while ago.
We always try to ship out items fast, but after we ship it out, there's physically, nothing we can do anymore. Sometimes, the shipping carrier will experience delays, which causes your order to arrive later.
Here's your tracking link: https://cjpacket.com/?trackingNumber=CJPBAK6211504884YQ
Again, we're so sorry for this delay and hope that you will give our website another chance <3
Merry Christmas 🎄
Hugs,
Emma - Charlie Suede
I too have had trouble getting my item shipped
I have also had trouble getting my products shipped. I fear my gifts will not arrive in time for Christmas at this rate. No communication. Their website says shipping within 4 days and it has been over 2 weeks for my purchase with no shipping notification. Buyer beware.
Order #15483
16 December 2025
Unprompted review
Reply from Charlie Suede
Hey Ann,
I’m sooo sorry about this, especially right before Christmas. Totally understand your disappointment. That’s not the experience we want for you at all.
For order #15483, we’re going to check this immediately and make sure you get a clear update today. If it hasn’t actually left yet, we’ll either ship it out with priority or offer you a refund, whichever you prefer.
Just send a quick email to info@charliesuede.com
with “Order #15483 – Urgent” in the subject and tell us:
if you still need it for Christmas, and
your preferred option (priority ship or refund).
We’ll take it from there <33
Hugs,
Emma - Charlie Suede <333
Doesn’t allow refunds
Doesn’t allow refunds - this company is a total scam. The clothes are also horrible quality and not at all as advertised.
Order number #14881
12 December 2025
Unprompted review
Reply from Charlie Suede
Hey Anna,
I’m really sorry you’re feeling this frustrated, and I hate that the item didn’t meet your expectations <3
Just to be super clear: we do allow refunds/exchanges on eligible returns (unused/unworn, tags on, within our return window). Items that were marked discounted/final sale aren’t refundable, but if something arrived incorrect or faulty, we’ll fix it right away.
For order #14881, here’s the quickest solution:
Please email info@charliesuede.com
and we’ll reply with the exact next step for your order (refund return, exchange, or a quality issue resolution if it’s not as advertised). If you can, attach 1–2 photos showing what looks off, it helps us judge it instantly and handle it faster.
Hugs,
Emma, Charlie Suede <33
Quick response from Customer Support.
3 December 2025
Unprompted review
Reply from Charlie Suede
Hey Tharra,
Aww thank you sooo much for leaving this <3 We’re really happy our customer support could respond quickly and help you out.
Hugs,
Emma, Charlie Suede <33
SCAM
I attempted to order one item and the checkout process deceptively added multiple items without clear confirmation, bringing my total to nearly $300. When I contacted the company immediately to cancel, they refused. Shipping was delayed for weeks despite paying for faster delivery. Once the items arrived, the return process became a nightmare: the return window suddenly changed from 7 days to 5, I was required to email instead of using a portal, asked multiple times to confirm which items I was returning despite clearly stating all of them, asked for photos as “proof,” told repeatedly there was “not enough information,” and then informed they do not provide return labels—only vague “instructions” that were never actually sent. They also attempted to charge a 30% restocking fee. After days of circular emails, my bank permanently refunded me via chargeback. This business operates with deceptive checkout practices and obstructed returns. Proceed with extreme caution.
6 December 2025
Unprompted review
Reply from Charlie Suede
Hey Bailey,
I’m really sorry you went through all of that, I can totally see why you’d feel upset and exhausted by the back-and-forth <3
A couple of quick clarifications from our side, just so the facts are clear and you don’t feel misled:
Your order shows as paid $174.95, not ~$300. If your checkout ever looked different on your screen, we genuinely want to investigate what happened there.
We process orders very fast, so cancellations aren’t guaranteed once an order is already being handled (this is also what we state on our FAQ).
We aim to dispatch the same day / within 2 business days and then delivery depends on the courier, express affects shipping speed, but delays can still happen once it’s with the carrier.
On the return side: our policy is that eligible items can be returned for a refund/exchange within the stated window, and returns are started by email so we can help fast and correctly.
Even though your bank already processed a chargeback, we still want to close this properly and fairly. If you email info@charliesuede.com
with just “Bailey + Trustpilot” in the subject, we’ll immediately:
pull up your full thread, send the exact return instructions, and
confirm the resolution in writing so you’re not left guessing.
Hugs,
Emma, Charlie Suede <33
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