While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I can't fault CharlieHR. We're an SME, and they provide everything we need as a business without a permanent HR team. Access to advice, documentation, and support has always been brilliant. Quick t... See more

Rated 5 out of 5 stars

As an early stage start up without a dedicated internal HR function we have found CharlieHR invaluable for on-demand advice. It has been a pleasure working with Bethan who has got to know our business... See more

Rated 5 out of 5 stars

I have been a customer for 4 years now and I love this service, especially of Bethan our HR advisor. While the platform is great and much a muchness of the marketplace - what separates Charlie fro... See more

Rated 5 out of 5 stars

Working with Charlie HR is an excellent experience. The speed and quality of the responses have been outstanding, with clear, helpful and always provided quickly and professionally. What really sets... See more

Company details

  1. Electronics & Technology

Written by the company

We figured that building a company is hard but running one shouldn’t be. Charlie automates many of the administrative headaches that companies experience as they scale, and enables founders with more of what they need most... time!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully designed and FREE HR System!

Compared with other HR systems on the market, Charlie HR is a incredible free to use platform which smoothly enables our team to:
- Manage their own annual leave, training leave and 'call in sick'
- Onboard new starters to provide all necessary data and documents
- Store sensitive data and key company documents
- Create quick and accurate payroll updates

It also...

- Provides a clear and simple user interface (which our design/product led team loves)
- Integrates with our team slack channel and gmail calendar
- Reminds and informs key people about key team information (birthdays, anniversaries, holidays, sickness, visa expiries)

For me the implementation of the system was incredibly swift and painless and their client support (Matt) has been a star.

My only flag to anyone considering implementing it is that CharlieHR is a little UK centric right now, but if you're looking for an HR system solution for small to medium sized, UK based teams - you won't regret going with it. Plus... we have offices in the US and Norway and the tool still fits our needs well (and my support tickets are hopefully helping them develop to a global product).

30 September 2016
Unprompted review
Rated 5 out of 5 stars

Life-saving piece of HR software

Brilliant piece of HR software - saves so much time and is extremely user-friendly (which is particularly great as minimises the time spent explaining new processes to new team members!). Would highly recommend to anyone. The team are constantly working on improvements which is also great to see.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Great platform, excellent customer service

The application itself is easy to use and solves some common HR problems very simply. The platform that is developing will no doubt become even more powerful in the future. I've been super impressed with the customer service we've received and would recommend Charlie to anyone!

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Charlie HR is Great!

We were looking for a software for a while to help us with holidays and other HR related solutions and Charlie HR really hit the nail on the head. The features are great, they respond to requests, you can't go wrong - it's fab and it's free!

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Effortless HR

As someone who manages a small business Charlie HR removes a ton of hassle from both onboarding employees, and then keeping all of their essential information securely on file in one place. It's a massive time saver, and I've come to depend upon it.

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Charlie makes HR for small business easy!

HR for small business is time consuming and usually consists of spreadsheets and folders and files scattered all over.

We were pretty organised before however even then things can tend to get out of control and confusing for others who sometimes do a bit of HR.

Charlie makes lots of essential tasks super easy, especially holiday booking! Not to mention making the management of Payroll and other confidential details very simple and secure.

26 September 2016
Unprompted review
Rated 5 out of 5 stars

At Last - HR Software for the SMB

We've been so impressed with CharlieHR - we have joined for free and as a small business Charlie is now taking care of all our HR management. I wouldn't hesitate to recommend this software

26 September 2016
Unprompted review
Rated 5 out of 5 stars

A super slick platform that makes us look and feel like professionals!

When we started our business four years ago HR systems were the very last thing on our mind. As our team grew we needed something that securely organised everything in one place. The platform needed to be easy to use and give new starters a first impression that we were proud of. Charlie does all of that and more!

Charlie has endlessly improved the way we manage all of our HR needs and continues to improve with us... We love it!

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Great tool for small businesses

If you're a small business without a big HR department, Charlie is a great way of streaming on boarding of new employees, managing holidays and as an admin, keeps it nice and easy to approve! Highly recommend!

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Very useful!

We use Charlie HR for all our day to day HR work - it's lightweight, friendly, and perfect for a small company like ours

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic HR Software for Small Businesses!

We have been using CharlieHR for a few months now and its been brilliant to keep things organised. The platform is really well built and incredibly fast. Everything you need to run a simple HR system is in this platform. There's really nothing else you need in the future. Highly reccomend all new entrepreneurs try this platform.

20 September 2016
Unprompted review
Rated 5 out of 5 stars

Great new way to manage people stuff + great service

The product is really intuitive and easy to use.

My favourite things are the notifications of key dates, birthdays, leave etc that automatically pop into my inbox that strikes the right balance between being informed enough vs being spammed.

The service by the account management team is also amazing - always prompt to answer questions.

Overall - a great product for our startup.

20 September 2016
Unprompted review
Rated 5 out of 5 stars

Perfect HR assistant

CharlieHR has been great in making sure that everything is captured for our growing team. The UX is beautiful and intuitive. Being self-serve, it means that everyone is able to keep their information up to date with a minimum of fuss. And our outsourced payroll bureau can access all the up to date information with ease.

Looking forward to the additional features which are bound to come

16 August 2016
Unprompted review
Rated 5 out of 5 stars

Great centralised system

We’ve just started using Charlie HR and so far it’s been great! All the HR info is centralised, staff can easily update their own details and the company info is all in one place too so colleagues can easily access what they need. The team have been fantastic and extremely responsive to queries and feedback. Thanks!

16 August 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look