Charles Taylor Trading Reviews 

2,741
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sturdy build quality of the wooden garden furniture, highlighting how extremely comfortable and attractive the items look in their outdoor spaces. Many people also appreciate the exceptional service provided, noting that delivery drivers are consistently professional, polite, and highly efficient when setting everything up. However, some customers also noted occasional issues with unexpected delivery delays, communication gaps, or missing components upon arrival. A few reviewers additionally experienced problems with minor product defects or expressed frustration regarding difficulties when seeking timely replacements or refunds.

What people talk about most

Product

Users describe positive interactions with product, highlighting the solid construction, comfort, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting punctual drivers who... See more

Quality

Customers consistently note positive experiences with quality, frequently highlighting that the wooden items... See more

Staff

Clients share positive opinions on staff, frequently highlighting knowledgeable representatives and friendly... See more

Service

Consumers find service to be positive, highlighting knowledgeable staff, quick assembly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2.7m burgundy parasol purchased through B&Q. Good communication, fast delivery & really pleased with the product. Appears to be great quality & quickly assembled & up using my old parasol base.... See more

Company replied

Rated 5 out of 5 stars

I met Daryl at the Largs Viking Festival Show back in August and the garden furniture on display looked good and above all was very comfortable and professionally presented by him. Ten minutes later I... See more

Company replied

Rated 5 out of 5 stars

A easy shopping experience. Finally bought the footstools we hadn't got before. A nice addition to our garden furniture. We have a large selection of items from Charles taylor. Managed to reseal th... See more

Company replied

Rated 5 out of 5 stars

I ordered the swing direct from the UK manufacturer. The delivery price included building and placing the swing. It is well built, extremely comfortable and looks top quality. I had bought table a... See more

Company replied


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(2,741)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, great delivery.

18 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.

Rated 5 out of 5 stars

So happy with my purchase!

I saw my dream garden set in a local garden centre, but decided to search around for the same set with a different retailer, as I was looking to save money. Found it £120 less on sale elsewhere and it was delivered last week. It's still just as stunning as I remember! The delivery guy turned up at 6:30am - a nice early one! Unfortunately, it came with quite a few scratches on a couple of the benches to the set. They were contacted by the retailer on my behalf and dealt with me so quickly! Gave me two options and were so apologetic. Things happen, quick fix with some light sanding and new oil coat! couldn't ask for a better response. Thank you

9 April 2025
Unprompted review
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Reply from Charles Taylor Trading

Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team

Rated 5 out of 5 stars

Delivery

Ordered from the NEC good food show
Great communication throughout
Delivery driver Simon , was on time and assembled the furniture with no additional cost - very helpful and will definitely order again

14 April 2025
Unprompted review
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Reply from Charles Taylor Trading

Thank you for the review, I will be sure to pass on the feedback to the driver.

Rated 5 out of 5 stars

5* from start to finish

5* from start to finish - delivery on time and a very nice chap - I will be buying more

14 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.

Rated 5 out of 5 stars

excellent service from start to finish.

excellent service from start to finish.
it literally took 15 mins for them to build
i absolutely love it and its very sturdy
brilliant price

21 February 2025
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Reply from Charles Taylor Trading

Thank you for the review your custom is much appreciated.

Rated 5 out of 5 stars

Garden Furniture delivered today

Got an email the day before to give a 2hr slot and the name of the delivery person. Turned up on time, brought furniture to garden set up where I asked took photos, took card payment. All good and furniture is great

12 April 2025
Unprompted review
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Reply from Charles Taylor Trading

Thank you so much, for such a positive review.

Rated 5 out of 5 stars

Quality Furniture Excellent Staff

Bought our 1st garden furniture about a month ago from local garden centre impressed with the quality so visited your website and bought more. Then while at the NEC last month saw your stand and bought more we love your furniture. Every member of staff we've dealt with has been friendly and helpful especially Simon the delivery guy who has a cheery smile and nothing too much trouble Thanks again we will be back for more soon

12 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.

Rated 5 out of 5 stars

Good product delivered promptly and…

Good product delivered promptly and courteously.
Easy to put together.
All you want expect and hope for.
Well done and thanks.

21 February 2025
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Reply from Charles Taylor Trading

Thank you for the review.

Rated 5 out of 5 stars

Would highly recommend this company

very pleased with the three seater bench, came as described and ready made up, delivery was excellent.
Would highly recommend this company

19 February 2025
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Reply from Charles Taylor Trading

Thank you for the review your custom is much appreciated.

Rated 5 out of 5 stars

Care for the customer.

This barbecue table is astonishing for the price. It is sturdy and strong and spacious and looks good. I was delighted that the delivery man assembled it in the van before bringing it in.I was truly surprised, as anytime I have bought wooden storage units or potting tables they have come unassembled.The whole process with this shop was excellent and demonstrated care for the customer.

21 March 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team

Rated 5 out of 5 stars

It was easy to identify what I needed…

It was easy to identify what I needed on the website
The price was reasonable
Delivery was prompt and my purchase was well packaged and as described

22 February 2025
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Reply from Charles Taylor Trading

Thank you for the review your custom is much appreciated

Rated 5 out of 5 stars

Lads Fad and Rico were early morning…

Lads Fad and Rico were early morning 745am when thought 8-8:30am. All fitted up and nothing too much trouble. Great experience and price. Will definitely use again..Highly recommended.

5 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the review, I will be sure to pass on the feedback to the driver.

Rated 5 out of 5 stars

Great furniture and great delivery.

Great furniture and great delivery.
Would recommend to everyone.

21 February 2025
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.

Rated 5 out of 5 stars

Great service from Charles Taylor

Great service from Charles Taylor. I am so pleased with my garden bench and cushions, really good quality and very well constructed. Just waiting for good weather so that I can sit outside!

21 February 2025
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.

Rated 5 out of 5 stars

Beautiful Garden set, delivered on time!

Bought a garden set from central MK fayre.
Paid deposit and then total over the phone in the lead up to delivery.

Delivery took slightly longer than expected but was prompt! Simon was fantastic, let me know the time he was coming and did a great job setting it up in my garden.
Love my new set, had 0 issues with delivery so now just waiting for the sun to sit out!

4 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team.

Rated 5 out of 5 stars

Excellent service

Simon was prompt with delivery.
Very pleasant , so happy with my garden bench .
Definitely would recommend

2 April 2025
Unprompted review
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the review, I will be sure to pass on the feedback to the driver.

Rated 4 out of 5 stars

Mistakes were made in the order

Mistakes were made in the order, but these were promptly and generously rectified. A friendly firm to deal with. Pleased with the quality of the products

20 February 2025
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Reply from Charles Taylor Trading

Thank you for the review. We do make mistakes however we try and correct them, and learning moving forward.

Please contact amber@charlestaylortrading.com if there is anything more we can help with.

Rated 5 out of 5 stars

Quality Garden Furniture

Delighted with our new Garden Furniture. Straightforward ordering process and delivery was as scheduled. The delivery driver set everything up in the garden on arrival.

I would thoroughly recommend Charles Taylor Trading.

19 February 2025
Charles Taylor Trading logo

Reply from Charles Taylor Trading

Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.

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