Charles Bentley Reviews 11,037

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt and efficient delivery service, noting that items often arrive on time and well-packaged. People frequently praise the quality of various products, finding them sturdy, well-made, and exactly as described. The customer service is also highlighted as excellent, with many consumers appreciating the quick and helpful responses to issues, even leading to positive resolution for faulty items. However, some people were dissatisfied with the product quality, citing issues like items arriving with marks, cracks, or parts that quickly deteriorated. A few customers also experienced difficulties with assembly due to misaligned holes or missing parts. The minority of people were not happy with customer service in some instances, mentioning slow responses, conflicting information, or a refusal to help with damaged items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers praise the good quality, sturdy... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the good quality of items... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some items... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, praising... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be a great value,... See more

Based on these reviews

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more

Company replied

Rated 4 out of 5 stars

Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.

Rated 4 out of 5 stars

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Company replied


Company details

  1. Furniture Store
  2. Outdoor Furniture Store

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

What does “some” assembly mean ?

The table and chairs were described as requiring some assembly whereas the reality was it had over 200 nuts, bolts etc which were necessary to assemble the table and chairs. I call that rather more than some ! As I am a disabled pensioner I had to pay someone to come and assemble it for me.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordering online was simple

Ordering online was simple. Bought Clay fire pit. Was kept up to date with process/dispatch/delivery. Arrived in one piece having been well packaged!

Would definitely consider shopping with them in the future.

6 April 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review Shirley, it means a lot to us
Kind regards
Zoe

Rated 1 out of 5 stars

Table never arrived!!

Table never arrived! given 3 different delivery dates with 2 hour windows!
None actually happened and no contac from mCharles Bentley nor their chosen courier company!
Terrible experience over a 2 week period , wasted 6 hours of my life! terrible customer service from both courier and Charles Bentley. If you want a table for summer look else where!

15 April 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

I am sorry that you have experienced this issue with your delivery from us, I can see that our Customer Services team have actioned a full refund for you. Apologies for any inconvenience or disappointment that this has caused you.

Rated 5 out of 5 stars

Highly Recommended

Great product at a good price, and fast delivery; what more could you want!

2 April 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, it means a lot to us.
Kind regards
Zoe

Rated 5 out of 5 stars

Garden clock

I ordered a garden clock for a birthday gift and it arrived punctually. It is lovely and is now in pride of place in my mum’s garden.

6 April 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're happy to hear that your mum likes it.

Rated 3 out of 5 stars

Really disappointed with my parasol

Really disappointed with my parasol. I bought as have previously bought parasol from Charles Bentley as usually good quality but they have changed the material to a much cheaper, flimsier and poorer quality fabric. It looks much cheaper compared to the one o bought last year. Please return to your previous supplier and specification

30 March 2026
Unprompted review
Rated 5 out of 5 stars

This water feature was exactly as…

This water feature was exactly as described and looks fabulous in my garden, would definitely recommend

27 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're happy to hear that you're enjoying your water feature.
Kind Regards
Zoe

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Great quality product at a very competitive price.

12 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're pleased to hear that your order was delivered quickly.
Kind Regards
Zoe

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

11 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're glad that you received it quickly.
Kind regards
Zoe

Rated 1 out of 5 stars

Dining chair assembly difficult

Outside dining chairs really difficult to assemble. Parts twisted or not square . Nothing like IKEA. Would never buy from this company again.

25 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

I am sorry that you have experienced this issue when assembling your chairs from us, I can see that you are currently in conversation with our customer services team who should hopefully be able to assist you.

Rated 1 out of 5 stars

Poor consrructoon

Poor consrructoon, keeps coming away at panel joints, have re,fixed it several times
Poor quality for price paid

24 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

I am sorry that you have experienced this issue with your purchase from us. Please contact our customer Services team (customerservices@charlesbentley.com) so that we can look into this for you.

Rated 1 out of 5 stars

Without a doubt the worst and most…

Without a doubt the worst and most useless set of assembly instructions I have ever encountered. Do not buy this unless you are engineer minded and adept at working things out for your self as you go along.

19 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

"Thank you for your feedback and we're really sorry to hear you found the assembly instructions difficult. Constructive feedback is always welcome, and we’re continually working to improve our guides. Please contact our Customer Service team so we can provide additional help and make this right for you."

Rated 4 out of 5 stars

Good customer service

Unfortunately the table for garden was not up to standard due to marks on it but it seemed heavy weigh and sturdy but I didn't take it out box just looked inside .
It was collected promptly and as was refund .
I've had things before and been satisfied.
I would try them again .
Good value

13 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your review, I'm pleased that we were able to sort out your issue satisfactorily.

Rated 1 out of 5 stars

Shocking service

Shocking service, table never arrived or refunded, had to contact them to be told dx lost the table and out of stock only to find them selling the tables at a higher price on many sites

8 March 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

We’re sorry for the frustration caused. This item was a one‑off returned product and was unfortunately lost in transit by DX. As soon as this was confirmed, the order was cancelled and refunded. The listings seen elsewhere are brand‑new stock sold at full price on our other sales channels, not the returned item from this order. We always act promptly when a delivery issue is identified.

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