I recently bought a new MG3 from St Helens. The first staff member we spoke to was Stuart who gave us all the information we needed and was extremely helpful. This led to me actually buying a new 76 p... See more
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Review summary
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Reviews shaping this summary
Picked my new Jaecoo5 EV from Warrington Showroom last week. My overall impression of everyone in there was excellent. Although Chris, the salesman I was dealing with was quite new, he was very th... See more
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Quentin has been amazing with his understanding, patience and support on my new car journey I was unclear what I wanted initially and there was no “hard sell” which I appreciated. I have been seve... See more
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Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything c... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
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Replied to 87% of negative reviews
Typically replies within 48 hours
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Aiden (motorbility)
Aiden (motorbility) was great with myself and my son, who will be my driver, throughout the process. He was very friendly and very knowledgeable and made it easy for us.
15 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Elizabeth,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Aiden provided such a positive experience for both you and your son throughout the Motability process. Making the journey as straightforward and stress-free as possible is important to us, so it’s wonderful to know that Aiden’s friendly and knowledgeable approach helped make everything easy for you.
We really appreciate your kind feedback and will be sure to pass your comments on to Aiden.
Avoid at all costs
Avoid at all costs. Sold me a used MG 3 with no service history. Missing spare key and faulty rear window.
After months of being ignored they finally repaired the window and gave me the key. However, no service history.
I went to the Motor Ombudsman who awarded me return of the vehicle. Chapelhouse did not engage at all in the process. This goes against the codes of practice which they agree to work to.
They are now ignoring any of my correspondence and I am keep getting directed to Su Mawdsley who will not respond to any emails.
I have been left no choice but to start formal legal proceedings.
Avoid at all costs!
26 September 2025
Unprompted review
Reply from Chapelhouse Motor Group
We are sorry to read of Mr Doyle's dissatisfaction and note the comments made.
As this matter is currently being considered through The Motor Ombudsman's Alternative Dispute Resolution process, it would not be appropriate for us to comment on the specific allegations raised.
The Motor Ombudsman confirmed to both parties on 6 June that, as an agreement could not be reached following the initial assessment, the case has now been referred to an Ombudsman for formal adjudication. We remain committed to engaging fully with this independent process and will provide all information and evidence requested to assist in reaching a fair and impartial decision.
In the meantime, it would be inappropriate for us to comment further while the adjudication is ongoing.
Stay well clear of the service manager if you have a wife
Stay well clear of chapelhouse Suzuki omoda & jaecoo Blackpool. The service department and Manager is horrendous
15 April 2026
Unprompted review
My wife had to leave this company as a…
My wife had to leave this company as a sales executive working in the omoda & Jaecoo brach in Blackpool, due to the service manager Lewis sexually harassing her in the work place. Saying inappropriate comments wanting to see her breasts. I also worked there as a valeter and heared him saying inappropriate things to her which I was not happy woth. When reported to HR they said they couldn't move forward with the investigation due to lack of evidence. But still had 2 witness statements from members of staff. Absolutely disgusting company and all there interested is not in the welfare of their staff but who makes them money
21 May 2026
Unprompted review
Very helpful and friendly.
Picked up my brand new Suzuki Vitara Ultra today.
There were some delays with delivery dates but with the help of Gary Andrews and Toni Gould who both went above and beyond in tracing my vehicle I'm now one happy person. I was getting anxious about the delivery as I had a really specific request but both Gary and Toni always eased my anxiety and I can't thank them enough. When I went to pick my vehicle up today Gary had already put petrol in the tank and all of my 'add ons' were in place. I have taken out a service package which is very reasonable so I'll be popping in to Chapelhouse Suzuki from time to time and should I be in the market for another vehicle Chapelhouse Southport will be my first stop. I have no hesitation in giving a 5 star review.
Susanna Boggan.
12 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Susanna,
Thank you for taking the time to leave such a fantastic and detailed review.
We’re delighted to hear that Gary Andrews and Toni Gould went above and beyond to support you throughout the delivery process of your new Suzuki Vitara Ultra. We understand how important clear communication and reassurance are, especially when waiting for a new vehicle, so it’s great to know they were able to ease any concerns and keep you informed along the way.
It’s also wonderful to hear that your handover experience went so smoothly and that the vehicle was prepared exactly as requested, with everything in place for you on collection.
We really appreciate your kind words and your recommendation, and we look forward to seeing you again when you’re next in for servicing or when the time comes for your next vehicle.
Helpful and easy purchase
Gary was very helpful and reassuring. He was very patient with me and helped with all of my paperwork
11 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Dannii,
Thank you for taking the time to leave your review.
We're delighted to hear that Gary made your purchase experience easy and straightforward. It's great to know he was patient, reassuring, and able to help you with all of the paperwork throughout the process.
We'll be sure to pass your kind feedback on to Gary, who will be pleased to hear your comments.
Thank you James!
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to get it properly done, he's also given me a free valet when I'm ready! Fantastic customer service from start to finish.
5 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Barney,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that James provided such outstanding customer service throughout your experience. Going above and beyond for our customers is something we strive for, and it's wonderful to know that James made sure your car was ready when you needed it, even taking the extra step of valeting it himself to ensure everything was prepared on time.
Your feedback highlights exactly the kind of dedication and commitment we aim to deliver, and we're sure James will be delighted to hear your kind words.
Thank you for choosing Chapelhouse, and we hope you enjoy your new car.
Very happy with my experience buying my…
Very happy with my experience buying my first car at Chapelhouse, helped by Gary Andrews. Highly recommended!
4 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We're delighted to hear that you had such a positive experience buying your first car with Chapelhouse. Purchasing your first vehicle is a special milestone, and we're pleased that Gary Andrews was able to make the process a positive and memorable one for you.
Thank you for your recommendation. We'll be sure to pass your kind feedback on to Gary.
We wish you many happy miles in your first car and look forward to welcoming you back in the future.
Had a great experience with John
Had a great experience with John, Callum and Louise. Absolutely love the car and the price ! Thanks for all your help navigating to an electric vehicle
4 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Denise,
Thank you for taking the time to leave your review.
We're delighted to hear that you had a great experience with John, Callum, and Louise at Chapelhouse Suzuki Warrington. It's wonderful to know the team were able to support you through your journey into an electric vehicle and help you find a car you absolutely love at a great price.
We really appreciate your kind feedback and will be sure to pass your comments on to the team.
I found my visit to be very pleasant!
I found my visit to be very professional and insightful.
I was shown a number of different models by Aiden, and I was most impressed by his extensive product knowledge and friendly demeanor.
It turned out he was a musician too! We had a lovely chat and he couldn't have been more helpful
Thanks again, Aiden!
26 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Max,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found your visit both professional and insightful. It's great to know that Aiden took the time to show you a range of models and that his extensive product knowledge, friendly approach, and willingness to help made such a positive impression.
We're also pleased to hear that your visit felt personal and enjoyable, with plenty of opportunity for a great conversation along the way. Creating a welcoming and relaxed experience for our customers is something we strive for, so it's wonderful to know Aiden delivered that for you.
We'll be sure to pass your kind comments on to Aiden, who will be thrilled to receive your feedback.
Aiden was extremely helpful and…
Aiden was extremely helpful and knowledgeable. I even called to ask a couple of questions after my visit, and he was all too happy to help. Excellent customer service from a knowledgeable and friendly salesman.
16 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Andrew,
Thank you for your excellent review.
We're delighted to hear that Aiden provided such helpful and knowledgeable service throughout your experience. It's especially pleasing to know that he continued to support you even after your visit, taking the time to answer your questions and ensure you had all the information you needed.
Providing friendly, knowledgeable, and accessible customer service is something we take great pride in, so your feedback is greatly appreciated. We'll be sure to pass your kind comments on to Aiden.
Thank you for choosing Chapelhouse, and we hope to welcome you again in the future.
Faizan was very helpful and sorted…
Faizan was very helpful and sorted everything out from start to finish. Excellent .
17 April 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi TruckerLee,
Thank you for taking the time to leave your review.
We're pleased to hear that Faizan was very helpful and took care of everything for you from start to finish. It's great to know you had an excellent experience with us at Chapelhouse Suzuki Blackburn.
We really appreciate your feedback and will be sure to pass your comments on to Faizan and the team.
Very attentive and understanding bunch
Very attentive and understanding bunch, made me feel welcome on arrival and outlined all models, specification and catered for my needs and beat the deal i had already been offered, i would thoroughly recommend the sales team at Jaecoo
29 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Jonathan,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you felt welcomed from the moment you arrived and that the team were attentive in explaining the different models and specifications to suit your needs. It’s also great to know that we were able to put together a strong offer for you and provide a positive buying experience.
Your recommendation of the sales team at Chapelhouse OMODA & JAECOO Blackpool means a great deal, and we’ll be sure to pass your kind comments on to them.
Thank you again for your support, and we hope you enjoy your new car.
£100 Refundable Deposit
ADDED:
Following my original review below, Suzuki Blackburn contacted me first thing the next morning and discussed the issue with me. To be fair, the explanation given was reasonable, even if the refund process itself should have been tighter and not have taken that long in the first place.
That said, I do appreciate that they responded quickly after the review, took the complaint seriously, and handled the conversation professionally. I have therefore amended my review to reflect that the matter was acknowledged, addressed and sorted. Thank you.
ORIGINAL REVIEW:
Paid a £100 “fully refundable” deposit after being repeatedly assured there would be no issue getting it back. Two months later, after three separate phone calls chasing it, I’m still waiting.
If you advertise something as refundable, then refund it. It’s that simple. Customers should not have to repeatedly chase their own money.
Trust matters in this business, and right now Suzuki Blackburn have done a very poor job of showing any. Extremely disappointing experience.
24 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Kerry-Lee,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience regarding the refund of your deposit. We completely understand your frustration, especially after being assured that the deposit was fully refundable and then having to repeatedly chase for an update over such a long period.
You are absolutely right that customers should not have to continually follow up to receive money that is owed back to them, and we appreciate how this situation has impacted your trust and confidence in us.
This is clearly not the level of service we aim to provide, and we would like the opportunity to review what has happened and ensure the matter is resolved properly. Please contact our customer experience team on customercareblackburn@chapelhouse.co.uk so this can be investigated as a priority.
Thank you again for bringing this to our attention.
Conan personally handled the full…
Conan personally handled the full experience from start to finish, he was polite, informative and very helpful. The team even assisted us signing in our phone. Overall 10 out of 10
26 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Rob,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that Conan personally looked after you throughout your experience and provided such a polite, informative, and helpful service from start to finish. It’s also great to know the team were able to assist with getting everything set up on your phone to make things even easier.
Your “10 out of 10” feedback is hugely appreciated, and we’ll be sure to pass your kind comments on to Conan and the team at Chapelhouse Suzuki Blackburn.
Thank you again for your support, and we look forward to welcoming you back in the future.
We ordered an Omoda 5 through…
We ordered an Omoda 5 through Chapelhouse Wigan Suzuki / Omoda in January.
We originally wanted a black vehicle but were told this could take several months. We were advised that a grey Omoda 5 would be available in February, so we agreed to proceed on that basis.
February passed and the car was not supplied.
In March, after chasing for updates, we were told the vehicle would be available within two weeks. That did not happen.
In April, we were told the car had landed and was awaiting DVLA registration, which gave us the impression it was close to handover. That also did not happen.
We were later told that the original vehicle had an issue, had been rejected, and that a replacement had been allocated. We were advised that this replacement was expected around the second week of May. That timeframe has now passed as well.
The latest update is that Chapelhouse are still “awaiting the stock to arrive”, that the cars “will be here this month”, and that it “should be any day now”. We are now nearly into the fourth week of May and still do not have the car.
The most frustrating part has been the complete lack of communication. At no point have Chapelhouse Wigan Suzuki / Omoda proactively contacted us with meaningful updates. I have had to chase almost every update myself through phone calls and emails.
I have also raised three formal complaints: two through the online complaints process and one by email. None of them have received a proper response from Head Office. I have had to chase Head Office myself, and even then promised callbacks have not happened.
We now have a courtesy car, which has helped practically, but that does not resolve the wider issue. We have been left without our own vehicle for a significant period, have had to keep rearranging work, school, nursery and family logistics, and have made decisions based on timelines that have repeatedly not materialised.
Another major issue is that every time we have tried to discuss cancelling the order or having our deposit refunded, a positive update has appeared suggesting the car was close. We have then held off making another decision, only for that update to lead to little or nothing. That has left us feeling stuck in the transaction, because we have repeatedly made decisions based on information that later turned out not to move anything forward.
The issue is not just that the car has been delayed. It is the repeated missed timelines, the lack of proactive communication, the unanswered complaints, and the feeling that we have had to push constantly just to understand what is happening with a vehicle we ordered months ago.
I expect an automated response to this review telling me to contact customer care, but that is exactly the problem. I have already contacted customer care and Head Office more than once. There is little point directing customers to a complaints route if nobody properly acknowledges or responds to the complaints.
I am still hoping the order can be completed, but the experience so far with Chapelhouse Wigan Suzuki / Omoda has been extremely poor.
23 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi John,
Thank you for taking the time to set all of this out in detail.
I’m very sorry to hear about the experience you’ve had with your Omoda 5 order. The repeated missed timeframes, lack of proactive communication, and the fact that your formal complaints have not been properly acknowledged or responded to are not the standards we expect of ourselves, and I completely understand your frustration given the length of time this has been ongoing and the impact it has had on your day-to-day arrangements.
You are also right to highlight that being given repeated positive updates without a clear outcome has understandably left you feeling stuck in the process, and that is something we need to take seriously and address.
Rather than directing you back into another general complaints route, this needs to be reviewed properly at senior level. I will ensure your case is escalated again with all relevant details so it is looked at as a priority, including the communication breakdown and the history of updates you’ve outlined.
You should receive a direct response from a senior member of the team, and we will make sure your situation is reviewed in full rather than handled in isolation.
Thank you again for raising this, and for continuing to engage despite how frustrating this experience has been so far.
Salesman not to be trusted promised …
Salesman not to be trusted promised certain things like the protection package would be applied? When asked if you get a warrant he replied no it's been done for free! It wasn't a freebie it was what was agreed!
Car dirty and not showroom ready when collected. Car returned to have protection applied then salesman noticed 3 scratches??? Not! trying to get his revenge for being called out?
Noticed a scratch on alloy! Apparently I had curbed the car?
That was going to be sorted also? apparently not took it back in so manager could take a look? Waited 25mins no show so left.
Car is nice just hope I don't have any problems as wouldn't want to deal with dealership again. Go to a different MG dealership is my advice.
25 April 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Joanne,
Thank you for taking the time to share your feedback.
I’m very sorry to hear about the experience you’ve described. The issues you’ve raised around the agreed protection package, vehicle condition on collection, and the handling of concerns afterwards are clearly not the standard we aim to deliver, and I can understand why this has left you feeling frustrated and disappointed.
It’s also concerning to hear that you felt your concerns were not properly reviewed on your return visit and that you were left waiting without support. That is not acceptable customer care.
While we can see you’ve already raised these points at the time, I would still like to ensure this is properly reviewed by the relevant management team so the full circumstances can be looked into and addressed appropriately.
If you’re willing, please contact our customer experience team on customercaresthelens@chapelhouse.co.uk and ask for this to be escalated directly to the management team so we can formally re-examine what happened and respond in full.
Great experience
The service I received from the team at Chapel House Blackpool was excellent. I had visited several other dealership and I had been so disappointed with pushy sales people that didn't listen. The team at Chapel House, Tom particularly were a dream. Not pushy but helpful and the communication was superb! I love my new car and they continue to be supportive post completing the purchase. As a sales manager myself I am not easily impressed but safe to say I have been. Thanks so much Tom you were awesome! Would recommend and have recommended already.
19 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Emma,
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that your experience with the team at Chapelhouse OMODA & JAECOO Blackpool stood out so positively, especially after visiting other dealerships. Providing a helpful, relaxed, and customer-focused experience without any pressure is exactly what we strive for.
It’s wonderful to hear that Tom made such a great impression with his communication and support throughout the process and even after your purchase was completed. Receiving feedback like this from someone with your own sales management experience makes it even more appreciated.
We’ll be sure to pass your kind words on to Tom and the wider team — they’ll be thrilled to hear your comments.
Thank you again for your recommendation and support, and we hope you continue to enjoy your new car.
My motability car went in for a service…
My motability car went in for a service back in March. The timing cover case came up on the service as leaking .They booked car in for the 6 th of May took car in service reception were call you later today when car as been done .No phone cal so I called them was told be two days maybe 3 waited the 3 days .Then its going to be another 3 weeks drove past on Sunday car hadn't moved from where I left it .So put in a complaint then gets told my car perfectly safe to drive won't get no worse or no better and car ready for collect and there give me a date to bring car in to be fixed sameday 3 days later still waiting for a date ive now changed dealership as they kept my car for almost aweek knowing motability are paying for an hire car when my car is perfectly safe to drive there good at repairing cars for cash customers but when it comes to a warranty repair your shoved to bottom of the pile and had no intention of doing it there loss as I was getting the mg hs hybrid in January
12 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Raymond,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and disappointment caused by the handling of your vehicle repair.
We completely understand your concerns regarding the communication, the length of time your vehicle was kept without clear updates, and the confusion around whether the car was safe to drive. This is not the level of service we aim to provide, particularly for our Motability customers who rely heavily on their vehicles day to day.
We’re also sorry to hear that this experience has led you to change dealerships and reconsider your future purchase plans. Your comments regarding the handling of warranty work and customer communication will be escalated to the management team at Chapelhouse MG St Helens for full review.
Thank you again for your feedback, as it helps highlight where improvements are needed.
Wes the salesperson was great
Wes the salesperson was great. Very knowledgeable. Other staff we encountered were very friendly and helpful
13 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Linda,
Thank you for your kind feedback. We’re really pleased to hear that Wes provided a knowledgeable and positive experience for you, and that the wider team were also friendly and helpful during your visit.
We’ll be sure to pass your comments on to Wes and the team. We really appreciate you taking the time to share your experience and look forward to welcoming you back to Chapelhouse Group in the future.
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