I recently bought a new MG3 from St Helens. The first staff member we spoke to was Stuart who gave us all the information we needed and was extremely helpful. This led to me actually buying a new 76 p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Picked my new Jaecoo5 EV from Warrington Showroom last week. My overall impression of everyone in there was excellent. Although Chris, the salesman I was dealing with was quite new, he was very th... See more
Company replied
Quentin has been amazing with his understanding, patience and support on my new car journey I was unclear what I wanted initially and there was no “hard sell” which I appreciated. I have been seve... See more
Company replied
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything c... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Helpful staff
Both Q and David were extremely helpful in allowing us to determine what car was the right car for us.
Both were very pleasant and everything was explained to us in detail and in such a way that we understood.
Thank you
16 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Andy,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that Q and David provided such helpful support during your visit. It’s fantastic to know they took the time to understand your needs, explain everything clearly, and help you find the right car for you.
We’re pleased that you found the experience both enjoyable and informative, and we really appreciate your kind words.
We’ll be sure to pass your feedback on to Q, David, and the team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
Great service by Lewis when I went in…
Great service by Lewis when I went in to have my Jaecoo serviced. Polite and efficient
15 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis provided great service during your Jaecoo service visit. It’s fantastic to know that you found him polite, efficient, and helpful throughout your experience.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
MOT at Chapel house
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was very polite and helpful and I found her very easy to chat to.
Brilliant service thankyou.
8 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Julie looked after you so well during your MOT visit. It’s great to know that she kept you informed throughout, explained the repair work and advisories clearly, and made you feel comfortable with her friendly and helpful approach.
Providing a simple, transparent, and welcoming experience for our customers is something we pride ourselves on, and we’re pleased to hear Julie delivered this.
We’ll be sure to pass your kind words on to Julie and the team. Thank you again for your feedback, and we look forward to welcoming you back in the future.
5 star Garage!
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries.
I brought my car in for a noise on the engine, expecting a massive bill. Instead of trying to upsell me on unnecessary repairs, they diagnosed the actual issue quickly, explained exactly what needed to be done in plain English, and gave me a highly reasonable quote.
13 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with the team at Chapelhouse Blackpool helped put your mind at ease. We understand that visiting a garage can sometimes be stressful, so it’s great to know that our team provided clear advice, explained the issue in a straightforward way, and helped you feel confident with the repairs needed.
We pride ourselves on providing honest, transparent service and ensuring our customers understand the work being carried out on their vehicle.
Thank you again for your kind words and recommendation. We’ll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis provided such amazing service during your visit to Chapelhouse. It’s great to know he made a positive impression and helped make your experience a memorable one.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
Lewis and his service team were…
Lewis and his service team were fantastic. The service was completed on time as I was a waiting customer. I would highly recommend.
10 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi,
Thank you for taking the time to leave your review.
We’re delighted to hear that Lewis and the service team provided such fantastic support during your visit to Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that your service was completed on time and that the team helped make the experience smooth and convenient, especially as a waiting customer.
We really appreciate your recommendation and kind feedback. We’ll be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
Fantastic team at blackpool
14 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience with the team at Chapelhouse Blackpool. It’s fantastic to receive feedback like this and know that our team made a great impression.
We really appreciate your kind words and will be sure to share your feedback with the team.
Reply from Chapelhouse Motor Group
Hi David,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience at Chapelhouse OMODA & JAECOO Warrington. It’s great to know you were happy with the deal you received and that you felt valued throughout the process.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Helpful and Friendly Staff
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom.
We appreciated the time taken to explain the car's features and guide us through the purchase process. I'm pleased to say it didn't take me long to get used to the different clutch compared with our Focus!
After taking the car home, we noticed that the tyre inflation kit was missing. We contacted the dealership, and they responded promptly, assuring us that they would get the matter sorted.
Thanks again for making the whole experience such a positive one. We were delighted with the service, very happy with the deal we received, and would recommend Chapelhouse to anyone looking for a car . Angela & Alan
3 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Angela,
Thank you for taking the time to leave such a detailed and wonderful review.
We’re delighted to hear that you and Alan had such a positive experience purchasing your Suzuki Swift from Chapelhouse. It’s great to know that Gary, Toni, and Tom took the time to explain the features of the car and guide you through the purchase process, helping make the whole experience enjoyable and straightforward.
We’re also pleased to hear that the missing tyre inflation kit was dealt with promptly and that the team were able to support you after taking your car home.
Your kind words about the service you received, the deal you were offered, and your recommendation mean a great deal to us. We’ll be sure to pass your feedback on to Gary, Toni, Tom, and the wider team.
We hope you continue to enjoy your Suzuki Swift and look forward to welcoming you back in the future.
Extremely disappointed
After previously proving 5*reviews with this garage I was really disappointed to have recent poor experience over 2 weeks ago and STILL waiting on a call back. After spending just over £300 on a service I came to collect my car and noticed my NSF wing was scratched on one panel - I suspect from the valet and on raising this with a senior member of staff I believe this is not the first time. I then went to start my car and the battery was flat - never skipped a beat prior to thus and had only been in the garage for 48 hours.
I have never received a vehicle health check or a formal apology for the damage or inconvenience I've experienced. We've purchased two cars from here now and returned every year for servicing on both vehicles but clearly loyal custom or a main deal experience is no longer a thing. Please be mindful if considering booking your car in here.
20 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Kelly,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your recent experience with Chapelhouse OMODA & JAECOO Warrington, especially given your previous positive experiences and continued loyalty to us. We understand how disappointing this must have been after trusting us with the servicing of both of your vehicles over the years.
We apologise that you have not received the communication or follow-up you expected regarding the concerns you raised, including the damage you noticed to your vehicle, the battery issue, and the lack of a vehicle health check and formal response. This is not the level of service we aim to provide, and we appreciate how frustrating it must be to still be awaiting a call back.
We will ensure your feedback is escalated to the management team so your concerns can be reviewed and that contact is made with you to discuss this further and work towards a resolution.
Thank you again for bringing this to our attention. We value your custom and hope we can have the opportunity to address your concerns and restore your confidence in Chapelhouse.
traded my jaguar xe in for a brand new…
traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james god am i glad .FAB car really well built and a 7 yr warranty happy days would recommend this dealership
25 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Don,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear about your experience trading in your Jaguar XE for your new MG HS and that James made the process so relaxed, helpful, and pressure-free. It’s great to know he helped you find a car that genuinely suited you and turned what wasn’t originally planned into such a positive experience.
We’re also pleased to hear you’re enjoying your new MG HS and taking confidence in its build quality and warranty.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to James and the team at Chapelhouse MG Southport. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Suzuki Vitara purchase
Fazian dealt with my purchase in a very friendly, patient, and professional manner despite all my telephone calls and the extreme heat.
The whole transaction went very smoothly thanks to him and the manager Tom. I would certainly recommend Chapelhouse Blackburn to anyone.
27 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Francis,
Thank you for taking the time to leave your review.
We’re delighted to hear that your Suzuki Vitara purchase was handled in such a friendly, patient, and professional manner by Faizan, even during the busy period and extreme heat. It’s great to know that he, along with Tom, helped make the whole transaction run smoothly for you.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Faizan, Tom, and the team at Chapelhouse Suzuki Blackburn. We hope you enjoy your new Vitara and look forward to welcoming you back in the future.
I put a deposit down for a car
I put a deposit down for a car. Changed my mind and requested my money back. I was told it'd be refunded back to my debit card. 2 weeks later, no refund. I called them back and i was told the refund was never processed in the first place bec they needed my bank account details. It's been nearly a month and still no refund.
30 May 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Eu,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.
We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.
We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.
Recently had my car serviced from here…
Recently had my car serviced from here and i cant recomend them enough from start to finish, professional at all levels and kept me informed. Brilliant service.
19 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi John,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience when having your car serviced at Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that the team provided a professional service from start to finish and kept you informed throughout the process.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to the team. We look forward to welcoming you back in the future.
I have just bought the new MGZS & I've…
I have just bought the new MGZS & I've got to say its more than worth the money.
My intention was to buy a 2nd hand model, but their sales assistant Gary- quiet a happy individual - showed me the new model & it just clicked.
Not that he was pushy, but rather amiable, & let the product do the talking.
However when I needed to question something then he answered in an instant.
I found the experience very professional and customer focused, with Gary very knowledgable of the product.
I have to say that Gary himself is a credit to the company as he very quickly built a rapport with myself & my wife & allowed us time to look at the vehicles without being that constant shadow, you sometimes get.
When I went to pick up the car, he also showed me the MG annual service contract & I took advantage of this at the same time.
All in all, an easy, comfortable, and friendly experience & I would have no hesitation in recommending the company in the future.
19 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that you are enjoying your new MG ZS and that Gary provided such a professional, friendly, and customer-focused experience throughout your journey. It’s great to know he took the time to understand your requirements, answer your questions, and allow you and your wife the space to explore your options without any pressure.
We’re especially pleased that Gary’s knowledge and approachable manner helped you feel confident in your decision, and that he was able to introduce you to both the new MG ZS and the service plan that suited your needs.
Thank you for your kind words and recommendation. We’ll be sure to pass your feedback on to Gary, who will be delighted to hear how much his efforts were appreciated.
We wish you many happy miles in your new MG and look forward to welcoming you back in the future.
Great experience having my car…
Great experience having my car serviced, really nice showroom and friendly staff.
20 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a great experience having your car serviced at Chapelhouse OMODA & JAECOO Blackpool, and that you found the showroom welcoming and the team friendly throughout your visit.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Great service from the service team and…
Great service from the service team and the manager Lewis was able to help with any questions I had ! Thanks guys
19 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Louise,
Thank you for taking the time to leave your review.
We’re delighted to hear that you received great service from the team at Chapelhouse OMODA & JAECOO Blackpool and that Lewis was able to assist you with any questions you had. It’s great to know you felt well supported throughout your visit.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the wider team. We look forward to welcoming you back in the future.
Had my car serviced at the Blackpool…
Had my car serviced at the Blackpool branch. They did everything I asked, the car was ready before the agreed time and washed too! Fantastic service, well done
19 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Sandra,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a fantastic experience at Chapelhouse OMODA & JAECOO Blackpool and that the team were able to carry out everything you requested. It’s great to know your car was ready ahead of the agreed time and returned to you clean and washed.
We really appreciate your kind feedback and will be sure to pass your comments on to the service team. We look forward to welcoming you back in the future.
I bought a Ford Fiesta here 8 months…
I bought a Ford Fiesta here 8 months ago. The purchase went through ok, but it’s taken a long time to get some things I had been promised. I eventually got a second key about 2 months later after several personal visits and phone calls. I am still waiting for a parcel shelf and a valeting which was promised, but I have basically given up on it. I also assumed I would have been given a new MOT when I bought the car, but it was already 3 months used.
17 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Daniel,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has fallen short of expectations and that there have been delays in receiving the items and services you were promised. This is not the level of service we aim to provide, and we understand your frustration, particularly given the need for multiple follow-ups.
Your comments regarding communication and aftersales support are taken seriously, and we would like the opportunity to review your concerns in more detail to see what has happened and how this can be resolved. If you are willing, please contact our customer care team on customercaresouthport@chapelhouse.co.uk directly so we can look into this further for you.
Had a very good experience
Had a very good experience , Thankyou Gary Andrew’s you’ve been the best salesman we’ve had in all the years of buying cars, nothing to much trouble and explaining things to us, we r made up with Suzuki Swift. Thankyou Gary for making it all so easy. Janet & William Mason
16 June 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Janet & William,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had such a positive experience and that Gary Andrews was able to support you throughout your purchase. It’s fantastic to know he took the time to explain everything clearly and made the whole process easy and enjoyable for you.
We’re so pleased you’re happy with your new Suzuki Swift, and we really appreciate your kind words and recommendation. We’ll be sure to pass your feedback on to Gary.
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