A perfect exchange for my needs. I am not really a crypto trader, I dabble in crypto currencies. For me, it is an almost perfect exchange. They got all the assets I need, there were no hiccups, always... See more
Company replied
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See what reviewers are saying
Pretty poor experience. Via an aggregator they sent less then expected with changing rate very last second when I already was sending money, even though it was usdt to usdt swap.
Company replied
48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I co... See more
Company replied
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this: 7. In case the User does not wish to disclose their identity f... See more
Company replied
Company details
Written by the company
ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 250 cryptos listed. We provide both standard and fixed rates for all the exchanges. Also, users can buy crypto simply with a credit card. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives priority to customer service. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and respond to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve you. For any queries, please write to us and we will get back to you in a matter of minutes.
Contact info
15th county of Montes de Oca, 1st district of San Pedro, Los Yoses, 8th and 10th Avenues, 39th Street, 2nd office on the right, LY Center, San José, Costa Rica
- support@changehero.io
- changehero.io
Breach of guidelines
Great way to send and receive Bitcoin.
17 January 2022
Unprompted review
Reply from ChangeHero
Hey, Donna Bailey!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Very good exchange I'm looking to our…
Very good exchange I'm looking to our future partnership.
9 January 2022
Unprompted review
Reply from ChangeHero
Hey, Johan!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
I exchanged some BTC to BSV and it was great!
I exchanged some BTC to BSV and it took a while to send as it was processing but the support team was effective and helpful with the process and ultimately I got my BSV and was quite satisfied with the service.
7 January 2022
Unprompted review
Reply from ChangeHero
Hey Trex Tecknology!
We are glad that your overall experience with ChangeHero is good and you found our support helpful!
We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey, X-Rays Evolution!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey, Brenda Bridges!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
GOOD EX IN 5 MIN
1 January 2022
Unprompted review
Reply from ChangeHero
Hey, ALI SOLTANI!
Thank you very much for the feedback. We are happy that you are satisfied with our service and its speed. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Erwan Novianto!
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Awesome legit website and friendly staff
At first my transaction info was wrong, good thing there's a chat support and email support they quickly responded and cancelled my wrong transaction right away, and returned back my coins so I can redo my transaction correctly, aside from that their services is very fast and convenient specially their staff was very accommodating. Will definitely make another transaction soon.
24 November 2021
Unprompted review
Reply from ChangeHero
Hey Irvin Bacamante!
We are glad that your overall experience with ChangeHero is good and you found our support helpful!
We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Easy and convenient
I have recently started using ChangeHero and it has made handling crypto super easy and convenient.
24 November 2021
Unprompted review
Reply from ChangeHero
Hey James Williams,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
I had a quick question
I had a quick question, and the person from the support-chat was very helpful and friendly. The swap went fast and was a good price. Will definitly use them again.
19 November 2021
Unprompted review
Reply from ChangeHero
Hey, Erik Braspenning!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Just Excellent.
Love using this site for swapping LTC to BTC or ETH on the fly to avoid withdraw minimums on Exchanges.
Keep up the great work guys!
19 November 2021
Unprompted review
Reply from ChangeHero
Hey Popper Shnoz!
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Hidden TOS Clause Exposed
If you try to do a large exchange, they will not process it and when you contact support they tell you to do KYC. If you don't want to then they charge you 10% of the amount you tried to exchange. I have had this happen twice already. It is good for small exchanges, but you never know when they will pull the KYC card on you. Many of the other services do not charge a fee if you don't want to do KYC and refund the full amount. I will never use them again. Here is the clause from their TOS:
6. In case the User does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange and the deposited funds are then transferred back to the initial address the deposit was made from, subtracting the network fee and ChangeHero operational fee in amount of 10% from transferred assets but not less than 100 USD equivalent.
They are counting on you to not see the TOS and get stuck paying 10% for nothing. I am exposing the TOS here. Everyone should boycott this service even for small exchanges.
9 November 2021
Unprompted review
Reply from ChangeHero
Hello Scott Marquette!
We are sorry that you found the experience of using ChangeHero unsatisfying.
Very small percentage of orders are required to undergo the KYC procedure. The necessity of the procedure depends not only on the amount of funds, but on other criteria as well.
Before proceeding with the order, you agree to our Terms of Use. All the fees are openly demonstrated in ChangeHero Terms of Use, as you previously mentioned, so all the customers are informed of the possible charges beforehand.
Best regards,
ChangeHero Team
Praise & User Tips
Excellent customer support. They have fixed my mistakes beyond my satisfaction. Learn from my simple mistakes: 1) Make sure you are sending native coins and NOT wrapped versions. 2) Be sure to include the MEMO provided for your transaction when sending coins to avoid manual intervention from their 24/7 support staff.
30 October 2021
Unprompted review
Reply from ChangeHero
Hey George!
Thank you so much for the warm feedback. We are happy that everything was resolved and you are satisfied with the service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey zhiying!
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Quick transfer and instant support…
Quick transfer and instant support response. Great rate. Will use again in the future.
11 September 2021
Unprompted review
Reply from ChangeHero
Hey Chris Kane,
Thank you so much for the warm feedback. We are happy that you are satisfied with the speed of our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Perfect exchange
No KYC for coin exchange, easy, and very quick. Couldn't provide a better service.
1 September 2021
Unprompted review
Reply from ChangeHero
Hey Colin,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
In my experience
In my experience, I’m gonna try and avoid changehero. The service is fine. Just have to hope you won’t need to interact with there support at all. I’ve had a pending exchange go on for 4 days now. 3 times they’ve told me everything would be resolved and I’ve sent them ETH fees to get my token back but even now I’m still waiting.
I can see my token and there “fees” just chillin on etherscan. I’m a patient person. But this is just annoying.
Service is fine. Avoid the support.
27 August 2021
Unprompted review
Reply from ChangeHero
Hey Man Dough,
We apologise for the inconvenience.
Two days ago you have contacted the Support Team and we are now working on sending your funds back.
The thing is that you have sent the token that ChangeHero does not support (You have sent REP on old contract while ChangeHero supports Augur: REPv2 Token). The refund process of such cases takes more time than usual.
To retrieve your funds and send them back to you manual action is required.
The team is aware of your case and will process the refund shortly. Support Team will keep you updated on the progress.
Thank you for your understanding!
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Michael,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Trustworthy and fast
Trustworthy and fast exchanger, I have been using it for a while now.
4 August 2021
Unprompted review
Reply from ChangeHero
Hey Denis,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Roisvel,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
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