Champion Car Warranty Reviews 

133
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

They are a fraudulent business! Charged me initial fee, "couldn't process monthly payments" and canceled my policy after that. Talked to my bank as them being a scam and are now being investigat... See more

Company replied

Rated 1 out of 5 stars

I purchased an extended car warranty for my 2018 Ford raptor just to find out that the company was never legit. I was ripped off close to $3k. It's sad that companies like this exist in America and th... See more

Rated 5 out of 5 stars

The sales people at Champion are beyond understanding and helpful. I purchased a plan from the on June 26 2023. A month later, I had an urgent family matter come up and was strapped for cash. I called... See more

Rated 1 out of 5 stars

We purchased a car warranty in November of 2023 and the process was super easy. However, now that we need to use the warranty, we can't get hold of anyone to file the claim. They won't answer the ph... See more

Company details

  1. Auto Market
  2. Auto Insurance Agency
  3. Auto Parts Market
  4. Financial Consultant
  5. Insurance Agency

Written by the company

Offering Vehicle Service Plans for all used Vehicles. Including Roadside Assistance. Our coverage Plans varies depending on the year, Make, Model of vehicle. Motorcycle plans are available & Complete Rim & Tire Protection. Our Company will work w/ your budget and length of coverage plan.


Contact info

2.2

Poor

TrustScore 2 out of 5

133 reviews

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2.2

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(133)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Suspension replacement on Tesla X

I purchased a contract with Champion on my 2016 Tesla Model X a couple of months back. Recently, I started noticing it'd pull to the left when rounding corners. I bought it to a mechanic and was told the suspension was failing. I talked to customer service at Champion, who got in touch with the mechanic. They approved the total suspension replacement and paid the mechanic as soon as the repair was done. So grateful for their prompt responsiveness and for saving me a huge chunk of change on the repair!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Mercedes C Class Engine Failure

The engine on my Mercedes c class failed abruptly at about 70k miles. I almost got rear ended! I had it towed to the shop and turned out it was a piston crack and the entire engine needed to be replaced. Luckily I had purchased a Champion warranty in January, so I had the shop get in touch with them. Jack Taylor shipped them out a replacement engine and paid them for the full amount of the repair. He even reimbursed me for the tow bill. Paid out the claim promptly and customer service from these guys is on point! Would definitely recommend.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great company. I bought a policy with them last year and based on my recent experience with their service I'm glad I did. My 7 series started having issues with the steering last week, so I took it in for service at my local BMW dealership. They told me the power steering hose had failed and needed to be replaced. I gave them Champion's contact info, they reached out to them and Champion authorized the full cost of repair, including the original manufacturer's replacement part. My car was back on the road in no time. I'm very grateful to Champion for their prompt responses as well as sparing me the considerable expense of the repair. I would definitely recommend them to every car owner out there.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy claims process

So happy I went with these guys for my warranty on my Ram truck. Troy signed me up back in November and worked with me to come up with a monthly payment plan that would fit my budget. Recently, the truck started to grind and shake when shifting gears and making all sorts of bizarre clunking sounds. I freaked out and brought it into my local dealership here in San Diego CA, and gave them champion's number. My truck was back on the road in 2 days once the dealership finally finished the repair which was a transmission replacement. Champion paid the shop directly and I didn't pay anything out of pocket. Very glad I purchased from them, they came thru when I needed them and made the process quick and painless. Great customer service and the plan has already turned out to be a smart investment.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Very professional

I bought a policy from them 4 months back on my '07 RAV4. The car started constantly having a problem with low brake fluid no matter how many times I topped it up. Finally got around to taking it in for repair, turned out the master brake cylinder needed to be replaced. My shop sent an invoice to Champion, which they paid out the same day. Very professional company and customer service has been nothing but courteous whenever myself or the shop has called. Appreciate all their help and prompt service. These guys get 5 stars from me!

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Paid for my brake booster replacement

I bought a plan w them back in January for my 2019 Honda Civic. Few months ago I started noticing there was something wrong with the brakes bc I started needing to push harder and harder on the pedal and the car would take longer and longer distance to stop. The problem got worse and worse until finally I couldn't ignore it anymore I took it into the shop. Thankfully I called up Champion and they said I could take it to any licensed mechanic which was super convenient. Michelle in customer service was very helpful and answered all my questions. So I took it to my local mechanic who I've used for years. He told me the car had a bad brake booster and apparently it's a common problem with Hondas from the past few years. He submitted the claim for brake booster replacement to Champion and they quicklyapproved it and paid my mechanic. I got my car back the next day after bringing it in and didn't pay a dime. Thanks to Champion for a fast and easy claims process I'll definitely be recommending them to any friends and family who need a warranty on their car

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Champion Car warranty is a Sham!!!

Beware of this Sham company!!! They advertise that they work with all dealerships but when it comes to paying for the repairs under the warranty, they start giving all kinds of excuses. I have taken warranty with them for both my Porche 911 and Mercedez E350.When my rooftop for the convertible Porche 911 got stuck and was not working, I took it to the Porche dealer. They diagnosed that Hydraulic pump as well as the fluid line associated with the pump needs to be replaced. They gave a repair bill of $6600. Champion warranty is covering $400 of this bill saying that the Dealership is charging exhorbitant rate!!! They know this that Dealership will charge mark up on top when they sell the warranty but covering just $400 is outrageous.For my Mercedez, they have not even responded to the Dealership for 3 weeks now. I think they are a sham operation that is fleecing customers with their nice pitches. Beware!!!

4 September 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Hi Vikas, we’re sorry to hear about your negative experience. We feel it is important to respond as we take customer satisfaction very seriously. You do indeed have 2 policies with us, one on your Mercedes-Benz E350 and one on your Porsche 911. You brought both vehicles in for repair simultaneously, to separate shops. Regarding your claim for the Mercedes-Benz E350, we have repeatedly asked your shop, MB of Escondido, to send us the final repair invoice so we could pay out the claim, but still have not received it. It is our company policy that we require a final invoice in order to remit payment to the shop with our corporate credit card. If we do not receive it, we cannot pay out the claim. We understand your frustration that your dealership is not delivering in a timely manner, but we cannot take responsibility for their oversight. Once we receive that final invoice from them, we can go ahead and pay out the claim. Regarding the claim on your Porsche 911 convertible, we did indeed authorize the claim for the repair and replacement of the hydraulic pump. The amount we authorized is for the market price of the OEM part, plus the labor hours quoted by the shop, at the rate quoted by Mitchell’s Labor Guide. The issue arising here is that your shop is charging about 10x markup on parts compared to the national market rate. As we have explained to both you and your mechanic, we are more than happy to ship out the OEM part for the hydraulic pump directly to your shop, in order to circumvent their price gouging. The rest of the claim is for items like the clips and fasteners of the convertible top, which are considered a cosmetic issue, and therefore are not a covered item under any vehicle service plan. Furthermore, it is very disturbing to hear your accusations that we are a “sham” company, considering we have paid out several claims for you in the past 10 months that you have been a customer with us, including for your maintenance vouchers and rim and tire coverage. Up until this point we have paid out all your claims, as the reputable company we are. There is no reason for you to term us a “sham” as we have over 20 years’ experience in the automotive industry and have tens of thousands of satisfied customers, of which you were one up until these recent issues outlined above. The fact that we have not received a final invoice for your Mercedes-Benz repair, and therefore cannot pay out the claim until we receive it from your MB dealership, does not make us a “sham.” It means we are a legitimate company that needs a final invoice to remit payment. Furthermore, the fact that we are trying to ship out an OEM part to circumvent the obvious price-gouging of your Porsche dealership, does not mean we are a “sham,” but rather that we are going the extra mile to get your vehicle fixed and back on the road. Lastly, no “sham” company would have paid out your multiple claims over the past 10 months for your routine maintenance as well as your rim and tire coverage.

Rated 1 out of 5 stars

CROOKS

CROOKS! Refused to pay back refund after cancellation. They also put a cap on tire & rim so called warranty. Only $100. Never put this in writing.I paid over $1000 for the policy, in FULL. I had to wait 1 month before filing a claim. I filed 1 month and 11 days later. Was told claim was legit. Then argued it was too early, yet was legal time warranted. It would cost over $1000 for a new wheel and over $250 to straighten it. Was told they'd send a check in 1 week. Never did. I called, they promised the following week. Never did. Called again, they said by Wed, the next week. Never did. I called again, saying now it will take a month. Stories with them keeps changing. I then cancelled in June. it's now September, and my policy money not refunded. I contacted my Credit Card and they're disputing it. Tricky Mgr. Ralph Wood argues then over talks. T promised to keep fighting and withholding my money. Con Artists to the max.

10 September 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Mr. Mitchell, we’re sorry you had a negative experience, but we feel it is important to provide transparency on some of the issues you raised in your review. Firstly, the rim and tire voucher we sent you was an add-on to the warranty you purchased. On that voucher, it plainly stated a limit of $100 per occurrence for the rim and tire coverage. You went to your mechanic a week into your coverage because of a bent rim. Your mechanic charged you over $1000 just to straighten the rim, which is clearly an exorbitant amount and obvious price-gouging. Your claim was submitted, and despite the fact that it was only a week into your coverage, and obviously a pre-existing issue that predated your purchase of the policy, we nevertheless authorized the full amount of $100 per occurrence that you were entitled to under the rim and tire coverage plan. You were upset that we would not cover the full amount of over a thousand dollars, but rather than asking to cancel your policy for a refund, you immediately attempted a chargeback on your credit card for the full amount of the policy premium. After this, you would repeatedly call in harassing us for your $100 claim check. No company would ever send a customer money after said customer charged back the entire policy premium. The chargeback is a clear breach of the contract you signed with us, and immediately invalidates your coverage, thereby negating any claim you may have been entitled to. This is standard practice for any company–no customer would ever be entitled to any money after charging back their full policy premium. We’re very sorry, but things simply do not work this way.

Rated 5 out of 5 stars

My Expirience going from mercedes-benz…

My Expirience going from mercedes-benz factory warranty to champion car was amaazing and prompt just as i was promised when i bought there extended warranty plan for my SL63. After i signed up with them 4 months later i had my front suspension totally go out i was luck enough to be nere my local merecedes dealer to pull it in to there shop. I then handed over my warranty card from champion to my service advisor .
the next morning my service advised me that my claim has been paid fro by my warranty and had i not had my warranty policy the total cost was going to be over $15k dollars. i was fortunate enough to only have to pay a deductible of $100 to the shop after i picked up my car the following day. Champion warranty is a staple company for any aftermarket car warranties. I have been refered to them in 2008 after my brother told me about them. I recommend them over any other company for anyone

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Champion is a cut above the rest

I had 2 different extended warranties on my truck in the past from different companies. Had a terrible experience with both, they never kept their promises and their customer service was terrible. This experience left me skeptical of the entire industry, until my cousin mentioned he'd had a great experience with Champion. I called up Champion in December and spoke with Kyle Reed, who was very knowledgeable and hooked me up with a generous discount on their Gold plan. Last month I had to go into the shop to get my A/C repaired as it was blowing hot air. The claims department was very responsive and paid my mechanic in full for the repairs. Im very impressed by this company and would recommend them to anyone needing an extended warranty.

3 August 2023
Unprompted review
Rated 1 out of 5 stars

0 STARS do not use

I purchased warranty on 2015 BMW 640i and brought it into my local dealer for an ac compressor and CV axle. Every time I called for an update on their approval and for work to commence, it took a few days (and multiple phone calls) for a response.

After a month of back and forth with them, they wouldn't approve the dealership's estimate for the work. I took it to a small mechanic shop to perform the repair.

Then the next issue was the price of the parts. Even though their sales tactics lead customers to think that they only use OEM parts, they use the term OE parts. I assume that's just cheap knock off parts made with the best Chineesium metal. Finding a part at their price was more important to them than getting the vehicle back on the road. My time is free to them and what's another month.

So, exactly two months to the day, I got my car back and am horribly dissatisfied with this company. We'll see how long these parts will last (hopefully, longer than this company).

TLDR
1. They lie about working with dealerships, and their extensive network.
2. Communication is horrible
3. Timeframe is no concern for them

0 STARS
DO NOT USE THEIR SERVICES
Update-
They just contacted me to cancel my policy and return the remainder of my purchase price, but before they refund it, they want me to sign a cancellation request stating that I want to cancel, not them. They also want me to take down this review.
At the top of their website says they're rated with the BBB but if you scroll down on the BBB website, it says they're not rated. Also, there is not an option to write a review on their website, but somehow there's a few reviews of happy customers. That's definitely dishonest business practices.
I'll be waiting for them to cancel my policy and return the balance of what I paid and will update this review IF it ever happens. I will not hold my breath.

29 August 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Mr. Christoffersen, we’re sorry to hear that you had a negative experience, but we feel it is important to add clarity to some of the accusations you made. Firstly, you initially took the car to a dealership which was charging about three times the market rates for both parts and labor–which is very common amongst dealerships due to their high overhead costs. Additionally, the dealership took a very long time to get back to us with their estimate. After this, you took the car to a local mechanic, at which point they sent us the claim. Our claims department never takes longer than 2 business days to reach a verdict on a claim, once we receive an official final invoice from the shop, but the dealership you initially took the shop to was very sporadic in their communications. Once you took the car to the local mechanic, they also overcharged for the parts, so we mailed out official OEM parts to them, which had been inspected by one of our field representatives for quality control. The shop then claimed these were defective, most likely in an attempt to get us to authorize their inflated estimate for the replacement costs. Instead, we mailed them a new set of OEM parts, which they then installed. We understand your frustration that your vehicle was in the shop for a lengthy period of time, however you are misdirecting your anger toward us instead of towards your dealership and local mechanics which engaged in price gouging. Furthermore, your accusations that we use “cheap knockoff parts” are unsubstantiated and frankly perplexing. All in all, we authorized your claim for over a thousand dollars in repair and replacement costs, and worked directly with your local mechanic to get your car back on the road, so it is disappointing that you would claim to have had such a negative experience with us.

Rated 5 out of 5 stars

Paid out for my engine mount replacement

I purchased a policy from Champion back in December, and I'm so glad I did. My car started having issues, so I brought it into the shop. Turned out it had a faulty engine mount that needed replacement. The shop spoke with Jack Taylor at Champion, who authorized the claim the same day. They saved me the considerable expense of the engine mount replacement and were very helpful and professional. I'm very impressed by the service I received, and would definitely recommend Champion.

3 August 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS Ralph Woods called me 5 times…

SCAMMERS Ralph Woods called me 5 times in the span of 10 minutes. This place is an absolute scam. I never requested anything from them and they are blowing up my phone. Each time they call they say I have a new car. Stay away from this place. It’s a SCAM. It’s a good thing I have a podcast with almost half a million subscribers. I’m going to make sure to spread the word about this place

22 August 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

We are sorry to hear you had a negative experience, however, the only reason we would call a prospective customer is if they submitted a quote request through our website. If you received a call from us, that means someone submitted a request using your phone number, possibly through a typo. There was also clearly a miscommunication here regarding the “new car” as we would never tell someone such a thing; more likely the agent would have been trying to confirm that you put in a quote request for coverage on a new car. Furthermore, we have no reason to repeatedly call a prospective customer in such a short span of time, particularly when said customer makes it clear they are not interested in our offer. It is also our company policy to put someone on the do not call list immediately if they request so. Either way, we are sorry to hear you were inconvenienced, and we would be happy to put you on our do not call list. Thank You Management Team

Rated 5 out of 5 stars

The sales people at Champion are beyond…

The sales people at Champion are beyond understanding and helpful. I purchased a plan from the on June 26 2023. A month later, I had an urgent family matter come up and was strapped for cash. I called and spoke with Jack Taylor. I explained the situation and Jack was super sympathetic and immediately gave me a full refund back to my card.once I get back on my feet financially I'll definitely be giving then a call to purchase my policy.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

I'm not one for writing reviews

I'm not one for writing reviews, but I was intrigued to leave one. My shop received a Champion customer with a Mercedes-Benz C300, which had a rear control arm issue. Claim process was quick, and received payment same day! Hey Champion, send more customers my way..

8 August 2023
Unprompted review
Rated 1 out of 5 stars

I contacted Champion the guy gave me a…

I contacted Champion the guy gave me a quote and when I couldn’t pay what he wanted me to pay which was out of my league he hung the phone up in my face. Poor business. I wouldn’t recommend them to people who can’t pay upfront

7 August 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Hi Sandra,


We’re sorry to hear you had a negative experience with one of our sales representatives. We work with customers of all financial backgrounds, and also have monthly plans available for those customers who cannot feasibly make a one-time payment. It is our policy for all our sales representatives to work with customers, and we strive to provide a positive and pleasant customer experience. We apologize for the conduct of this sales representative.

Best,
Champion Car Warranty Team

Rated 5 out of 5 stars

A week ago

A week ago, my Honda Accord had a blower motor failure. Champion Car Warranty allowed me to pick my own repair shop, so I took the car to my go to mechanic. The Repair was approved same day, and my mechanic had the car ready in 2 days. I was happy to learn that I saved myself almost $1000.00 on the repair cost. They also gave me a maintenance voucher, which I plan to use to change the oil on my car. I am happy with my investment.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

I am very happy with the auto coverage…

I am very happy with the auto coverage from Champion Car Warranty. Lawrence Andrews, was attentive, knowledgeable, and patient. He wasn't pushy when I told him I needed to think about it as it was a big expense. I feel confident that my car is in good hands. I would definitely recommend to my family and friends.

10 July 2023
Unprompted review
Rated 4 out of 5 stars

I recently used the Champion Car…

I recently used the Champion Car Warranty extended coverage for my Volkswagen Golf, and it surpassed all my expectations. Recently I had a problem with my cars steering, and turned out to be a big expense. Thankfully my warranty covered the entire repair costs. I am grateful to have purchased this coverage. I will recommend this coverage.

14 July 2023
Unprompted review

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